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Mid-level

Roles requiring 3 to 5 years of CX experience.

90 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →

Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Senior 70 All axes →

Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →

Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →

Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →

Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →

Jobs

Support Engineer (AMER) OpenClosed Full disclosure: I'm a happy Supabase customer, so I'm hoping they're okay. Fingers crossed!

Tread Carefully Not yet rated Supabase Tread Carefully Technical & Engineering Mid-level Full-time United States No comp given Open Remote SupabaseTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited StatesNo comp givenOpenRemoteSee listing RemoteSupabaseTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited StatesNo comp givenOpenRemote 15 Jun 26

Technical Support Expert OpenClosed Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support.

BINGO Not yet rated Mistral BINGO Support Mid-level Hybrid Full-time United States California New York "Competitive" comp not given Closed MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenClosedSee listing HybridMistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenClosed 15 Jun 26

Customer Success Manager OpenClosed Someone's health is not a product. That they're treating it like one is a big, big problem.

Tread Carefully Not yet rated Doctronic Tread Carefully Success Mid-level Hybrid Full-time New York United States $100k-$150k Closed DoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosedSee listing HybridDoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosed 06 Apr 26

Commercial Manager (Construction) OpenClosed Dudes out here founding companies instead of going to therapy.

Seriously, Maybe Don't Not yet rated Laminar Seriously, Maybe Don't Success Mid-level Full-time United Kingdom "Competitive" comp not given Open Ghost Job?Remote LaminarSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited Kingdom"Competitive" comp not givenOpenGhost Job?RemoteSee listing RemoteLaminarSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited Kingdom"Competitive" comp not givenOpenGhost Job?Remote 06 Apr 26

Customer Loyalty Advocate OpenClosed Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?

BINGO Not yet rated Henry Schein One BINGO Support Mid-level Full-time United States $50k-$100k Remote Closed Henry Schein OneBINGOSupportMid-levelFull-timeUnited States$50k-$100kRemoteClosedSee listing RemoteHenry Schein OneBINGOSupportMid-levelFull-timeUnited States$50k-$100kRemoteClosed 15 Mar 26

Community Experience Specialist OpenClosed ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.

Seriously, Maybe Don't Not yet rated Fuel Cycle Seriously, Maybe Don't Mid-level Onsite Full-time California United States $50k-$100k Open Community Fuel CycleSeriously, Maybe Don'tMid-levelOnsiteFull-timeCaliforniaUnited States$50k-$100kOpenCommunitySee listing OnsiteFuel CycleSeriously, Maybe Don'tMid-levelOnsiteFull-timeCaliforniaUnited States$50k-$100kOpenCommunity 09 Mar 26

Community Enablement Lead OpenClosed This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!

Green Means Go Not yet rated Stripe Green Means Go Knowledge & Education Mid-level Full-time United States $100k-$150k Closed Remote Community StripeGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunitySee listing RemoteStripeGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunity 23 Feb 26

Product Support Specialist, Money Management OpenClosed The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Mid-level Full-time Hybrid Illinois United States $100k-$150k Closed StripeEh, It's Probably FineSupportMid-levelFull-timeHybridIllinoisUnited States$100k-$150kClosedSee listing HybridStripeEh, It's Probably FineSupportMid-levelFull-timeHybridIllinoisUnited States$100k-$150kClosed 23 Feb 26

Customer Support Specialist OpenClosed Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS

BINGO Not yet rated unitQ BINGO Support Mid-level Full-time Onsite California United States "Competitive" comp not given Open unitQBINGOSupportMid-levelFull-timeOnsiteCaliforniaUnited States"Competitive" comp not givenOpenSee listing OnsiteunitQBINGOSupportMid-levelFull-timeOnsiteCaliforniaUnited States"Competitive" comp not givenOpen 23 Feb 26

Customer Support Specialist OpenClosed It's not the fall that kills you. It's the shitty pay at the bottom.

BINGO Not yet rated Heartflow BINGO Support Mid-level Full-time United States $50k-$100k Open Remote HeartflowBINGOSupportMid-levelFull-timeUnited States$50k-$100kOpenRemoteSee listing RemoteHeartflowBINGOSupportMid-levelFull-timeUnited States$50k-$100kOpenRemote 23 Feb 26

Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Tread Carefully Not yet rated Wheel Tread Carefully Support Mid-level Full-time Georgia Texas Massachusetts Illinois Colorado New York California Washington United States Closed $0k-$50k Remote WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing RemoteWheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemote 23 Feb 26

Customer Support Specialist (Product Expert) OpenClosed I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*

Seriously, Maybe Don't Not yet rated Klaviyo Seriously, Maybe Don't Support Mid-level Full-time IT IS A MYSTERY Colorado United States $50k-$100k Closed KlaviyoSeriously, Maybe Don'tSupportMid-levelFull-timeIT IS A MYSTERYColoradoUnited States$50k-$100kClosedSee listing KlaviyoSeriously, Maybe Don'tSupportMid-levelFull-timeIT IS A MYSTERYColoradoUnited States$50k-$100kClosed 16 Feb 26

Product Support Analyst, EDI & API OpenClosed Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably be able to hire someone at that comp, but. I'm not impressed. Tread Carefully.

