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A Practical Approach to AI Transparency Whenever I start consulting for a new company, invariably one of their first questions is, “How can we implement AI to benefit our team and our customers?” My answer to that question is always (with much understanding and humor), “Very carefully.” 2025 Why Great Customer Service Isn't Just Important, It's a Necessity If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look. 2024 A New Paradigm: Rethinking 'The Customer Is Always Right' We believe it's time to shift the customer service paradigm again: from "The customer is always right" to "The customer always deserves to be helped." 2024 Internal vs External Knowledge Bases (And Why You Need Both) 2024 How ChatGPT handles common customer support scenarios 2024 8 Soft Skills Proven to Improve Customer Service 2024 How to measure your support team's capacity (and manage it well) 2024 How to Set Customer Service Goals for Success 2024 Expert tips and tools to keep your Customer Support team updated 2024 The Top 25 Knowledge Base Software Solutions for 2024 2024 46 ChatGPT prompts to help you write better Customer Support documentation 2024 Training Remote Customer Support Agents 2024 How to Structure a Help Center for a Better Customer Experience 2024 101 Best Live Chat Response Examples for Customer Service 2024 Benefits of AI in Customer Service: 4 Ways AI Can Help 2024

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