Mid-level
Roles requiring 3 to 5 years of CX experience.
90 entries
Also in discipline:
Community 12
Experience 41
Knowledge & Education 17
Other 27
Success 102
Support 162
Technical & Engineering 62
Trust & Safety 33
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Also in role level:
Early Career 67
Entry-level 11
Executive 17
Head of / Director 81
Lead / Manager 110
Senior 70
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Also in salary:
"Competitive" comp not given 70
$0k-$50k 22
$100k-$150k 86
$150k-$200k 62
$200k-$250k 27
$250k-$300k 7
$300k+ 6
$50k-$100k 71
I DON'T EVEN THINK THEY KNOW 4
No comp given 90
All axes →
Also in location:
Africa 4
Alabama 2
Alberta 3
Argentina 1
Arizona 13
Arkansas 2
Australia 5
Brazil 1
British Columbia 6
California 83
Canada 37
Chile 1
Colombia 1
Colorado 34
Connecticut 4
Costa Rica 1
Delaware 1
Ecuador 1
Egypt 1
Europe 9
Florida 24
France 1
Georgia 9
Germany 1
Idaho 2
Illinois 21
India 1
Indiana 5
Iowa 3
Ireland 8
IT IS A MYSTERY 13
Kansas 2
Kentucky 2
Lithuania 1
Louisiana 2
Maine 5
Maryland 7
Massachusetts 18
Mexico 8
Michigan 7
Middle East 3
Minnesota 3
Mississippi 3
Missouri 6
Montana 1
Nebraska 1
Nevada 3
New Hampshire 1
New Jersey 6
New Mexico 1
New York 68
North Carolina 12
North Dakota 1
Ohio 7
Oklahoma 3
Ontario 13
Oregon 10
Pennsylvania 8
Philippines 2
Poland 1
Portugal 1
Quebec 1
Rhode Island 2
Saskatchewan 1
South America 4
South Carolina 2
Sweden 1
Tennessee 6
Texas 34
United Kingdom 28
United States 356
US Central time zones 4
US Eastern time zones 9
US Western time zones 4
Utah 9
Virginia 11
Washington 18
Wisconsin 4
Worldwide 7
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Also in collection:
AI & Automation 18
BPOs 2
Certification 13
Community 1
Culture 10
Data & Insights 12
Education 9
Experience 88
Jobs 4
Knowledge & Writing 30
Leadership 34
Management 10
Operations 17
Quality 4
Retention, Revenue & Churn 14
Startups 3
Success 29
Support 70
Tech 20
Tools 2
Trust & Safety 1
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Filter these entries
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Nothing matches
Nothing matches all of that.
Not under this tag, anyway. Drop one condition and see what's filed here.
Jobs
Technical Support Engineer
OpenClosed
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosed
ForterTread CarefullyTechnical & EngineeringMid-levelFull-timeHybridUnited KingdomNo comp givenClosedSee listing
11 Mar 24
Customer Success Training Specialist
OpenClosed
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100k
GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing
11 Mar 24
Customer Onboarding Specialist
OpenClosed
OY WITH THE POODLES ALREADY.
GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemote
GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing
11 Mar 24
Customer Success Manager
OpenClosed
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemote
SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing
11 Mar 24
Enterprise Customer Success Manager
OpenClosed
For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.
monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosed
monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing
10 Mar 24
HPC Support Engineer - Enterprise
OpenClosed
Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.
LambdaGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemote
LambdaGreen Means GoTechnical & EngineeringMid-levelFull-timeUnited States$100k-$150kClosedRemoteSee listing
03 Mar 24
Support Operations Manager
OpenClosed
I'm extremely confused. Maybe they posted the wrong job description under this job title?
OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed
OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing
29 Feb 24
Customer Success Specialist
OpenClosed
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Eh, It's Probably FineSuccessEarly CareerMid-levelFull-timeCaliforniaUnited States$50k-$100kClosedRemoteScribe
Eh, It's Probably FineSuccessEarly CareerMid-levelFull-timeCaliforniaUnited States$50k-$100kClosedRemoteScribeSee listing
29 Feb 24
Customer Success and Solutions Engineer
OpenClosed
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosed
ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosedSee listing
18 Feb 24
Support and Solutions Specialist
OpenClosed
Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemote
Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing
14 Feb 24
Customer Success Manager
OpenClosed
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Level AccessBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
Level AccessBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
14 Feb 24
Training & Document Specialist
OpenClosed
This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.
BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$50k-$100kClosedRemote
BonterraGreen Means GoKnowledge & EducationMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing
14 Feb 24
Customer Success Manager
OpenClosed
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosed
Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedSee listing
13 Feb 24
Senior Customer Service Representative
OpenClosed
AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
05 Feb 24
Trust & Safety Data Analyst
OpenClosed
Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.
Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & Safety
Match GroupEh, It's Probably FineMid-levelFull-timeHybridCaliforniaNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing
03 Feb 24
Enterprise Customer Success Manager
OpenClosed
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed
CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing
03 Feb 24
Trust and Safety Analyst
OpenClosed
Yes, it's AI. I'm as surprised as you.
Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropic
Green Means GoMid-levelFull-timeHybridCaliforniaNew YorkUnited States$150k-$200kClosedTrust & SafetyAnthropicSee listing
03 Feb 24
Privacy Operations Specialist
OpenClosed
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic
Eh, It's Probably FineOtherMid-levelFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing
03 Feb 24
Customer Success Specialist
OpenClosed
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemote
QS Quacquarelli SymondsBINGOSuccessMid-levelFull-timeNo comp givenClosedRemoteSee listing
03 Feb 24
Customer Success Manager
OpenClosed
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosed
MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing
03 Feb 24
Threat Investigator, Child Safety
OpenClosed
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMeta
Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing
01 Feb 24
Technical Support Engineer
OpenClosed
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
PrismaticEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemote
PrismaticEh, It's Probably FineTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing
28 Jan 24
Quality Assurance CX Specialist
OpenClosed
Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.
Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosed
Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing
28 Jan 24
Customer Success Manager
OpenClosed
VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemote
VelocityEHSBINGOSuccessMid-levelFull-timeUnited StatesCanada"Competitive" comp not givenClosedRemoteSee listing
28 Jan 24
Customer Success Manager, Public Sector
OpenClosed
Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.
TadawebBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
TadawebBINGOSuccessMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
28 Jan 24
Customer Experience Manager
OpenClosed
This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."
Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemote
Momentus TechnologiesTread CarefullyExperienceMid-levelFull-timeUnited StatesCanadaSouth AmericaNo comp givenClosedRemoteSee listing
28 Jan 24
Customer Success & Transformation Manager
OpenClosed
Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute
AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemote
AiDashSeriously, Maybe Don'tSuccessMid-levelFull-timeUnited StatesUnited KingdomNo comp givenClosedRemoteSee listing
28 Jan 24
Senior Customer Success Manager
OpenClosed
OH WOW, WHERE TO START.
Seriously, Maybe Don'tSuccessMid-levelFull-timeUS Eastern time zonesUnited StatesEurope$50k-$100kClosedRemoteElevenLabs
Seriously, Maybe Don'tSuccessMid-levelFull-timeUS Eastern time zonesUnited StatesEurope$50k-$100kClosedRemoteElevenLabsSee listing
28 Jan 24
Client Support Associate
OpenClosed
This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.
NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemote
NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing
19 Jan 24
Customer Solutions Consultant
OpenClosed
So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes?
SpiffBINGOSuccessMid-levelFull-timeUnited States$50k-$100kClosedRemote
SpiffBINGOSuccessMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing
19 Jan 24
Customer Success Manager
OpenClosed
Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?
QuoraTread CarefullySuccessMid-levelFull-timeIrelandNo comp givenClosedRemote
QuoraTread CarefullySuccessMid-levelFull-timeIrelandNo comp givenClosedRemoteSee listing
18 Jan 24
Pricing Actuary
OpenClosed
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
hyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosed
hyperexponentialEh, It's Probably FineOtherMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing
18 Jan 24
Customer Support Analyst
OpenClosed
This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.
Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosed
Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosedSee listing
18 Jan 24
Enterprise Customer Success Manager
OpenClosed
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
hyperexponentialEh, It's Probably FineSuccessMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosed
hyperexponentialEh, It's Probably FineSuccessMid-levelFull-timeHybridUnited Kingdom"Competitive" comp not givenClosedSee listing
18 Jan 24
Business Systems Analyst, Support Operations
OpenClosed
CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosed
CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosedSee listing
18 Jan 24
Integration Support Engineering Specialist
OpenClosed
$53k for a non-entry level, very technical role is laughable. The duties of the role and the title are also misaligned. And yes, again with the “not typical for offers to be made at or near the top of the [salary] range.”
MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemote
MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing
15 Jan 24
Multiple Positions
OpenClosed
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote
ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing
15 Jan 24
Customer Advocate, Social Media
OpenClosed
I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.
MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
15 Jan 24
Product Support Specialist
OpenClosed
Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN
MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote
MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing
15 Jan 24
Enterprise Customer Success Manager
OpenClosed
VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemote
VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing
15 Jan 24
Eh, It's Probably Fine
Green Means Go
BINGO
Seriously, Maybe Don't