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Support Human By a support human, for support humans.
The library CX resources, all in one place 235 resources 21 added recently Suggest a resource

Everything I'd send a CX friend.

Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are. (The library is free and ungated, always).

Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.

Events Trust & Safety Summit 2027
22–24 Mar 2027 · London, UK · In person A closed-door summit for Trust & Safety leaders at online platforms, covering policy, product, operations, engineering and compliance, with an Ecosystem Day on 22 March and main conference days 23-24 March. 22–24 Mar 2027 · London, UK · In person
Events Added 09 Sep 2026
EventsSupportExperience Customer Contact East
11–14 Apr 2027 · Fort Lauderdale, FL · In person An executive MindXchange gathering for customer contact and experience leaders held in Fort Lauderdale, FL. 11–14 Apr 2027 · Fort Lauderdale, FL · In person
EventsSupportExperience Added 04 Sep 2026
EventsSupportExperience Customer Strategy & Planning Connections
26 Apr 2027 · Newcastle upon Tyne, UK · In person An in-person networking conference from The Forum focused on customer strategy and planning for customer operations professionals. 26 Apr 2027 · Newcastle upon Tyne, UK · In person
EventsSupportExperience Added 04 Sep 2026
EventsExperience Customer Experience Strategies Summit
12–13 May 2027 · Toronto, ON · In person Two-day summit on customer experience in financial services, held at Hyatt Regency Toronto. 12–13 May 2027 · Toronto, ON · In person
EventsExperience Added 04 Sep 2026
EventsExperience CX Forum West
24–25 May 2027 · San Francisco, CA · In person Forrester's West Coast customer experience forum for CX, marketing, and digital leaders. 24–25 May 2027 · San Francisco, CA · In person
EventsExperience Added 04 Sep 2026
EventsExperience CX Forum EMEA
7–8 Jun 2027 · Amsterdam, Netherlands · In person Forrester's EMEA customer experience forum for CX, marketing, and digital leaders. 7–8 Jun 2027 · Amsterdam, Netherlands · In person
EventsExperience Added 04 Sep 2026
EventsExperience CX Forum East
14–15 Jun 2027 · New York City, NY · In person Forrester's East Coast customer experience forum for CX, marketing, and digital leaders. 14–15 Jun 2027 · New York City, NY · In person
EventsExperience Added 04 Sep 2026
EventsSupportExperience CCW Las Vegas
14–17 Jun 2027 · Las Vegas, NV · In person The world's largest customer contact event, an annual gathering for customer contact leaders. 14–17 Jun 2027 · Las Vegas, NV · In person
EventsSupportExperience Added 04 Sep 2026
EventsExperienceLeadership Experience Leaders Live Show UK 2027
22–23 Jun 2027 · Birmingham, UK · In person A gathering of executives exploring innovation and next-gen technologies for customer experience. 22–23 Jun 2027 · Birmingham, UK · In person
EventsExperienceLeadership Added 04 Sep 2026
EventsExperience Customer Experience 2027
12–14 Jul 2027 · East Coast Locale · In person A future executive MindXchange event focused on customer experience, tentatively scheduled for an East Coast location. 12–14 Jul 2027 · East Coast Locale · In person
EventsExperience Added 04 Sep 2026
EventsSuccessAI & Automation Moment 2026
6 Oct 2026 · New York, NY, USA · In person A full-day customer success community conference. 6 Oct 2026 · New York, NY, USA · In person
EventsSuccessAI & Automation Added 04 Sep 2026
EventsLeadershipSupportManagement Support Driven Leadership Summit 2026
27–29 Oct 2026 · New York, NY · In person A leadership-focused summit for support teams in fast-scaling industries, offering strategic sessions, case studies, and intimate discussions for directors, team leads, and ops managers. 27–29 Oct 2026 · New York, NY · In person
EventsLeadershipSupportManagement Added 04 Sep 2026
EventsCommunity CMX Summit 2027
29–30 Apr 2027 · 3:00 PM UTC · In person CMX Summit 2027, an event for community professionals hosted by CMX HQ. 29–30 Apr 2027 · 3:00 PM UTC · In person
EventsCommunity Added 04 Sep 2026
EventsTrust & Safety TSPA APAC Summit 2026
10–11 Nov 2026 · Singapore, Singapore · In person TSPA's APAC regional summit for trust and safety professionals. 10–11 Nov 2026 · Singapore, Singapore · In person
EventsTrust & Safety Added 04 Sep 2026
NewslettersSuccessLeadershipOperations Daily List
Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team. Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
NewslettersSuccessLeadershipOperations Added 03 Feb 2026
PodcastsSuccessLeadershipTech Tech People
At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success. At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.
PodcastsSuccessLeadershipTech Added 03 Feb 2026
PodcastsExperienceOperations Unf*cking Your CX Podcast
Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them. Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
PodcastsExperienceOperations Added 03 Feb 2026
PodcastsSupport Marginal Support
Support isn't just a job, it's a mindset. Support isn't just a job, it's a mindset.
PodcastsSupport Added 03 Feb 2026
BlogsExperienceLeadershipOperationsVendor published CX Collective Blog
CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you. CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
BlogsExperienceLeadershipOperationsVendor published Added 03 Feb 2026
LearningAI & AutomationCertificationVendor publishedBPOs BPO AI Certification
Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support. Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
LearningAI & AutomationCertificationVendor publishedBPOs Added 03 Feb 2026
BlogsVendor publishedAI & AutomationExperience The KODIF Blog
Stay ahead of the curve with insights on AI, automation, and customer experience innovation. Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
BlogsVendor publishedAI & AutomationExperience Added 03 Feb 2026
PodcastsExperience My Favourite CX
Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt. Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
