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$200k-$250k

29 entries

Green Means Go: 8 Eh, It's Probably Fine: 11 Tread Carefully: 7 BINGO: 1 Seriously, Maybe Don't: 2
Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 15 $100k-$150k 81 $150k-$200k 63 $250k-$300k 21 $300k+ 10 $50k-$100k 62 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 357 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 17 BPOs 1 Certification 13 Community 1 Culture 9 Data & Insights 11 Education 7 Experience 84 Jobs 5 Knowledge & Writing 29 Leadership 34 Management 10 Operations 14 Quality 3 Retention, Revenue & Churn 14 Startups 3 Success 27 Support 66 Tech 19 Tools 2 Trust & Safety 1 All axes →

Jobs

Director, Customer Operations OpenClosed Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience. Tread Carefully Not yet rated Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$200k-$250kOpenUnited States Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$200k-$250kOpenUnited StatesSee listing Scribd, Inc.Tread CarefullySupportHead of / DirectorFull-timeArizonaCaliforniaColoradoFloridaGeorgiaMassachusettsIllinoisNew YorkOregonTexasUtahWashingtonBritish ColumbiaOntarioCanadaMexico$200k-$250kOpenUnited States 17 Mar 26
Head of Global Support OpenClosed Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate. Eh, It's Probably Fine Not yet rated AshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemote AshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemoteSee listing RemoteAshbyEh, It's Probably FineSupportHead of / DirectorFull-timeUnited StatesCanada$200k-$250kOpenRemote 15 Mar 26
Director of Customer Operations (Data Center) OpenClosed Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop. BINGO Not yet rated Riot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$200k-$250kOpen Riot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$200k-$250kOpenSee listing OnsiteRiot PlatformsBINGOExperienceHead of / DirectorOnsiteFull-timeTravel RequiredColoradoUnited States$200k-$250kOpen 15 Mar 26
Senior Manager, Personalized Support (Technical Account Management) OpenClosed I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags. Green Means Go Not yet rated TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$200k-$250kOpenRemote TwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$200k-$250kOpenRemoteSee listing RemoteTwilioGreen Means GoSupportLead / ManagerFull-timeTravel RequiredUnited States$200k-$250kOpenRemote 10 Mar 26
Customer Success Manager, Fintech/BNPL OpenClosed I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat! Green Means Go Not yet rated StripeGreen Means GoSuccessSeniorFull-timeUnited States$200k-$250kClosedRemote StripeGreen Means GoSuccessSeniorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteStripeGreen Means GoSuccessSeniorFull-timeUnited States$200k-$250kClosedRemote 23 Feb 26
Head of Global Support OpenClosed I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME Seriously, Maybe Don't Not yet rated ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$200k-$250kClosed ZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$200k-$250kClosedSee listing HybridZipSeriously, Maybe Don'tSupportHead of / DirectorHybridFull-timeCaliforniaUnited States$200k-$250kClosed 23 Mar 25
Head of Customer Support OpenClosed Oh wow, how unique brightwheel is! Because most startups move like molasses and expect their people to come in and fail immediately and repeatedly. Seriously, Maybe Don't Not yet rated brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote brightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemotebrightwheelSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 15 Sep 24
Senior Manager, Help Center OpenClosed Seems like an awesome role with equally awesome pay. Eh, It's Probably Fine Not yet rated CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$200k-$250kClosedRemote CalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteCalendlyEh, It's Probably FineKnowledge & EducationLead / ManagerFull-timeUnited States$200k-$250kClosedRemote 08 Sep 24
Senior Manager, Risk and Compliance Operations OpenClosed This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemote AirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteAirbnbEh, It's Probably FineOtherLead / ManagerFull-timeUnited States$200k-$250kClosedRemote 25 Aug 24
Senior Manager, Community Support PMO OpenClosed Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic. Eh, It's Probably Fine Not yet rated AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250k AirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250kSee listing RemoteAirbnbEh, It's Probably FineSupportLead / ManagerFull-timeUnited StatesClosedRemote$200k-$250k 25 Aug 24
Player Support Lead OpenClosed The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate. Eh, It's Probably Fine Not yet rated NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemote NetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemoteSee listing RemoteNetflixEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaUnited States$200k-$250kClosedRemote 25 Aug 24
VP, Customer Success and Technical Operations OpenClosed I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position. Green Means Go Not yet rated HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$200k-$250kClosed HUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing HybridHUMANGreen Means GoSuccessExecutiveFull-timeHybridNew YorkUnited States$200k-$250kClosed 15 Aug 24
