Support
Roles that involve reactively helping customers understand how to use a product and helping customers with technical issues. Support is usually provided via email, phone, chat, and/or social media.
162 entries
Also in discipline:
Community 12
Experience 41
Knowledge & Education 17
Other 27
Success 102
Technical & Engineering 62
Trust & Safety 33
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Early Career 67
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Head of / Director 81
Lead / Manager 110
Mid-level 90
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Also in salary:
"Competitive" comp not given 70
$0k-$50k 22
$100k-$150k 86
$150k-$200k 62
$200k-$250k 27
$250k-$300k 7
$300k+ 6
$50k-$100k 71
I DON'T EVEN THINK THEY KNOW 4
No comp given 90
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Success 29
Support 70
Tech 20
Tools 2
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Filter these entries
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Nothing matches
Nothing matches all of that.
Not under this tag, anyway. Drop one condition and see what's filed here.
Jobs
Support and Solutions Specialist
OpenClosed
Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemote
Legacy.comBINGOSupportMid-levelFull-timeArizonaColoradoIndianaKentuckyLouisianaMaineNorth CarolinaNew YorkPennsylvaniaTexasUtahVirginiaWisconsinClosed$0k-$50kRemoteSee listing
14 Feb 24
Director of Customer Service (Support)
OpenClosed
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."
Legacy.comBINGOSupportHead of / DirectorFull-timeIllinoisUnited StatesNo comp givenClosed
Legacy.comBINGOSupportHead of / DirectorFull-timeIllinoisUnited StatesNo comp givenClosedSee listing
14 Feb 24
Director of Customer Support
OpenClosed
Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.
Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemote
Piper MaddoxTread CarefullySupportHead of / DirectorFull-timeMassachusettsUnited StatesNo comp givenClosedRemoteSee listing
14 Feb 24
Senior Manager of Customer Support
OpenClosed
Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).
AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemote
AllTrailsEh, It's Probably FineSupportLead / ManagerCaliforniaUnited States$100k-$150kClosedRemoteSee listing
14 Feb 24
Director – Product Support
OpenClosed
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$150k-$200kClosedRemote
Veeva SystemsEh, It's Probably FineSupportHead of / DirectorFull-timeOhioUnited StatesUS Eastern time zonesUS Central time zonesTravel Required$150k-$200kClosedRemoteSee listing
14 Feb 24
Director of Support & Intelligence
OpenClosed
My new tagline is going to be - Bad Job Bingo: I read shitty Careers pages you don't have to.
CertificialSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemote
CertificialSeriously, Maybe Don'tSupportHead of / DirectorFull-timeIT IS A MYSTERYI DON'T EVEN THINK THEY KNOWClosedRemoteSee listing
14 Feb 24
Customer Service Representative
OpenClosed
This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.
That's Great NewsBINGOSupportEntry-levelFull-timeConnecticutUnited StatesNo comp givenClosedRemote
That's Great NewsBINGOSupportEntry-levelFull-timeConnecticutUnited StatesNo comp givenClosedRemoteSee listing
14 Feb 24
Customer Support Lead
OpenClosed
There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.
PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemote
PulleyBINGOSupportLead / ManagerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing
14 Feb 24
Support Associate
OpenClosed
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.
PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemote
PulleyBINGOSupportEarly CareerFull-timeUnited StatesCanadaNo comp givenClosedRemoteSee listing
14 Feb 24
Customer Service Representative Supervisor
OpenClosed
Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.
Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemote
Acentra HealthBINGOSupportLead / ManagerFull-timeUnited StatesClosed$0k-$50kRemoteSee listing
14 Feb 24
Application Support Specialist
OpenClosed
See the Director, Customer Support listing for more on why this position also hit BINGO.
Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosed
Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing
14 Feb 24
Customer Care Manager
OpenClosed
This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.
Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemote
Sundays for DogsEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing
14 Feb 24
Director, Customer Support
OpenClosed
Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.
Scout MotorsBINGOSupportHead of / DirectorFull-timeHybridSouth CarolinaMichiganCaliforniaVirginiaUnited States$150k-$200kClosed
Scout MotorsBINGOSupportHead of / DirectorFull-timeHybridSouth CarolinaMichiganCaliforniaVirginiaUnited States$150k-$200kClosedSee listing
14 Feb 24
Patient Service Representative
OpenClosed
I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."
Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemote
Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing
05 Feb 24
Customer Service Director
OpenClosed
I'm putting this in Tread Carefully because although the product legitimately sounds cool, there's a certain old-school vibe I get from this job listing that makes me think they're looking for a clean-shaven, middle-aged white dude with an MBA from a midwestern school and a Chinos fetish.
Forge NanoTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemote
Forge NanoTread CarefullySupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing
05 Feb 24
Head of Customer Operations
OpenClosed
Role reports to the CFO, which is an interesting choice.
EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote
EmpowerTread CarefullySupportHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing
05 Feb 24
Director of Product, Support Services
OpenClosed
I'm tentatively putting this in Green Means Go only because they state that they don't negotiate salaries. In the context of their Careers page and the job description, it doesn't seem like a flag.
AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote
AlmaGreen Means GoSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing
05 Feb 24
Senior Customer Service Representative
OpenClosed
AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
AirwallexBINGOSupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
05 Feb 24
Customer Support Analyst
OpenClosed
AirwallexTread CarefullySupportEarly CareerFull-timeHybridAustralia"Competitive" comp not givenClosed
AirwallexTread CarefullySupportEarly CareerFull-timeHybridAustralia"Competitive" comp not givenClosedSee listing
05 Feb 24
Senior Support Specialist, Payroll
OpenClosed
10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.
Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemote
Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing
05 Feb 24
Director, Digital Customer Service and Support Analyst
OpenClosed
GartnerEh, It's Probably FineSupportHead of / DirectorFull-timeHybrid$100k-$150kClosedRemote
GartnerEh, It's Probably FineSupportHead of / DirectorFull-timeHybrid$100k-$150kClosedRemoteSee listing
03 Feb 24
Product Support Manager, Payments
OpenClosed
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosed
RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing
03 Feb 24
Vice President, Global Incident Management & Escalations
OpenClosed
Very wide salary range, but high enough that I don't think it really matters.
MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+
MongoDBEh, It's Probably FineSupportExecutiveFull-timeHybridNew YorkCaliforniaUnited StatesOntarioCanadaIrelandClosed$300k+See listing
03 Feb 24
Product Support Specialist
OpenClosed
Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?
Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropic
Green Means GoSupportEarly CareerFull-timeHybridCaliforniaUnited States$100k-$150kClosedAnthropicSee listing
02 Feb 24
Customer Support Manager
OpenClosed
They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.
ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemote
ParentSquareTread CarefullySupportLead / ManagerFull-timeCaliforniaUnited States$50k-$100kClosedRemoteSee listing
28 Jan 24
Manager of Customer Support
OpenClosed
The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.
OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote
OnitTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
28 Jan 24
Senior Manager, Premium Support
OpenClosed
GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemote
GitHubTread CarefullySupportLead / ManagerFull-timeAustraliaNo comp givenClosedRemoteSee listing
28 Jan 24
Vice President, Global Customer Support
OpenClosed
Job application is through Workday. My condolences.
ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemote
ServiceTitanTread CarefullySupportExecutiveFull-timeUnited States$150k-$200kClosedRemoteSee listing
20 Jan 24
Customer Support Operations Manager
OpenClosed
EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote
EmpowerTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
20 Jan 24
Director of Customer Support
OpenClosed
"We share your values: a dedication to Texans" is an...unexpectedly short list of values.
SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemote
SpindlemediaTread CarefullySupportHead of / DirectorFull-timeTexasUnited States$100k-$150kClosedRemoteSee listing
20 Jan 24
Principal Customer Service Advisor - OPIS
OpenClosed
This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."
Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemote
Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing
20 Jan 24
Customer Support Specialist
OpenClosed
TopstepTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemote
TopstepTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
20 Jan 24
Customer Support Operations Analyst
OpenClosed
EmpowerTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemote
EmpowerTread CarefullySupportEarly CareerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
20 Jan 24
VP Partner Support
OpenClosed
NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemote
NuveiTread CarefullySupportExecutiveFull-timeArizonaUnited StatesNo comp givenClosedRemoteSee listing
19 Jan 24
Customer Support Advocate
OpenClosed
Job application is through Workday. My condolences.
ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemote
ServiceTitanTread CarefullySupportEarly CareerFull-timeUtahUnited StatesNo comp givenClosedRemoteSee listing
19 Jan 24
Client Support Associate
OpenClosed
This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.
NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemote
NuveiBINGOSupportMid-levelFull-timeUnited StatesNo comp givenClosedRemoteSee listing
19 Jan 24
Head of Customer Support
OpenClosed
I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.
1v1MeSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$50k-$100kClosedRemote
1v1MeSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$50k-$100kClosedRemoteSee listing
19 Jan 24
Internal Support Strategy & Operations, Senior Manager
OpenClosed
Support seems to report to Sales, which makes me twitch.
OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote
OktaEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing
18 Jan 24
Manager, Product Support
OpenClosed
I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."
PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemote
PetDeskTread CarefullySupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing
18 Jan 24
Customer Support Analyst
OpenClosed
This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.
Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosed
Linus HealthBINGOSupportMid-levelFull-timeUS Eastern time zonesUS Central time zonesUnited StatesCanada$50k-$100kClosedSee listing
18 Jan 24
Business Systems Analyst, Support Operations
OpenClosed
CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosed
CheckrEh, It's Probably FineSupportMid-levelFull-timeHybridColoradoUnited States$100k-$150kClosedSee listing
18 Jan 24
Customer Support Representative
OpenClosed
1v1MeSeriously, Maybe Don'tSupportEntry-levelFull-timeUnited StatesClosed$0k-$50kRemote
1v1MeSeriously, Maybe Don'tSupportEntry-levelFull-timeUnited StatesClosed$0k-$50kRemoteSee listing
18 Jan 24
Cable Support Specialist
OpenClosed
I'll take "What job description was written by AI?" for $400, Alex.
AppDirectBINGOSupportEarly CareerFull-timeHybridIllinoisUnited StatesNo comp givenClosed
AppDirectBINGOSupportEarly CareerFull-timeHybridIllinoisUnited StatesNo comp givenClosedSee listing
17 Jan 24
Customer Support Lead
OpenClosed
This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.
Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote
Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing
16 Jan 24
Senior Manager, Product Support
OpenClosed
ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote
ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing
15 Jan 24
Director of Product Support
OpenClosed
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote
TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing
15 Jan 24
Head of Product Support
OpenClosed
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote
WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing
15 Jan 24
Customer Service Team Leader
OpenClosed
This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything.
Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemote
Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing
15 Jan 24
Multiple Positions
OpenClosed
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote
ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing
15 Jan 24
Customer Advocate, Social Media
OpenClosed
I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title.
MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote
MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing
15 Jan 24
BINGO
Eh, It's Probably Fine
Seriously, Maybe Don't
Green Means Go