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Washington

18 entries

Green Means Go · 1 Eh, It's Probably Fine · 9 Tread Carefully · 6 BINGO · 0 Seriously, Maybe Don't · 2
Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience. Tread Carefully Not yet rated Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpen Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpen 17 Mar 26
Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever." Tread Carefully Not yet rated WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemote WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing RemoteWheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemote 23 Feb 26
Customer-Facing Project Manager OpenClosed The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job. Tread Carefully Not yet rated GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosed GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosedSee listing HybridGableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosed 06 Apr 25
Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully. Tread Carefully Not yet rated CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosed CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing OnsiteCoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosed 20 Oct 24
Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page. Seriously, Maybe Don't Not yet rated Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemote Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing RemoteTherapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemote 01 Sep 24
Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued). Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemote AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing RemoteAirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemote 25 Aug 24
Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate. Eh, It's Probably Fine Not yet rated AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosed AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing HybridAccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosed 24 Aug 24
Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great. Eh, It's Probably Fine Not yet rated Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircle Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing RemoteEh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircle 15 Aug 24
Trust & Safety Analyst I OpenClosed Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role. Green Means Go Not yet rated FlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & Safety FlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & SafetySee listing RemoteFlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & Safety 30 Jun 24
Participant Support Specialist OpenClosed I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent. Tread Carefully Not yet rated GuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemote GuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemoteSee listing RemoteGuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemote 11 Mar 24
Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range. Eh, It's Probably Fine Not yet rated GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100k GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing RemoteGuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100k 11 Mar 24
Customer Onboarding Specialist OpenClosed OY WITH THE POODLES ALREADY. Eh, It's Probably Fine Not yet rated GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemote GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing RemoteGuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemote 11 Mar 24
Senior Director, Trust & Safety OpenClosed Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying. Eh, It's Probably Fine Not yet rated Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & Safety Kickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & SafetySee listing RemoteKickstarter PBCEh, It's Probably FineHead of / DirectorFull-timeCaliforniaColoradoConnecticutFloridaGeorgiaIllinoisMassachusettsMarylandNorth CarolinaNew JerseyNew YorkOregonVirginiaWashingtonUnited StatesOntarioBritish ColumbiaCanadaUnited Kingdom$150k-$200kClosedRemoteTrust & Safety 01 Feb 24
Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products. Seriously, Maybe Don't Not yet rated ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & Safety ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing OnsiteScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & Safety 01 Feb 24
Threat Investigator, Child Safety OpenClosed Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role. Tread Carefully Not yet rated Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMeta Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing OnsiteTread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMeta 01 Feb 24
Head of Support Engineering OpenClosed This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.  Eh, It's Probably Fine Not yet rated TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemote TectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemoteSee listing RemoteTectonEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedRemote 28 Jan 24
Senior Manager, BI Customer Experience OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed 15 Jan 24
Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed 15 Jan 24

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