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Zendesk
+9

Jun 12, 2026
•
6 min read
Zendesk made a big mistake, Meta was hoisted by its own petard, and Elon is a trillionaire.

Zendesk
+18

Mar 13, 2026
•
15 min read
Zendesk's buying, Intercom's raising, Meta's cutting, Bluesky's growing, and Digg is dying. It's fine. Everything's fine.

Zendesk
+12

Jan 14, 2024
•
26 min read
Enter the Support Human Roundup. I’ll be playing with format, content, and timing of the Roundup in the coming weeks to see what works, but this newsletter will almost certainly be much more longform than We Support NYC’s newsletter and include considerably more snark and commentary.