Sr. Manager, Learning & Quality, Ring Technical Customer Support OpenClosed Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one. Tread Carefully Not yet rated AmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$200k-$250kClosedRemote AmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteAmazonTread CarefullyKnowledge & EducationSeniorFull-timeUnited States$200k-$250kClosedRemote 13 Aug 24
Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title. Eh, It's Probably Fine Not yet rated VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$200k-$250kClosedRemoteTrust & Safety VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$200k-$250kClosedRemoteTrust & SafetySee listing RemoteVimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$200k-$250kClosedRemoteTrust & Safety 30 Jun 24
Support Engineer OpenClosed Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool! Green Means Go Not yet rated CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosed CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing HybridCoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosed 08 Jun 24
Customer Success Manager OpenClosed Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals. Green Means Go Not yet rated LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$200k-$250kClosedRemote LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$200k-$250kClosedRemoteSee listing RemoteLumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$200k-$250kClosedRemote 07 Jun 24
Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will. Eh, It's Probably Fine Not yet rated SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$200k-$250kClosed SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$200k-$250kClosedSee listing OnsiteSpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$200k-$250kClosed 11 Mar 24
Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for. Tread Carefully Not yet rated monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing Hybridmonday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed 10 Mar 24
Director, Technical Support (L2) OpenClosed "You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family. Tread Carefully Not yet rated SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote SamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteSamsaraTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 29 Feb 24
Head of Technical Support Engineering OpenClosed Job description is refreshingly free of "fast-paced, dynamic company" and "rockstar" language that's been so prevalent today. Salary's a little wide, but more than appropriate. This one might be a keeper! Green Means Go Not yet rated Apollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemote Apollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemoteSee listing RemoteApollo GraphQLGreen Means GoTechnical & EngineeringHead of / DirectorFull-timeUnited StatesCanada$200k-$250kClosedRemote 14 Feb 24
Director – Product Support OpenClosed Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag. Eh, It's Probably Fine Not yet rated Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$200k-$250kClosedRemote Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$200k-$250kClosedRemoteSee listing RemoteVeeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$200k-$250kClosedRemote 14 Feb 24
Head of Customer Operations OpenClosed Role reports to the CFO, which is an interesting choice. Tread Carefully Not yet rated EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteEmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 05 Feb 24
Director of Product, Support Services OpenClosed I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag. Green Means Go Not yet rated AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteAlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 05 Feb 24
Policy Design Manager, Child Safety and Emotional and Psychological Harm OpenClosed Yes, it's AI. I'm as surprised as you. Green Means Go Not yet rated Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropic Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropicSee listing HybridGreen Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropic 03 Feb 24
Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity. Tread Carefully Not yet rated RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosed RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing OnsiteRobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosed 03 Feb 24
Manager, Customer Success Systems OpenClosed Eh, It's Probably Fine Not yet rated SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemote SamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteSamsaraEh, It's Probably FineSuccessLead / ManagerFull-timeUnited States$200k-$250kClosedRemote 28 Jan 24
Vice President, Global Customer Support OpenClosed Job application is through Workday. My condolences. Tread Carefully Not yet rated ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote 20 Jan 24
Internal Support Strategy & Operations, Senior Manager OpenClosed Support seems to report to Sales, which makes me twitch. Eh, It's Probably Fine Not yet rated OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$200k-$250kClosedRemote OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteOktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$200k-$250kClosedRemote 18 Jan 24
Vice President of Customer Service OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$200k-$250kClosed AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$200k-$250kClosedSee listing OnsiteAMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$200k-$250kClosed 15 Jan 24

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