Tread Carefully Not yet rated Orderful Tread Carefully Support Mid-level Full-time United States $50k-$100k Closed Remote OrderfulTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteOrderfulTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemote 16 Feb 26

Open Source Community Manager OpenClosed Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.

Green Means Go Not yet rated Current AI Green Means Go Technical & Engineering Mid-level Full-time France Europe Worldwide $50k-$100k Open Ghost Job?Remote Community Trust & Safety Current AIGreen Means GoTechnical & EngineeringMid-levelFull-timeFranceEuropeWorldwide$50k-$100kOpenGhost Job?RemoteCommunityTrust & SafetySee listing RemoteCurrent AIGreen Means GoTechnical & EngineeringMid-levelFull-timeFranceEuropeWorldwide$50k-$100kOpenGhost Job?RemoteCommunityTrust & Safety 09 Feb 26

Technical Writer III OpenClosed Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Ping Eh, It's Probably Fine Knowledge & Education Technical & Engineering Mid-level Full-time United States $100k-$150k Closed Remote PingEh, It's Probably FineKnowledge & EducationTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing RemotePingEh, It's Probably FineKnowledge & EducationTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemote 09 Feb 26

Customer Success Manager OpenClosed Overall, this is a solid Eh, It's Probably Fine. Aside from a few flags (and asking for salary expectations on the application), it seems like a decent remote role with good benefits.

Eh, It's Probably Fine Not yet rated Procurify Eh, It's Probably Fine Success Mid-level Full-time British Columbia Canada $50k-$100k Closed Remote ProcurifyEh, It's Probably FineSuccessMid-levelFull-timeBritish ColumbiaCanada$50k-$100kClosedRemoteSee listing RemoteProcurifyEh, It's Probably FineSuccessMid-levelFull-timeBritish ColumbiaCanada$50k-$100kClosedRemote 30 Mar 25

Technical Support Analyst OpenClosed "High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.

BINGO Not yet rated Tabs BINGO Support Mid-level Full-time New York United States "Competitive" comp not given Closed Ghost Job? TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job? 30 Mar 25

Support Engineer OpenClosed Look, I'm being kind by only putting this in BINGO.

BINGO Not yet rated Finix BINGO Technical & Engineering Mid-level Full-time Onsite California United States $100k-$150k Closed FinixBINGOTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaUnited States$100k-$150kClosedSee listing OnsiteFinixBINGOTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaUnited States$100k-$150kClosed 23 Mar 25

Member Services Associate OpenClosed I am immediately suspicious of companies that in one breath brag about how great a workplace they are and then, in the next, make it clear that they are only being transparent about salary because they are legally required to in NY, CO, or CA. Honestly, it's fucking laughable.

Tread Carefully Not yet rated Maven Clinic Tread Carefully Support Mid-level Full-time United States $50k-$100k Closed Remote Maven ClinicTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteMaven ClinicTread CarefullySupportMid-levelFull-timeUnited States$50k-$100kClosedRemote 20 Oct 24

Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.

Tread Carefully Not yet rated CoreWeave Tread Carefully Technical & Engineering Mid-level Full-time Onsite California New Jersey New York Washington United States $50k-$100k Closed CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing OnsiteCoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosed 20 Oct 24

Client Success Manager OpenClosed The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.

Tread Carefully Not yet rated Resource Innovations Tread Carefully Success Mid-level Full-time Utah United States "Competitive" comp not given Closed Remote Resource InnovationsTread CarefullySuccessMid-levelFull-timeUtahUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteResource InnovationsTread CarefullySuccessMid-levelFull-timeUtahUnited States"Competitive" comp not givenClosedRemote 06 Oct 24

Customer Onboarding Manager/ Customer Success Manager- LATAM OpenClosed I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Missouri United States "Competitive" comp not given Closed SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States"Competitive" comp not givenClosedSee listing HybridSafetyCultureTread CarefullySuccessMid-levelFull-timeHybridMissouriUnited States"Competitive" comp not givenClosed 22 Sep 24

Customer Onboarding Manager- LATAM OpenClosed Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully.

