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Support

Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.

162 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
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Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Product Support Manager OpenClosed Tread Carefully Not yet rated ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemote ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemoteSee listing RemoteShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemote 15 Jan 24
Senior Manager, Enterprise Support OpenClosed Eh, It's Probably Fine Not yet rated MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteMotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote 15 Jan 24
Senior VP of Support OpenClosed This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role. Tread Carefully Not yet rated MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteMeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote 15 Jan 24
Director of Escalations (Support) OpenClosed Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteCisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 15 Jan 24
Product Support Specialist OpenClosed Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me. Tread Carefully Not yet rated ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemote ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemoteSee listing RemoteShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemote 15 Jan 24
Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine. Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote 15 Jan 24
Chat Support Associate OpenClosed Tread Carefully Not yet rated VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?Remote VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?RemoteSee listing RemoteVetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?Remote 15 Jan 24
Vice President of Customer Service OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing OnsiteAMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed 15 Jan 24
Payroll Support Specialist OpenClosed Eh, It's Probably Fine Not yet rated CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemote CheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemoteSee listing RemoteCheckEh, It's Probably FineSupportEarly CareerCaliforniaUnited States$50k-$100kClosedRemote 15 Jan 24
Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me. Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing RemoteCisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote 15 Jan 24
Manager, Customer Support OpenClosed I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term. BINGO Not yet rated VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteVeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote 15 Jan 24
Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN Seriously, Maybe Don't Not yet rated MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing RemoteMutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote 15 Jan 24

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