News
14 entries
Green Means Go: 0
Eh, It's Probably Fine: 0
Tread Carefully: 0
BINGO: 0
Seriously, Maybe Don't: 0
Also in discipline:
Community 12
Experience 41
Knowledge & Education 17
Other 27
Success 102
Support 162
Technical & Engineering 62
Trust & Safety 33
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Also in role level:
Early Career 67
Entry-level 11
Executive 17
Head of / Director 81
Lead / Manager 110
Mid-level 90
Senior 70
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Also in salary:
"Competitive" comp not given 70
$0k-$50k 15
$100k-$150k 81
$150k-$200k 63
$200k-$250k 29
$250k-$300k 21
$300k+ 10
$50k-$100k 62
I DON'T EVEN THINK THEY KNOW 4
No comp given 90
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Also in location:
Africa 4
Alabama 2
Alberta 3
Argentina 1
Arizona 13
Arkansas 2
Australia 5
Brazil 1
British Columbia 6
California 83
Canada 37
Chile 1
Colombia 1
Colorado 34
Connecticut 4
Costa Rica 1
Delaware 1
Ecuador 1
Egypt 1
Europe 9
Florida 24
France 1
Georgia 9
Germany 1
Idaho 2
Illinois 21
India 1
Indiana 5
Iowa 3
Ireland 8
IT IS A MYSTERY 13
Kansas 2
Kentucky 2
Lithuania 1
Louisiana 2
Maine 5
Maryland 7
Massachusetts 18
Mexico 8
Michigan 7
Middle East 3
Minnesota 3
Mississippi 3
Missouri 6
Montana 1
Nebraska 1
Nevada 3
New Hampshire 1
New Jersey 6
New Mexico 1
New York 68
North Carolina 12
North Dakota 1
Ohio 7
Oklahoma 3
Ontario 13
Oregon 10
Pennsylvania 8
Philippines 2
Poland 1
Portugal 1
Quebec 1
Rhode Island 2
Saskatchewan 1
South America 4
South Carolina 2
Sweden 1
Tennessee 6
Texas 34
United Kingdom 28
United States 357
US Central time zones 4
US Eastern time zones 9
US Western time zones 4
Utah 9
Virginia 11
Washington 18
Wisconsin 4
Worldwide 7
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Also in collection:
AI & Automation 17
BPOs 1
Certification 13
Community 1
Culture 10
Data & Insights 11
Education 7
Experience 85
Jobs 5
Knowledge & Writing 29
Leadership 35
Management 10
Operations 14
Quality 3
Retention, Revenue & Churn 14
Startups 3
Success 27
Support 67
Tech 19
Tools 2
Trust & Safety 1
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Issues
057
10
Jul
The
Roundup Salesforce is acquiring Fin, a move that isn't so much a bet as it is a ploy 053 12 Jun The
Roundup Zendesk made a big mistake, Meta was hoisted by its own petard, and Elon is a trillionaire 051 05 Jun Deep Dive beehiiv’s Tyler Denk Reminds Us That Tech Is Just Assholes All the Way Down Water is wet! News at 11. 046 03 Apr The
Roundup Maybe it's all just an elaborate April Fool's joke? 042 13 Mar The
Roundup Zendesk's buying, Intercom's raising, Meta's cutting, Bluesky's growing, and Digg is dying. It's fine. Everything's fine 037 26 Feb The
Roundup Cry havoc and all that 034 13 Feb The
Roundup Half-assed is better than no-assed? Also: companies are in AI wonderland 024 04 Oct Deep Dive The Hollow Man Thanks to Matt Mullenweg, this is the way WordPress ends: not with a bang but a whimper. 014 11 Aug The
Roundup We Need to Talk About the Elephant Because we need to talk about the elephant. And I don't mean the elephant in the room – I mean the elephant at the door, guarding the room. 012Issue has a podcast episode — drives /podcast/ and the archive chip (20 §1) 23 Jul Deep Dive You Can Do Business With Hitler What’s striking is what they’re declaring out loud, and how it’s like a long-arriving, barely-decayed message from the past: You can do business with Trump. 011 01 Jul The
Roundup The Music vs. The Machines These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life. 005 26 Feb Matt Mullenweg Teaches a Masterclass on Why We Have Trust & Safety Teams Last week, Matt Mullenweg made a series of unfortunate and baffling decisions, including some of the most egregious lapses in judgment from a Tech CEO I’ve witnessed on Al Gore’s internet. 003 05 Feb The
Roundup Danger, Will Robinson, Danger! CX's metaphorical Robot is sounding the alarm. Also, some good news and lots more Bad Job Bingo. 001 14 Jan The
Roundup Bad Job
Bingo Dogs and Cats, Living Together Enter the Support Human Roundup. I’ll be playing with format, content, and timing of the Roundup in the coming weeks to see what works, but this newsletter will almost certainly be much more longform than We Support NYC’s newsletter and include considerably more snark and commentary.
Roundup Salesforce is acquiring Fin, a move that isn't so much a bet as it is a ploy 053 12 Jun The
Roundup Zendesk made a big mistake, Meta was hoisted by its own petard, and Elon is a trillionaire 051 05 Jun Deep Dive beehiiv’s Tyler Denk Reminds Us That Tech Is Just Assholes All the Way Down Water is wet! News at 11. 046 03 Apr The
Roundup Maybe it's all just an elaborate April Fool's joke? 042 13 Mar The
Roundup Zendesk's buying, Intercom's raising, Meta's cutting, Bluesky's growing, and Digg is dying. It's fine. Everything's fine 037 26 Feb The
Roundup Cry havoc and all that 034 13 Feb The
Roundup Half-assed is better than no-assed? Also: companies are in AI wonderland 024 04 Oct Deep Dive The Hollow Man Thanks to Matt Mullenweg, this is the way WordPress ends: not with a bang but a whimper. 014 11 Aug The
Roundup We Need to Talk About the Elephant Because we need to talk about the elephant. And I don't mean the elephant in the room – I mean the elephant at the door, guarding the room. 012Issue has a podcast episode — drives /podcast/ and the archive chip (20 §1) 23 Jul Deep Dive You Can Do Business With Hitler What’s striking is what they’re declaring out loud, and how it’s like a long-arriving, barely-decayed message from the past: You can do business with Trump. 011 01 Jul The
Roundup The Music vs. The Machines These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life. 005 26 Feb Matt Mullenweg Teaches a Masterclass on Why We Have Trust & Safety Teams Last week, Matt Mullenweg made a series of unfortunate and baffling decisions, including some of the most egregious lapses in judgment from a Tech CEO I’ve witnessed on Al Gore’s internet. 003 05 Feb The
Roundup Danger, Will Robinson, Danger! CX's metaphorical Robot is sounding the alarm. Also, some good news and lots more Bad Job Bingo. 001 14 Jan The
Roundup Bad Job
Bingo Dogs and Cats, Living Together Enter the Support Human Roundup. I’ll be playing with format, content, and timing of the Roundup in the coming weeks to see what works, but this newsletter will almost certainly be much more longform than We Support NYC’s newsletter and include considerably more snark and commentary.