Tread Carefully Not yet rated SafetyCulture Tread Carefully Success Mid-level Full-time Hybrid Florida United States "Competitive" comp not given Closed SafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States"Competitive" comp not givenClosedSee listing HybridSafetyCultureTread CarefullySuccessMid-levelFull-timeHybridFloridaUnited States"Competitive" comp not givenClosed 22 Sep 24

Customer Success Manager OpenClosed See the Senior Customer Success Manager position for what Oyster did that pissed me off so much that I automatically BINGOed out this one too.

BINGO Not yet rated Oyster BINGO Success Mid-level Full-time Europe Middle East Africa No comp given Closed Remote OysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing RemoteOysterBINGOSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemote 15 Sep 24

Product Manager, Support Experience OpenClosed This role sounds fascinating and the pay is fantastic. I see no flags, so we've got our first (and only?) Green Means Go of the week.

Green Means Go Not yet rated Stripe Green Means Go Support Mid-level Full-time United States $200k-$250k Closed Remote StripeGreen Means GoSupportMid-levelFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteStripeGreen Means GoSupportMid-levelFull-timeUnited States$200k-$250kClosedRemote 08 Sep 24

Customer Experience Representative, Advanced Services OpenClosed I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

BINGO Not yet rated Robinhood BINGO Experience Mid-level Full-time Onsite Colorado Illinois Texas Florida United States $50k-$100k Closed RobinhoodBINGOExperienceMid-levelFull-timeOnsiteColoradoIllinoisTexasFloridaUnited States$50k-$100kClosedSee listing OnsiteRobinhoodBINGOExperienceMid-levelFull-timeOnsiteColoradoIllinoisTexasFloridaUnited States$50k-$100kClosed 08 Sep 24

Technical Support Engineer OpenClosed I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Tread Carefully Not yet rated Orderly Network Tread Carefully Technical & Engineering Mid-level Full-time Worldwide No comp given Closed Ghost Job?Remote Orderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?RemoteSee listing RemoteOrderly NetworkTread CarefullyTechnical & EngineeringMid-levelFull-timeWorldwideNo comp givenClosedGhost Job?Remote 01 Sep 24

Customer Success Manager OpenClosed *MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.

Tread Carefully Not yet rated Root Global Tread Carefully Success Mid-level Full-time Germany Europe No comp given Closed Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp givenClosedSee listing Root GlobalTread CarefullySuccessMid-levelFull-timeGermanyEuropeNo comp givenClosed 01 Sep 24

Customer Success Engineer OpenClosed Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.

Green Means Go Not yet rated Eppo Green Means Go Success Mid-level Full-time Europe Middle East Africa No comp given Closed Remote EppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemoteSee listing RemoteEppoGreen Means GoSuccessMid-levelFull-timeEuropeMiddle EastAfricaNo comp givenClosedRemote 01 Sep 24

Customer Success Manager OpenClosed I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.

BINGO Not yet rated Guidewheel BINGO Success Mid-level Full-time IT IS A MYSTERY No comp given Closed Remote GuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemoteSee listing RemoteGuidewheelBINGOSuccessMid-levelFull-timeIT IS A MYSTERYNo comp givenClosedRemote 01 Sep 24

Technical Customer Success Manager OpenClosed Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!

Eh, It's Probably Fine Not yet rated Kong Eh, It's Probably Fine Success Mid-level Full-time United States $150k-$200k Closed Remote KongEh, It's Probably FineSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteKongEh, It's Probably FineSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemote 01 Sep 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zones$100k-$150kClosedSee listing Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zones$100k-$150kClosed 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Eastern time zones $100k-$150k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Eastern time zones$100k-$150kClosedSee listing Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Eastern time zones$100k-$150kClosed 31 Aug 24

Support Engineer OpenClosed Identical to the other Support Engineer roles for Grafana, just in a different US time zone. Still great.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Central time zones $100k-$150k Closed Remote Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Central time zones$100k-$150kClosedRemoteSee listing RemoteGrafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Central time zones$100k-$150kClosedRemote 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time United Kingdom $50k-$100k Closed Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited Kingdom$50k-$100kClosedSee listing Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited Kingdom$50k-$100kClosed 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time Sweden $50k-$100k Closed Remote Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeSweden$50k-$100kClosedRemoteSee listing RemoteGrafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeSweden$50k-$100kClosedRemote 31 Aug 24

Support Engineer OpenClosed Oh my dog, y'all! Y'ALL. THERE'S SALARY TRANSPARENCY FOR THIS INTERNATIONAL ROLE!!!

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time India $50k-$100k Closed Remote Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeIndia$50k-$100kClosedRemoteSee listing RemoteGrafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeIndia$50k-$100kClosedRemote 31 Aug 24

Support Engineer OpenClosed Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.

