Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are. (The library is free and ungated, always).
Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.
Not yet, anyway — the library grows all the time. Drop one condition and see what shows up.
Type: Summit
Price: Early Bird 2 Day Conference Pass £599 + 20% UK VAT (was £1,199)
Website: iqpc.com
A closed-door summit for Trust
Type: Conference
Venue: One Farrer Hotel, Singapore
Website: cxliveshowasia.com
The new world requires an AI enabled agile, frictionless, humanised, and innovative CX model. The
Type: Conference
Venue: Hotel One Farrer, Singapore
Website: cxliveshowasia.com
AI-powered experiences and Agentic AI — are emerging as the defining forces behind customer experience
Type: Executive MindXchange
Venue: Marriott Harbor Beach Resort and Spa, Fort Lauderdale, FL
Price: 3 for 2 offer until Dec 31st, 2026
Website: customercontactmindxchange.com
Type: Conference
An in-person networking conference from The Forum focused on customer strategy and planning for customer operations professionals.
Hosted by The Forum.
Type: Summit
Venue: Hyatt Regency Toronto
Website: customerexperiencecanada.com
Two-day summit on customer experience in financial services, held at Hyatt Regency Toronto.
Hosted by
Type: Forum
Website: forrester.com
CX Forum West 2027 returns for leaders who want to go beyond mere inspiration and gain traction going forward.
Hosted
Type: Forum
Website: forrester.com
CX Forum EMEA 2027 returns for leaders who want more than inspiration — they want traction.
This event is built for
Type: Forum
Website: forrester.com
CX Forum East 2027 returns for leaders who want more than inspiration — they want traction.
Hosted by Forrester.
Type: Conference
Venue: Caesars Forum, Las Vegas
Website: customermanagementpractice.com
The world’s largest customer contact event and the annual gathering where customer contact leaders
Type: Conference
Venue: Edgbaston Stadium, Birmingham
Website: cxliveshowuk.com
Experience Leaders Live UK captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences.
Type: Conference
Website: cxliveshowuk.com
The Experience Leaders Live Show UK, captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event
Type: Conference
Website: cxliveshowuk.com
The Experience Leaders Live Show UK, captures the ambition, innovation, and next-gen technologies orchestrating amazing customer experiences. The event
Website: customercontactmindxchange.com
A future executive MindXchange event focused on customer experience, tentatively scheduled for an East Coast location.
Hosted by Frost & Sullivan.
Website: customer-experience.live
A two-day event highlighting tools and technologies enabling contact centres in the region.
Hosted by Customer Experience Live.
Website: customer-experience.live
A platform for exploring AI-driven customer engagement solutions in Kuala Lumpur.
Hosted by Customer Experience Live.
Type: Event
Venue: Convene at Brookfield Place, 225 Liberty Street, 2nd Floor, New York City
Website: community.customersuccessmeetup.com
Customer Success is changing.
AI, evolving business
Type: Summit
Website: supportdriven.com
A leadership-focused summit designed for support teams in fast-scaling industries. Hosted in New York, this summit offers strategic
Type: Summit
Price: Eager Beaver tickets $199 (price increases end of August)
Website: events.cmxhub.com
CMX Summit 2027
The community industry's flagship event
Type: Summit
Venue: PARKROYAL COLLECTION Marina Bay, 6 Raffles Blvd
Website: tspasummits.net
TSPA is thrilled to host the 4th APAC Summit again in Singapore.
Type: Exchange
Venue: Hilton Syon Park, London
Website: cxnetwork.com
Celebrating 11 years, the CX Travel & Hospitality Exchange returns to London this September, bringing
Daily List
Subscription: Free
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
If your support team runs on Intercom, you already have
Tech People
At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series
Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
I’m
The Breakdown
Title: The Breakdown
Publisher: Individual (CX Consultancy)
Subscription: Free
Where experience becomes execution.
