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Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
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Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Tech 20 Tools 2 Trust & Safety 1 All axes →

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EventsSupportExperience Customer Contact East 11–14 Apr 2027 · Fort Lauderdale, FL · In person EventsSupportExperience More →
EventsSupportExperience Customer Strategy & Planning Connections 26 Apr 2027 · Newcastle upon Tyne, UK · In person EventsSupportExperience More →
EventsSupportExperience CCW Las Vegas 14–17 Jun 2027 · Las Vegas, NV · In person EventsSupportExperience More →
EventsSupportOperationsTools Customer Operations Leaders Live Show Asia, Malaysia 2027 17–18 Aug 2027 · Kuala Lumpur, Malaysia · In person EventsSupportOperationsTools More →
EventsLeadershipSupportManagement Support Driven Leadership Summit 2026 27–29 Oct 2026 · New York, NY · In person EventsLeadershipSupportManagement More →
PodcastsSupport Marginal Support Support isn't just a job, it's a mindset. PodcastsSupport More →
PodcastsSupportLeadership Happy to Help Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! PodcastsSupportLeadership More →
Job BoardsAI & AutomationData & InsightsExperienceKnowledge & WritingOperationsRetention, Revenue & ChurnSuccessSupportTech People-First Jobs Remote, flexible jobs at companies with a people-first culture. Job BoardsAI & AutomationData & InsightsExperienceKnowledge & WritingOperationsRetention, Revenue & ChurnSuccessSupportTech More →
CommunitiesSupportExperience ElevateCX Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts. CommunitiesSupportExperience More →
CommunitiesSupport Support Driven The community dedicated to Customer Support as a career. CommunitiesSupport More →
PodcastsExperienceSupportCultureLeadershipStartupsTech Relatable Content by ElevateCX A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory. PodcastsExperienceSupportCultureLeadershipStartupsTech More →
PodcastsSupportExperienceLeadership The Supportive Podcast Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes). PodcastsSupportExperienceLeadership More →
PodcastsSupportExperienceCultureLeadership Epochal Support Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational. PodcastsSupportExperienceCultureLeadership More →
PodcastsCultureManagementOperationsSupport Ticket Volume Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. PodcastsCultureManagementOperationsSupport More →
BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. BlogsSupportOperationsLeadershipManagement More →
BlogsKnowledge & WritingSupportToolsVendor published The LaunchBrightly Blog Talking about Screenshots with Customer Support Teams BlogsKnowledge & WritingSupportToolsVendor published More →
NewslettersSupport The Supportive The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content. NewslettersSupport More →
BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published The Help Scout Blog Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company. BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published More →
BlogsSupportVendor publishedTech Yetto Blog Writing about building Yetto and the craft of Support. BlogsSupportVendor publishedTech More →
BlogsKnowledge & WritingSupportCultureVendor published The Owlery The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture. BlogsKnowledge & WritingSupportCultureVendor published More →
BlogsSupportExperienceLeadershipTech Craig Stoss in CX Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content. BlogsSupportExperienceLeadershipTech More →
BlogsSupportCulture The Customer Support Chronicles In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights. BlogsSupportCulture More →
BlogsExperienceSupportStartupsTech Customers, Etc. This newsletter is about customers. It's about other things, too, but it's mostly about customers. BlogsExperienceSupportStartupsTech More →
NewslettersSupportBPOs BPO Bullhorn Curated BPO Content, Without The Bull. NewslettersSupportBPOs More →
PodcastsExperienceCultureSupport Caffeinated CX Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! PodcastsExperienceCultureSupport More →
NewslettersSupportSuccessExperienceKnowledge & WritingEducationJobsTech Support Human Roundup News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly. NewslettersSupportSuccessExperienceKnowledge & WritingEducationJobsTech More →
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Professional Helpers Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech More →
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Support Human Jobs Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech More →
Job BoardsSupportSuccessKnowledge & WritingTech Support Driven Jobs Board Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you. Job BoardsSupportSuccessKnowledge & WritingTech More →
SupportOperationsLeadershipManagementBooks The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. SupportOperationsLeadershipManagementBooks More →
LearningKnowledge & WritingSupportManagement Managing in a Digital Economy KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment. LearningKnowledge & WritingSupportManagement More →
LearningSupport Intelligent Swarming Insights This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming. LearningSupport More →
LearningSupportCertification Intelligent Swarming Fundamentals This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders. LearningSupportCertification More →
LearningKnowledge & WritingSupport Digital Transformation Fundamentals The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important? LearningKnowledge & WritingSupport More →
LearningKnowledge & WritingSupportCertification KCS® v6 Practices KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support. LearningKnowledge & WritingSupportCertification More →
LearningKnowledge & WritingSupportCertification KCS® v6 Fundamentals This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support. LearningKnowledge & WritingSupportCertification More →
LearningSupportLeadershipManagementCertification ITIL® 4 Master Designation The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies. LearningSupportLeadershipManagementCertification More →
LearningSupportLeadershipCertification ITIL® 4 Strategic Leader Certifications ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy. LearningSupportLeadershipCertification More →
LearningSupportCertification ITIL® 4 Practice Manager Certifications Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules. LearningSupportCertification More →
LearningSupportManagementCertification ITIL® 4 Managing Professional Certifications The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. LearningSupportManagementCertification More →
LearningSupportCertification ITIL® 4 Foundation - IT Service Management Certification ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. LearningSupportCertification More →
PodcastsSupport The Calling The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world. PodcastsSupport More →
PodcastsSupport First Contact: Stories of the Call Center Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry. PodcastsSupport More →
PodcastsSupport CallTalk™ Radio CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral. PodcastsSupport More →
PodcastsCultureLeadershipSupport The Contact Center Coach Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices. PodcastsCultureLeadershipSupport More →
PodcastsQualitySupport Quality Perks - Call Center & Coffee Chats Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions. PodcastsQualitySupport More →
PodcastsSupport Advice from a Call Center Geek! Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center. PodcastsSupport More →
PodcastsSupport Customer Service Culture Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. PodcastsSupport More →
PodcastsSupport Awful Service Podcast Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories. PodcastsSupport More →
PodcastsSupportEducation Support Night School The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work. PodcastsSupportEducation More →

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