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68 entries

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Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →

Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →

Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →

Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →

Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →

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Jobs

Customer Success Associate OpenClosed Because AI is famous for being fair and unburdened by the biases of its creators!

Tread Carefully Not yet rated Findigs Tread Carefully Success Early Career Onsite Full-time United States New York $50k-$100k Closed FindigsTread CarefullySuccessEarly CareerOnsiteFull-timeUnited StatesNew York$50k-$100kClosedSee listing OnsiteFindigsTread CarefullySuccessEarly CareerOnsiteFull-timeUnited StatesNew York$50k-$100kClosed 15 Jun 26

Technical Support Expert OpenClosed Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support.

BINGO Not yet rated Mistral BINGO Support Mid-level Hybrid Full-time United States California New York "Competitive" comp not given Closed MistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenClosedSee listing HybridMistralBINGOSupportMid-levelHybridFull-timeUnited StatesCaliforniaNew York"Competitive" comp not givenClosed 15 Jun 26

Customer Success Manager OpenClosed Someone's health is not a product. That they're treating it like one is a big, big problem.

Tread Carefully Not yet rated Doctronic Tread Carefully Success Mid-level Hybrid Full-time New York United States $100k-$150k Closed DoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosedSee listing HybridDoctronicTread CarefullySuccessMid-levelHybridFull-timeNew YorkUnited States$100k-$150kClosed 06 Apr 26

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Tread Carefully Not yet rated Scribd, Inc.Tread Carefully Support Head of / Director Full-time Arizona California Colorado Florida Georgia Massachusetts Illinois New York Oregon Texas Utah Washington British Columbia Ontario Canada Mexico $150k-$200k Open Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpenSee listing Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$150k-$200kOpen 17 Mar 26

Senior Support Supervisor OpenClosed My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Eh, It's Probably Fine Not yet rated DoorDash Eh, It's Probably Fine Support Lead / Manager Full-time Arizona California New York United States $100k-$150k Open Remote DoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew YorkUnited States$100k-$150kOpenRemoteSee listing RemoteDoorDashEh, It's Probably FineSupportLead / ManagerFull-timeArizonaCaliforniaNew YorkUnited States$100k-$150kOpenRemote 10 Mar 26

Associate Manager, Customer Experience OpenClosed Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

BINGO Not yet rated Ramp BINGO Experience Lead / Manager Hybrid Full-time Colorado Florida New York California United States $100k-$150k Open RampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpenSee listing HybridRampBINGOExperienceLead / ManagerHybridFull-timeColoradoFloridaNew YorkCaliforniaUnited States$100k-$150kOpen 10 Mar 26

Product Support, Bridge OpenClosed This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.

Eh, It's Probably Fine Not yet rated Stripe Eh, It's Probably Fine Support Senior Full-time Onsite New York California United States $150k-$200k Closed StripeEh, It's Probably FineSupportSeniorFull-timeOnsiteNew YorkCaliforniaUnited States$150k-$200kClosedSee listing OnsiteStripeEh, It's Probably FineSupportSeniorFull-timeOnsiteNew YorkCaliforniaUnited States$150k-$200kClosed 23 Feb 26

Customer Support Specialist OpenClosed Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Tread Carefully Not yet rated Wheel Tread Carefully Support Mid-level Full-time Georgia Texas Massachusetts Illinois Colorado New York California Washington United States Closed $0k-$50k Remote WheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemoteSee listing RemoteWheelTread CarefullySupportMid-levelFull-timeGeorgiaTexasMassachusettsIllinoisColoradoNew YorkCaliforniaWashingtonUnited StatesClosed$0k-$50kRemote 23 Feb 26

Technical Support Analyst OpenClosed "High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.

BINGO Not yet rated Tabs BINGO Support Mid-level Full-time New York United States "Competitive" comp not given Closed Ghost Job? TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing TabsBINGOSupportMid-levelFull-timeNew YorkUnited States"Competitive" comp not givenClosedGhost Job? 30 Mar 25

Customer Success Manager OpenClosed I think the AI is confused about what Customer Success does.

BINGO Not yet rated Tabs BINGO Success Senior Full-time Onsite New York United States "Competitive" comp not given Closed Ghost Job? TabsBINGOSuccessSeniorFull-timeOnsiteNew YorkUnited States"Competitive" comp not givenClosedGhost Job?See listing OnsiteTabsBINGOSuccessSeniorFull-timeOnsiteNew YorkUnited States"Competitive" comp not givenClosedGhost Job? 30 Mar 25

Customer Success Manager (Technical) OpenClosed Welp, a red flag right up front. What a way to dive back into Bad Job Bingo!