Green Means Go Not yet rated Grafana Labs Green Means Go Technical & Engineering Mid-level Full-time US Western time zones US Central time zones US Eastern time zones United States $100k-$150k Closed Remote Grafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zonesUS Central time zonesUS Eastern time zonesUnited States$100k-$150kClosedRemoteSee listing RemoteGrafana LabsGreen Means GoTechnical & EngineeringMid-levelFull-timeUS Western time zonesUS Central time zonesUS Eastern time zonesUnited States$100k-$150kClosedRemote 31 Aug 24

Premium Support Associate OpenClosed Not being clear about salary upfront wastes everyone's time and demonstrates a lack of respect for a candidate's experience. (This is true regardless of where in the world the role is based.) All that to say: show me the money, Airbnb.

Tread Carefully Not yet rated Airbnb Tread Carefully Support Mid-level Full-time Alberta Ontario British Columbia Quebec Saskatchewan Canada No comp given Closed Remote AirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemoteSee listing RemoteAirbnbTread CarefullySupportMid-levelFull-timeAlbertaOntarioBritish ColumbiaQuebecSaskatchewanCanadaNo comp givenClosedRemote 25 Aug 24

Technical Support Engineer (L5) OpenClosed Seems great, and the salary is amazing.

Eh, It's Probably Fine Not yet rated Netflix Eh, It's Probably Fine Technical & Engineering Mid-level Full-time California United States Closed $300k+Remote NetflixEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeCaliforniaUnited StatesClosed$300k+RemoteSee listing RemoteNetflixEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeCaliforniaUnited StatesClosed$300k+Remote 25 Aug 24

Technical Support Engineer - UK OpenClosed It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.

Tread Carefully Not yet rated Axonius Tread Carefully Technical & Engineering Mid-level Full-time United Kingdom No comp given Closed Remote AxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemoteSee listing RemoteAxoniusTread CarefullyTechnical & EngineeringMid-levelFull-timeUnited KingdomNo comp givenClosedRemote 24 Aug 24

Customer Success Manager, High Touch OpenClosed This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.

BINGO Not yet rated Drata BINGO Success Mid-level Full-time United States $100k-$150k Closed Remote DrataBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteDrataBINGOSuccessMid-levelFull-timeUnited States$100k-$150kClosedRemote 18 Aug 24

Enterprise Customer Success Manager OpenClosed Still as obnoxious as the other two listings on the job board.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Mid-level Full-time Hybrid New York $100k-$150k Closed FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosedSee listing HybridFinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosed 14 Aug 24

Community Manager OpenClosed This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.

Eh, It's Probably Fine Not yet rated Medium Eh, It's Probably Fine Mid-level Full-time United States $100k-$150k Closed Remote Community MediumEh, It's Probably FineMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunitySee listing RemoteMediumEh, It's Probably FineMid-levelFull-timeUnited States$100k-$150kClosedRemoteCommunity 20 Jul 24

Child Safety Enforcement Specialist, Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.

Tread Carefully Not yet rated Google Tread Carefully Mid-level Full-time Onsite Ireland No comp given Closed Trust & Safety GoogleTread CarefullyMid-levelFull-timeOnsiteIrelandNo comp givenClosedTrust & SafetySee listing OnsiteGoogleTread CarefullyMid-levelFull-timeOnsiteIrelandNo comp givenClosedTrust & Safety 30 Jun 24

Senior Analyst, Community Operations OpenClosed This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes.

Tread Carefully Not yet rated Twitch Tread Carefully Mid-level Full-time Australia No comp given Closed Remote Trust & Safety TwitchTread CarefullyMid-levelFull-timeAustraliaNo comp givenClosedRemoteTrust & SafetySee listing RemoteTwitchTread CarefullyMid-levelFull-timeAustraliaNo comp givenClosedRemoteTrust & Safety 30 Jun 24

Program Manager, Community OpenClosed Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Mid-level Full-time Onsite New York United States $100k-$150k Closed Community TwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunitySee listing OnsiteTwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunity 30 Jun 24

Helpdesk Analyst OpenClosed Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.

Eh, It's Probably Fine Not yet rated ACLU Eh, It's Probably Fine Other Mid-level Full-time Onsite California United States $50k-$100k Closed ACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing OnsiteACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosed 30 Jun 24

Customer Success Manager OpenClosed Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

BINGO Not yet rated Bolster BINGO Success Mid-level Full-time Hybrid California United States $50k-$100k Closed BolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing HybridBolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosed 08 Jun 24

Customer Support Analyst (LATAM) OpenClosed This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.

BINGO Not yet rated Capchase BINGO Support Mid-level Full-time Mexico South America No comp given Closed Remote CapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp givenClosedRemoteSee listing RemoteCapchaseBINGOSupportMid-levelFull-timeMexicoSouth AmericaNo comp givenClosedRemote 07 Jun 24

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