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Operations

17 entries

Green Means Go · 0 Eh, It's Probably Fine · 0 Tread Carefully · 0 BINGO · 0 Seriously, Maybe Don't · 0
Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
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Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Resources

EventsSupportOperationsTools Customer Operations Leaders Live Show Asia, Malaysia 2027 17–18 Aug 2027 · Kuala Lumpur, Malaysia · In person EventsSupportOperationsTools More →
NewslettersSuccessLeadershipOperations Daily List Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. NewslettersSuccessLeadershipOperations More →
PodcastsExperienceOperations Unf*cking Your CX Podcast Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them. PodcastsExperienceOperations More →
BlogsExperienceOperations The Breakdown This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for CX leaders who are done with dashboards and ready to drive real business outcomes. BlogsExperienceOperations More →
NewslettersExperienceOperations Unf*cking Your CX Newsletter Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week. NewslettersExperienceOperations More →
BlogsExperienceLeadershipOperationsVendor published CX Collective Blog CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. BlogsExperienceLeadershipOperationsVendor published More →
BlogsExperienceOperations SunshineCX Blog CX strategies and support systems that scale with you—bright, bold, and human. BlogsExperienceOperations More →
Job BoardsAI & AutomationData & InsightsExperienceKnowledge & WritingOperationsRetention, Revenue & ChurnSuccessSupportTech People-First Jobs Remote, flexible jobs at companies with a people-first culture. Job BoardsAI & AutomationData & InsightsExperienceKnowledge & WritingOperationsRetention, Revenue & ChurnSuccessSupportTech More →
NewslettersExperienceOperations The CX Coach Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! NewslettersExperienceOperations More →
PodcastsCultureManagementOperationsSupport Ticket Volume Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value. PodcastsCultureManagementOperationsSupport More →
BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. BlogsSupportOperationsLeadershipManagement More →
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Professional Helpers Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech More →
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Support Human Jobs Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech More →
ExperienceOperationsLeadershipManagementBooks CXOXO: Building a Support Team Your Customers Will Love CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up. ExperienceOperationsLeadershipManagementBooks More →
SupportOperationsLeadershipManagementBooks The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual. SupportOperationsLeadershipManagementBooks More →
PodcastsExperienceOperations The Startup Smoothie Blending together the best customer experience and operations strategies for startups. PodcastsExperienceOperations More →
PodcastsOperationsTech Page it to the Limit Page It to the Limit is a podcast that focuses on what it means to operate software in production. PodcastsOperationsTech More →

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