BINGO Not yet rated Zip BINGO Success Senior Onsite New York United States $100k-$150k Closed ZipBINGOSuccessSeniorOnsiteNew YorkUnited States$100k-$150kClosedSee listing OnsiteZipBINGOSuccessSeniorOnsiteNew YorkUnited States$100k-$150kClosed 23 Mar 25

Customer Success Operations Manager OpenClosed Ding ding ding, we have a (BINGO) winner.

BINGO Not yet rated CoreWeave BINGO Success Head of / Director Full-time New Jersey New York United States $100k-$150k Closed Remote CoreWeaveBINGOSuccessHead of / DirectorFull-timeNew JerseyNew YorkUnited States$100k-$150kClosedRemoteSee listing RemoteCoreWeaveBINGOSuccessHead of / DirectorFull-timeNew JerseyNew YorkUnited States$100k-$150kClosedRemote 20 Oct 24

Cloud Support Engineer OpenClosed I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.

Tread Carefully Not yet rated CoreWeave Tread Carefully Technical & Engineering Mid-level Full-time Onsite California New Jersey New York Washington United States $50k-$100k Closed CoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosedSee listing OnsiteCoreWeaveTread CarefullyTechnical & EngineeringMid-levelFull-timeOnsiteCaliforniaNew JerseyNew YorkWashingtonUnited States$50k-$100kClosed 20 Oct 24

Client Success Manager OpenClosed Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.

Tread Carefully Not yet rated Datamaran Tread Carefully Success Early Career Full-time Hybrid New York United States "Competitive" comp not given Closed DatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States"Competitive" comp not givenClosedSee listing HybridDatamaranTread CarefullySuccessEarly CareerFull-timeHybridNew YorkUnited States"Competitive" comp not givenClosed 22 Sep 24

Customer Experience Lead OpenClosed Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Lead / Manager Full-time Florida New York United States $50k-$100k Closed Remote RampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemoteSee listing RemoteRampTread CarefullyExperienceLead / ManagerFull-timeFloridaNew YorkUnited States$50k-$100kClosedRemote 08 Sep 24

Customer Experience Agent OpenClosed I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.

Tread Carefully Not yet rated Ramp Tread Carefully Experience Early Career Full-time Florida New York United States Closed Ghost Job?Remote $0k-$50k RampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50kSee listing RemoteRampTread CarefullyExperienceEarly CareerFull-timeFloridaNew YorkUnited StatesClosedGhost Job?Remote$0k-$50k 08 Sep 24

Vice President, Customer Care OpenClosed You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Seriously, Maybe Don't Not yet rated Therapy Brands Seriously, Maybe Don't Support Executive Full-time Alabama Arkansas Arizona Colorado Connecticut Delaware Florida Georgia Kansas Kentucky Louisiana Maine Massachusetts Idaho Iowa Michigan Minnesota Maryland Mississippi Missouri Montana Nebraska North Carolina North Dakota New Hampshire New Jersey New Mexico New York Nevada Ohio Oklahoma Oregon Pennsylvania Rhode Island Illinois South Carolina Tennessee Texas Utah Virginia Washington Wisconsin Indiana No comp given Closed Remote Therapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemoteSee listing RemoteTherapy BrandsSeriously, Maybe Don'tSupportExecutiveFull-timeAlabamaArkansasArizonaColoradoConnecticutDelawareFloridaGeorgiaKansasKentuckyLouisianaMaineMassachusettsIdahoIowaMichiganMinnesotaMarylandMississippiMissouriMontanaNebraskaNorth CarolinaNorth DakotaNew HampshireNew JerseyNew MexicoNew YorkNevadaOhioOklahomaOregonPennsylvaniaRhode IslandIllinoisSouth CarolinaTennesseeTexasUtahVirginiaWashingtonWisconsinIndianaNo comp givenClosedRemote 01 Sep 24

Manager of Technical Support OpenClosed It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.

Seriously, Maybe Don't Not yet rated Siena Seriously, Maybe Don't Technical & Engineering Lead / Manager Full-time Texas Massachusetts Colorado Florida New York Oregon United States Ontario Canada Ireland United Kingdom Portugal Europe "Competitive" comp not given Closed Remote SienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemoteSee listing RemoteSienaSeriously, Maybe Don'tTechnical & EngineeringLead / ManagerFull-timeTexasMassachusettsColoradoFloridaNew YorkOregonUnited StatesOntarioCanadaIrelandUnited KingdomPortugalEurope"Competitive" comp not givenClosedRemote 31 Aug 24

Knowledge Strategist OpenClosed Sounds like a neat Knowledge role, and the pay is great (especially for Knowledge work, which is often undervalued).