This isn’t a blog. It’s the operational engine behind the Experience Performance System—built for
Unf*cking Your CX Newsletter
Subscription: Free
Rebel against the usual CX strategies. Win big with 3 Player Tips, 2 frameworks and 1 question each week.
Marginal Support
Support isn't just a job, it's a mindset.
CX Collective Blog
Title: CX Collective Blog
Publisher: Individual (CX Consultantcy)
Subscription: Free
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled
BPO AI Certification
Website: BPO AI Certification (KODIF)
Type: Vendor-Branded Course, Certification
Location: Online
Price: Unknown (Application approval required before course access)
Master the tools that elevate teams, streamline support, and make
The KODIF Blog
Title: The KODIF Blog
Publisher: Business
Subscription: Free
Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
SunshineCX Blog
Title: SunshineCX Blog
Publisher: Individual (CX Consultantcy)
Subscription: Free
CX strategies and support systems that scale with you—bright, bold, and human.
Inside CX
Subscription: Free
The newsletter written BY customer experience professionals, FOR customer experience professionals.
One CX Podcast
Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth.
The CX Files
We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it.
Listen to learn (surprising) secrets about advancing the craft of CX.
Happy to Help
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for
The Strategic CS Labs Newsletter
Subscription: Free
Gain the skills, knowledge, and confidence to succeed in Customer Success & Account Management: 0% theories, 100% actionable insights.
Secure a job in customer success with confidence
Format: Course
Website: Secure a job in customer success with confidence
Type: Course
Location: Online, Self-paced
Price: $119
Learn how to align your experience to a role in customer
Customer Success 101: The Fundamentals Of Customer Success From Start To Finish
Format: Course
Website: Customer Success 101: The Fundamentals Of Customer Success From Start To Finish
Type: Course
Location: Online, Self-paced
Price: $49
Customer Success 101 is a lightning-fast
The Customer Success Project
Title: The Customer Success Project Blog
Publisher: Business
Subscription: Free
Everything you need to know about Customer Success in one place: learn, keep up with trends, and excel in your
Success League Radio
Website | Apple | Spotify | Overcast | Pocket Casts | Castro | Amazon Music | PlayerFM | Goodpods | Castbox | Deezer | Listen Notes | Podcast Addict | Podchaser | Podfriend | Podcast Index | TrueFans | RSS
The Success League is proud to present
The Customer Success Playbook
Website | Apple | Spotify | iHeartRadio | Overcast | Pocket Casts | Castro | Amazon Music | PlayerFM | Goodpods | Castbox | Deezer | Listen Notes | Podcast Addict | TrueFans | Podchaser | Podfriend | Podcast Index | TuneIn | RSS
Welcome to “The Customer Success
Voice of the Customer Nano Bootcamp
Format: Course
Website: One-Month PM - Voice of the Customer Nano Bootcamp
Type: Course (includes Certificate of Completion)
Location: Live lecture & QA with self-paced elements
Price: €360/yr
Remotive
We believe that remote work is the future of work. Remotive is the #1 indie remote job board.
We’ve been doing this for 10 years and
People-First Jobs
Remote, flexible jobs at companies with a people-first culture.
We believe that most job boards have it wrong. Instead of searching for a role, you should
Remote Rocketship
Join a rocketship and work from anywhere. Remote jobs sourced from across the web.
The CX Coach
Subscription: Free
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
Customer Experience
Website: Customer Experience Course, Digital Marketing Institute
Type: Professional Certification
Location: Self-paced, Online
Price: $445 (lump-sum or installments)
With a focus on career-ready
Gain Grow Retain Blog
Title: Gain Grow Retain Blog
Publisher: Community
Subscription: Free
Collection of Customer Success blog topics to help you strengthen your skills.
Gain Grow Retain Community
Platform: Higher Logic
Platform: Web (Higher Logic), Events
Website: Gain Grow Retain
Price: Free
Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations.
Send it over — including your own work and your company's. Tell me if you'd like credit for the find; I like naming the people who notice good things. New additions show up in the changelog as I go.
