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Other

Roles related to customer experience but that don't easily fall into one of the other CX categories, such as IT, UX, product, marketing, or content roles.

27 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Customer Operations OpenClosed Hey, so -- remember that saxophone I mentioned earlier? It's getting louder. Seriously, Maybe Don't Not yet rated LassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCaliforniaNo comp givenOpen LassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCaliforniaNo comp givenOpenSee listing OnsiteLassieSeriously, Maybe Don'tOtherEarly CareerOnsiteFull-timeUnited StatesCaliforniaNo comp givenOpen 15 Jun 26
Customer Operations Manager OpenClosed It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine! Eh, It's Probably Fine Not yet rated SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosed SonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosedSee listing HybridSonaEh, It's Probably FineOtherLead / ManagerHybridFull-timeUnited Kingdom$50k-$100kClosed 05 Apr 26
Founding Ops OpenClosed I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this. Seriously, Maybe Don't Not yet rated TeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited StatesNo comp givenOpen TeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited StatesNo comp givenOpenSee listing OnsiteTeracSeriously, Maybe Don'tOtherSeniorOnsiteFull-timeCaliforniaUnited StatesNo comp givenOpen 10 Mar 26
Senior Manager, CX Strategy & Operations OpenClosed We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space. Seriously, Maybe Don't Not yet rated DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kRemoteClosed DandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kRemoteClosedSee listing RemoteDandySeriously, Maybe Don'tExperienceOtherLead / ManagerFull-timeUnited States$150k-$200kRemoteClosed 23 Feb 26
Director, Customer Service and Operations OpenClosed I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company? BINGO Not yet rated PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote PieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing RemotePieBINGOSupportOtherHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote 09 Feb 26
Customer-Facing Project Manager OpenClosed The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job. Tread Carefully Not yet rated GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosed GableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosedSee listing HybridGableTread CarefullyOtherSeniorFull-timeHybridWashingtonUnited States"Competitive" comp not givenClosed 06 Apr 25
Customer Onboarding Specialist OpenClosed Y'all, I've said what the actual fuck so many times with this JD it's lost all meaning. I don't even know what to say, except that I don't think our existing ratings quite cover this one, so I had to create a special one: Possibly Psychotic. Not yet rated JobNimbusPossibly PsychoticOtherEarly CareerFull-timeOnsiteUtahUnited StatesI DON'T EVEN THINK THEY KNOWClosed JobNimbusPossibly PsychoticOtherEarly CareerFull-timeOnsiteUtahUnited StatesI DON'T EVEN THINK THEY KNOWClosedSee listing OnsiteJobNimbusPossibly PsychoticOtherEarly CareerFull-timeOnsiteUtahUnited StatesI DON'T EVEN THINK THEY KNOWClosed 06 Apr 25
CX Systems Administrator III OpenClosed Seems like an interesting role that doesn't come up often. We have the usual suspects ("fast-paced, dynamic environment," hello darkness, my old friend), but otherwise, nothing especially worrisome. Eh, It's Probably Fine Not yet rated CalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemote CalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteCalendlyEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemote 08 Sep 24
Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemote AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteAirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemote 25 Aug 24
Helpdesk Analyst OpenClosed Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit. Eh, It's Probably Fine Not yet rated ACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosed ACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing OnsiteACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosed 30 Jun 24
Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role. Tread Carefully Not yet rated WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosed WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing OnsiteWayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosed 07 Jun 24
Sr. Executive Assistant - CCO OpenClosed Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great. Eh, It's Probably Fine Not yet rated OktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemote OktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteOktaEh, It's Probably FineOtherSeniorFull-timeUnited States$100k-$150kClosedRemote 10 Mar 24
Sr. Director, Chief of Staff to CCO OpenClosed I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY. Eh, It's Probably Fine Not yet rated OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+Remote OktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+RemoteSee listing RemoteOktaEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesClosed$300k+Remote 10 Mar 24
Senior Consultant OpenClosed Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed. Seriously, Maybe Don't Not yet rated TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemote TrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemoteSee listing RemoteTrilogySeriously, Maybe Don'tOtherSeniorFull-timeWorldwide$150k-$200kClosedRemote 29 Feb 24
Senior Manager, Member Services and Customer Retention OpenClosed And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE. Seriously, Maybe Don't Not yet rated Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote Varsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteVarsity TutorsSeriously, Maybe Don'tOtherLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote 29 Feb 24
Head of Business Operations OpenClosed Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning. Tread Carefully Not yet rated Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemote Teal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemoteSee listing RemoteTeal PlatformsTread CarefullyOtherHead of / DirectorFull-timeUnited StatesCanada$150k-$200kClosedRemote 29 Feb 24
Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week! Green Means Go Not yet rated MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemote MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemote 13 Feb 24
Privacy Operations Specialist OpenClosed The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from? Eh, It's Probably Fine Not yet rated Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing HybridEh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic 03 Feb 24
Quality Assurance CX Specialist OpenClosed Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC. Seriously, Maybe Don't Not yet rated Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosed Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing OnsiteBilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosed 28 Jan 24
Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately? BINGO Not yet rated SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed 28 Jan 24
Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now. BINGO Not yet rated SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed 28 Jan 24
Patient Access Programs Supervisor OpenClosed BINGO Not yet rated SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosed SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosed 28 Jan 24
Senior Manager, Customer Strategy OpenClosed Eh, It's Probably Fine Not yet rated LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing OnsiteLeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed 20 Jan 24
Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process). Eh, It's Probably Fine Not yet rated LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemote LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteLeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemote 20 Jan 24
Pricing Actuary OpenClosed This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad. Eh, It's Probably Fine Not yet rated hyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosed hyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing HybridhyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosed 18 Jan 24
Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC. Tread Carefully Not yet rated MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing OnsiteMoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed 15 Jan 24
Head of KYC OpenClosed Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosed MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosedSee listing MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosed 15 Jan 24

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