Eh, It's Probably Fine Not yet rated Airbnb Eh, It's Probably Fine Knowledge & Education Senior Full-time Alabama California Florida Georgia Illinois Minnesota Mississippi Nevada New Jersey New York North Carolina Ohio Oregon Pennsylvania Tennessee Texas Washington $100k-$150k Closed Remote AirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemoteSee listing RemoteAirbnbEh, It's Probably FineKnowledge & EducationSeniorFull-timeAlabamaCaliforniaFloridaGeorgiaIllinoisMinnesotaMississippiNevadaNew JerseyNew YorkNorth CarolinaOhioOregonPennsylvaniaTennesseeTexasWashington$100k-$150kClosedRemote 25 Aug 24

Customer Experience & Service Transformation Management Manager OpenClosed This job seems fine if very, very corporate.

Eh, It's Probably Fine Not yet rated Accenture Eh, It's Probably Fine Experience Lead / Manager Full-time Hybrid Illinois Virginia Georgia Texas Oregon Arkansas Massachusetts Colorado Indiana North Carolina Iowa Michigan New Jersey Connecticut California Wisconsin Minnesota Tennessee New York Oklahoma Kansas Pennsylvania Florida Arizona Washington Missouri United States $150k-$200k Closed AccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosedSee listing HybridAccentureEh, It's Probably FineExperienceLead / ManagerFull-timeHybridIllinoisVirginiaGeorgiaTexasOregonArkansasMassachusettsColoradoIndianaNorth CarolinaIowaMichiganNew JerseyConnecticutCaliforniaWisconsinMinnesotaTennesseeNew YorkOklahomaKansasPennsylvaniaFloridaArizonaWashingtonMissouriUnited States$150k-$200kClosed 24 Aug 24

VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Green Means Go Not yet rated HUMAN Green Means Go Success Executive Full-time Hybrid New York United States $150k-$200k Closed HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing HybridHUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$150k-$200kClosed 15 Aug 24

Senior Technical Writer OpenClosed I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Knowledge & Education Senior Full-time Georgia Texas Massachusetts Illinois California Florida New York Arizona Utah Washington United States $150k-$200k Closed Remote Circle Eh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircleSee listing RemoteEh, It's Probably FineKnowledge & EducationSeniorFull-timeGeorgiaTexasMassachusettsIllinoisCaliforniaFloridaNew YorkArizonaUtahWashingtonUnited States$150k-$200kClosedRemoteCircle 15 Aug 24

Product Specialist OpenClosed This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.

Tread Carefully Not yet rated AlphaSense Tread Carefully Support Early Career Full-time Onsite New York United States $50k-$100k Closed AlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing OnsiteAlphaSenseTread CarefullySupportEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosed 15 Aug 24

Enterprise Customer Success Manager OpenClosed Still as obnoxious as the other two listings on the job board.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Mid-level Full-time Hybrid New York $100k-$150k Closed FinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosedSee listing HybridFinoutSeriously, Maybe Don'tSuccessMid-levelFull-timeHybridNew York$100k-$150kClosed 14 Aug 24

Trust & Safety Specialist OpenClosed I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.

BINGO Not yet rated Snap BINGO Early Career Full-time Onsite New York United States $50k-$100k Closed Trust & Safety SnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & SafetySee listing OnsiteSnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & Safety 30 Jun 24

Trust & Safety Analyst I OpenClosed Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Green Means Go Not yet rated Flodesk Green Means Go Entry-level Full-time Arizona California Georgia Illinois Iowa Maryland Michigan Missouri New York North Carolina Ohio Oregon Rhode Island Texas Washington Wisconsin $50k-$100k Closed Remote Trust & Safety FlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & SafetySee listing RemoteFlodeskGreen Means GoEntry-levelFull-timeArizonaCaliforniaGeorgiaIllinoisIowaMarylandMichiganMissouriNew YorkNorth CarolinaOhioOregonRhode IslandTexasWashingtonWisconsin$50k-$100kClosedRemoteTrust & Safety 30 Jun 24

Program Manager, Community OpenClosed Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Mid-level Full-time Onsite New York United States $100k-$150k Closed Community TwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunitySee listing OnsiteTwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunity 30 Jun 24

Sr. Policy Manager, Trust & Safety OpenClosed I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).

Tread Carefully Not yet rated Match Group Tread Carefully Lead / Manager Full-time Hybrid New York United States $100k-$150k Closed Trust & Safety Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing HybridMatch GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & Safety 30 Jun 24

Enterprise Customer Experience Manager OpenClosed When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Tread Carefully Not yet rated Vimeo Tread Carefully Experience Lead / Manager Full-time Onsite New York United States $100k-$150k Closed VimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosedSee listing OnsiteVimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosed 30 Jun 24

Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.

