Skip to content
Support Human By a support human, for support humans.
The job board Home of Bad Job Bingo-rated jobs 28 open Send me a job to rate
The library CX resources, all in one place 235 resources 21 added recently Suggest a resource
Portfolio CX writing 22 pieces 8 publications Available for the right thing
The newsletter The Roundup, Bad Job Bingo and Deep Dives 58 issues Read a few before you subscribe

$100k-$150k

81 entries

Green Means Go: 10 Eh, It's Probably Fine: 29 Tread Carefully: 20 BINGO: 15 Seriously, Maybe Don't: 7
Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 15 $150k-$200k 63 $200k-$250k 29 $250k-$300k 21 $300k+ 10 $50k-$100k 62 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 357 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 17 BPOs 1 Certification 13 Community 1 Culture 9 Data & Insights 11 Education 7 Experience 84 Jobs 5 Knowledge & Writing 29 Leadership 34 Management 10 Operations 14 Quality 3 Retention, Revenue & Churn 14 Startups 3 Success 27 Support 66 Tech 19 Tools 2 Trust & Safety 1 All axes →

Jobs

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package. Eh, It's Probably Fine Not yet rated GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemote GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing RemoteGuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemote 11 Mar 24
Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table. BINGO Not yet rated ChargePointBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote ChargePointBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteChargePointBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 11 Mar 24
Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it. Tread Carefully Not yet rated monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosed monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing Hybridmonday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosed 10 Mar 24
Senior Technical Writer OpenClosed Seems like an interesting, thoughtfully conceived role. Tread Carefully Not yet rated PeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemote PeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemotePeachTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$100k-$150kClosedRemote 10 Mar 24
Technical Customer Support Manager OpenClosed This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good. Tread Carefully Not yet rated PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote PeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemotePeachTread CarefullyTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 10 Mar 24
Customer Experience Manager OpenClosed I don't see any major flags and that's a good salary range for an early career role. Eh, It's Probably Fine Not yet rated PendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$100k-$150kClosedRemote PendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemotePendoEh, It's Probably FineExperienceEarly CareerFull-timeUnited States$100k-$150kClosedRemote 29 Feb 24
Senior Customer Success Manager OpenClosed I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga. BINGO Not yet rated JourneyBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemote JourneyBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteJourneyBINGOSuccessSeniorFull-timeUnited States$100k-$150kClosedRemote 14 Feb 24
Senior Manager of Customer Support OpenClosed Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of). Eh, It's Probably Fine Not yet rated AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemote AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemoteSee listing RemoteAllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemote 14 Feb 24
Senior Technical Support Engineer OpenClosed The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for. Eh, It's Probably Fine Not yet rated Apollo GraphQLEh, It's Probably FineTechnical & EngineeringSeniorFull-timeUS Western time zonesUnited StatesTravel Required$100k-$150kClosedRemote Apollo GraphQLEh, It's Probably FineTechnical & EngineeringSeniorFull-timeUS Western time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing RemoteApollo GraphQLEh, It's Probably FineTechnical & EngineeringSeniorFull-timeUS Western time zonesUnited StatesTravel Required$100k-$150kClosedRemote 14 Feb 24
Senior Customer Success Manager OpenClosed Other than the product being a dystopian nightmare and the fact that "View Open Positions" just directs back to LinkedIn, the job itself is okay. There's a misalignment between the duties of the role and the job title, and the salary is oddly wide. I think this goes firmly in Tread Carefully. Tread Carefully Not yet rated SkopenowTread CarefullySuccessSeniorFull-timeUnited StatesUS Eastern time zones$100k-$150kClosedRemote SkopenowTread CarefullySuccessSeniorFull-timeUnited StatesUS Eastern time zones$100k-$150kClosedRemoteSee listing RemoteSkopenowTread CarefullySuccessSeniorFull-timeUnited StatesUS Eastern time zones$100k-$150kClosedRemote 14 Feb 24
Director, Technical Support OpenClosed They describe what they want instead of just plastering "critical-thinker" in a sentence and calling it a day! My crops are flourishing, my skin is clear, my bagels are perfectly toasted, tikkun olam everybody. Green Means Go Not yet rated BonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemote BonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteBonterraGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited States$100k-$150kClosedRemote 14 Feb 24
Training & Document Specialist OpenClosed This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL. Green Means Go Not yet rated BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemote BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteBonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemote 14 Feb 24
Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week! Green Means Go Not yet rated MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemote MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemote 13 Feb 24
Trust & Safety Data Analyst OpenClosed Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree. Eh, It's Probably Fine Not yet rated Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & Safety Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing HybridMatch GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & Safety 03 Feb 24
Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role. Eh, It's Probably Fine Not yet rated MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$100k-$150kClosed MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$100k-$150kClosedSee listing OnsiteMongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$100k-$150kClosed 03 Feb 24
Product Support Specialist OpenClosed Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh? Green Means Go Not yet rated Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing HybridGreen Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic 02 Feb 24
Customer Support Manager OpenClosed They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you. Tread Carefully Not yet rated ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$100k-$150kClosedRemote ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$100k-$150kClosedRemoteSee listing RemoteParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$100k-$150kClosedRemote 28 Jan 24
Supervisor, Technical Support OpenClosed This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing. Eh, It's Probably Fine Not yet rated SamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote SamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteSamsaraEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 28 Jan 24
Manager, Technical Support OpenClosed Eh, It's Probably Fine Not yet rated ConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote ConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteConversicaEh, It's Probably FineTechnical & EngineeringLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 28 Jan 24
Senior Manager, Customer Strategy OpenClosed Eh, It's Probably Fine Not yet rated LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing OnsiteLeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed 20 Jan 24
Director of Customer Support OpenClosed "We share your values: a dedication to Texans" is an...unexpectedly short list of values. Tread Carefully Not yet rated SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemote SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemoteSee listing RemoteSpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemote 20 Jan 24
Customer Solutions Consultant OpenClosed So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes? BINGO Not yet rated SpiffBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemote SpiffBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteSpiffBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemote 19 Jan 24
Business Systems Analyst, Support Operations OpenClosed Eh, It's Probably Fine Not yet rated CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosed CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosedSee listing HybridCheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosed 18 Jan 24
Customer Support Lead OpenClosed This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes. Eh, It's Probably Fine Not yet rated Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteNova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 16 Jan 24
Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC. Tread Carefully Not yet rated MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing OnsiteMoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed 15 Jan 24
Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine. Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote 15 Jan 24
Payroll Support Specialist OpenClosed Eh, It's Probably Fine Not yet rated CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$100k-$150kClosedRemote CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$100k-$150kClosedRemoteSee listing RemoteCheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$100k-$150kClosedRemote 15 Jan 24
Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed 15 Jan 24
Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN Seriously, Maybe Don't Not yet rated MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing RemoteMutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote 15 Jan 24
Onboarding Lead OpenClosed Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemote MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemoteSee listing RemoteMercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemote 15 Jan 24
Head of Platform and Community OpenClosed This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.” BINGO Not yet rated PollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunity PollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunitySee listing RemotePollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunity 15 Jan 24

Resources

Portfolio

Issues