PodcastsExperience Added 03 Feb 2026
BlogsExperienceOperations SunshineCX Blog
CX strategies and support systems that scale with you—bright, bold, and human. CX strategies and support systems that scale with you—bright, bold, and human.
BlogsExperienceOperations Added 03 Feb 2026
NewslettersVendor publishedExperience Inside CX
The newsletter written BY customer experience professionals, FOR customer experience professionals. The newsletter written BY customer experience professionals, FOR customer experience professionals.
NewslettersVendor publishedExperience Added 03 Feb 2026
PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn One CX Podcast
Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth. Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth.
PodcastsVendor publishedExperienceLeadershipStartupsRetention, Revenue & Churn Added 03 Feb 2026
PodcastsVendor publishedExperienceLeadership The CX Files
We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX. We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX.
PodcastsVendor publishedExperienceLeadership Added 03 Feb 2026
PodcastsSupportLeadership Happy to Help
Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception! Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
PodcastsSupportLeadership Added 03 Feb 2026
LearningSuccess Secure a job in customer success with confidence
Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job! Learn how to align your experience to a role in customer success, stand out in interviews and LAND the job!
LearningSuccess Added 02 Sep 2024
LearningSuccess Customer Success 101: The Fundamentals Of Customer Success From Start To Finish
Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world. Customer Success 101 is a lightning-fast course to empower you with the knowledge you need to know about Customer Success. Understand Customer Success at a high level while also learning the actionable insights on how it's applied in the real world.
LearningSuccess Added 02 Sep 2024
PodcastsSuccessLeadership Success League Radio
The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies. The Success League is proud to present award-winning podcasts containing customer success book reviews, interviews with game-changing leaders in the field, and constructive advice on how to prepare for and set up customer success technologies.
PodcastsSuccessLeadership Added 02 Sep 2024
PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & ChurnJobs The Customer Success Playbook
Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain.
PodcastsSuccessLeadershipData & InsightsAI & AutomationRetention, Revenue & Churn Added 02 Sep 2024
LearningExperienceSuccess Voice of the Customer Nano Bootcamp
This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction. This intensive one-week online live-streamed bootcamp explores the Voice of the Customer (VoC) methodologies. Participants will learn to gather, analyze, and apply customer feedback to enhance product development and customer satisfaction.
LearningExperienceSuccess Added 02 Sep 2024
Job BoardsTech Remotive
Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies. Find your dream remote job without the hassle. Remotive is where top talents go to easily access active and fully remote job opportunities from vetted tech companies.
Job BoardsTech Added 02 Sep 2024
Job BoardsTech Remote Rocketship
Join a rocketship and work from anywhere. Remote jobs sourced from across the web. Join a rocketship and work from anywhere. Remote jobs sourced from across the web.
Job BoardsTech Added 02 Sep 2024
NewslettersExperienceOperations The CX Coach
Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience! Each week we’ll share a tip on how you can improve operational efficiency, all while providing a stellar service experience!
NewslettersExperienceOperations Added 02 Sep 2024
LearningExperienceData & InsightsCertification Customer Experience
With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience. With a focus on career-ready learning, and delivered through a blend of essential reading, case studies and useful toolkits, this course will quickly make you familiar with the core principles and best practices of Customer Experience.
LearningExperienceData & InsightsCertification Added 20 Jul 2024
Job BoardsSuccessRetention, Revenue & Churn Gain Grow Retain Job Board
Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations. Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
Job BoardsSuccessRetention, Revenue & Churn Added 04 Jul 2024
Communities The Community Roundtable Network
The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations. The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations.
Communities Added 04 Jul 2024
LearningData & Insights Quick Learn: Storytelling with Metrics
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.) Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
LearningData & Insights Added 04 Jul 2024
Learning Quick Learn: Picking your Platform
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.) In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
Learning Added 04 Jul 2024

What's new

All changelogs →
03 Feb 2026 Changelog 02.03.26 A shorter update for you, but I was so excited to be back to updating the site that I wanted to send it out as soon as possible. Today's issue brings you 15 new resources in blogs, learning, newsletters, and podcasts, and 2 removed resources from blogs and learning. 07 Apr 2025 Changelog 04.07.25 Oh, hi! It's been over a year since I last sent the changelog. Oops. Today's issue brings you 51 new resources in blogs, communities, job boards, learning, newsletters, and podcasts. 01 Apr 2024 Changelog 04.01.24 Welcome to the inaugural issue of the Support Human Resources Changelog! This newsletter will serve as your update on what new resources have been added to the site since the last Changelog.

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