Eh, It's Probably Fine Not yet rated Vimeo Eh, It's Probably Fine Head of / Director Full-time New York United States $150k-$200k Closed Remote Trust & Safety VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & SafetySee listing RemoteVimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & Safety 30 Jun 24

Manager, Trust and Safety OpenClosed Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Tread Carefully Not yet rated Patreon Tread Carefully Lead / Manager Full-time Hybrid California New York Texas $150k-$200k Closed Trust & Safety PatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & SafetySee listing HybridPatreonTread CarefullyLead / ManagerFull-timeHybridCaliforniaNew YorkTexas$150k-$200kClosedTrust & Safety 30 Jun 24

Vice President of Customer Success OpenClosed See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Executive Full-time Onsite New York United States Closed $300k+ FinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+See listing OnsiteFinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+ 08 Jun 24

Senior Technical Support Engineer OpenClosed This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Technical & Engineering Senior Full-time Hybrid New York United States $100k-$150k Closed FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing HybridFinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosed 08 Jun 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Remote Community Suno Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing RemoteSeriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySuno 02 Jun 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi New York United States Closed $0k-$50k CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing OnsiteCoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50k 11 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States $200k-$250k Closed ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing HybridForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed 11 Mar 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida Maine Maryland Massachusetts North Carolina New York Texas Washington United States Closed Remote $50k-$100k GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing RemoteGuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100k 11 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland Massachusetts New York North Carolina Texas United States $100k-$150k Closed Remote GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing RemoteGuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemote 11 Mar 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina Pennsylvania United States Ontario Canada United Kingdom Ireland "Competitive" comp not given Closed Remote SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemote 11 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts Texas North Carolina Pennsylvania United States Ontario Canada United Kingdom Ireland "Competitive" comp not given Closed Remote SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemote 11 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina Florida New York California United States Ontario Canada "Competitive" comp not given Closed Remote SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemote 11 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States $150k-$200k Closed monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing Hybridmonday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosed 10 Mar 24

Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.

Tread Carefully Not yet rated monday.com Tread Carefully Success Mid-level Full-time Hybrid New York United States $100k-$150k Closed monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing Hybridmonday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosed 10 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States $200k-$250k Closed monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing Hybridmonday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed 10 Mar 24

Trust & Safety Solutions Manager OpenClosed Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.

Eh, It's Probably Fine Not yet rated Cinder Eh, It's Probably Fine Senior Full-time New York Texas California United States US Eastern time zones $150k-$200k Closed Remote Trust & Safety CinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & SafetySee listing RemoteCinderEh, It's Probably FineSeniorFull-timeNew YorkTexasCaliforniaUnited StatesUS Eastern time zones$150k-$200kClosedRemoteTrust & Safety 29 Feb 24

Support and Solutions Specialist OpenClosed

BINGO Not yet rated Legacy.com BINGO Support Mid-level Full-time Arizona Colorado Indiana Kentucky Louisiana Maine North Carolina New York Pennsylvania Texas Utah Virginia Wisconsin Closed $0k-$50k Remote Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing RemoteLegacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemote 14 Feb 24

Customer Trust Manager - Complaints OpenClosed I can't decide if quoting Albert Einstein in a job description is cute or weird. I'm leaning toward cute, because this actually seems like a really neat job, and I've detected no flags. Our first Green Means Go of this week!

Green Means Go Not yet rated Mercury Green Means Go Other Lead / Manager Full-time California Oregon New York United States $100k-$150k Closed Remote MercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryGreen Means GoOtherLead / ManagerFull-timeCaliforniaOregonNew YorkUnited States$100k-$150kClosedRemote 13 Feb 24

Trust & Safety Data Analyst OpenClosed Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.

Eh, It's Probably Fine Not yet rated Match Group Eh, It's Probably Fine Mid-level Full-time Hybrid California New York United States $100k-$150k Closed Trust & Safety Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing HybridMatch GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & Safety 03 Feb 24

Trust and Safety Enforcement Lead OpenClosed I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time Hybrid California New York United States $250k-$300k Closed Trust & Safety Anthropic Eh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropicSee listing HybridEh, It's Probably FineLead / ManagerFull-timeHybridCaliforniaNew YorkUnited States$250k-$300kClosedTrust & SafetyAnthropic 03 Feb 24

Trust and Safety Analyst OpenClosed Yes, it's AI. I'm as surprised as you.

Green Means Go Not yet rated Green Means Go Mid-level Full-time Hybrid California New York United States $150k-$200k Closed Trust & Safety Anthropic Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing HybridGreen Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropic 03 Feb 24

Nothing matches all of that.

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