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Leadership

34 entries

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Resources

EventsExperienceAI & AutomationLeadership Engagement Leaders Live Show Singapore, Asia 2027 6–7 Apr 2027 · Singapore · In person EventsExperienceAI & AutomationLeadership More →
EventsExperienceLeadership Experience Leaders Live Show UK 2027 22–23 Jun 2027 · Birmingham, UK · In person EventsExperienceLeadership More →
EventsExperienceAI & AutomationLeadership Customer Operations Leaders Live Show UK 2027 22–23 Jun 2027 · Birmingham, UK · In person EventsExperienceAI & AutomationLeadership More →
EventsLeadershipSupportManagement Support Driven Leadership Summit 2026 27–29 Oct 2026 · New York, NY · In person EventsLeadershipSupportManagement More →
NewslettersSuccessLeadershipOperations Daily List Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. NewslettersSuccessLeadershipOperations More →
BlogsExperienceLeadershipOperationsVendor published CX Collective Blog CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. BlogsExperienceLeadershipOperationsVendor published More →
PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn One CX Podcast Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth. PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn More →
PodcastsVendor publishedExperienceLeadership The CX Files We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX. PodcastsVendor publishedExperienceLeadership More →
PodcastsSupportLeadership Happy to Help Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! PodcastsSupportLeadership More →
PodcastsSuccessLeadership Success League Radio The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies. PodcastsSuccessLeadership More →
PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & ChurnJobs The Customer Success Playbook Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & ChurnJobs More →
LearningLeadership Quick Learn: Cultivating Community Leadership In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.) LearningLeadership More →
LearningLeadership Social Executive Shorts The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program. LearningLeadership More →
CommunitiesExperienceLeadership CustomerX Pros Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game. CommunitiesExperienceLeadership More →
PodcastsExperienceSupportCultureLeadershipStartupsTech Relatable Content by ElevateCX A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. PodcastsExperienceSupportCultureLeadershipStartupsTech More →
PodcastsSupportExperienceLeadership The Supportive Podcast Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). PodcastsSupportExperienceLeadership More →
PodcastsSupportExperienceCultureLeadership Epochal Support Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. PodcastsSupportExperienceCultureLeadership More →
BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. BlogsSupportOperationsLeadershipManagement More →
BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published The Help Scout Blog Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published More →
BlogsSupportExperienceLeadershipTech Craig Stoss in CX Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. BlogsSupportExperienceLeadershipTech More →
ExperienceOperationsLeadershipManagementBooks CXOXO: Building a Support Team Your Customers Will Love CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. ExperienceOperationsLeadershipManagementBooks More →
SupportOperationsLeadershipManagementBooks The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. SupportOperationsLeadershipManagementBooks More →
LearningSupportLeadershipManagementCertification ITIL® 4 Master Designation The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies. LearningSupportLeadershipManagementCertification More →
LearningSupportLeadershipCertification ITIL® 4 Strategic Leader Certifications ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy. LearningSupportLeadershipCertification More →
PodcastsCultureLeadershipSupport The Contact Center Coach Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices. PodcastsCultureLeadershipSupport More →
PodcastsCultureLeadershipExperience Be Customer Led We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. PodcastsCultureLeadershipExperience More →
PodcastsExperienceLeadership Customer Experience Leaders Chat Customer Experience Leaders Chat is a place where we talk to support professionals from all over the world and discuss what’s behind their team's success. PodcastsExperienceLeadership More →
PodcastsExperienceSupportLeadership Creating Disney Magic Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization. PodcastsExperienceSupportLeadership More →
PodcastsExperienceLeadership The CX Leader Podcast The CX Leader Podcast provides insights for customer experience (CX) and experience management (XM) leaders to improve their business results by unlocking the potential of their customer experience, helping their customers and prospects want to do more business with them. PodcastsExperienceLeadership More →
PodcastsSupportLeadership Beyond the Queue Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. PodcastsSupportLeadership More →
PodcastsSupportLeadership Future of Customer Service The "Future of Customer Service" podcast features interviews of Customer Support and Service leaders to understand how things work, best practices, and the future of support. PodcastsSupportLeadership More →
PodcastsExperienceLeadership Human Duct Tape Show Hosted by Jeanne Bliss, five time Chief Customer Officer. Jeanne is joined by CCOs around the world as they share how they gain traction in transforming their business, leaders and operations. PodcastsExperienceLeadership More →
PodcastsCultureLeadershipManagement The Remote Work Tribe Podcast The Remote Work Tribe Podcast is the perfect show for remote-first managers looking to level up their leadership skills. PodcastsCultureLeadershipManagement More →
PodcastsSupportLeadership Customer Support Leaders Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward. PodcastsSupportLeadership More →

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