Skip to content
Support Human By a support human, for support humans.
The job board Home of Bad Job Bingo-rated jobs 29 open Send me a job to rate
The library CX resources, all in one place 245 resources 21 added recently Suggest a resource
Portfolio CX writing 22 pieces 8 publications Available for the right thing
The newsletter The Roundup, Bad Job Bingo and Deep Dives 58 issues Read a few before you subscribe

Full-time

Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.

434 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Customer Support Lead OpenClosed This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes. Eh, It's Probably Fine Not yet rated Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote Nova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteNova CreditEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 16 Jan 24
Senior Manager, Product Support OpenClosed Eh, It's Probably Fine Not yet rated ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote ShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteShippoEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote 15 Jan 24
Director of Product Support OpenClosed As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs. Eh, It's Probably Fine Not yet rated TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote TeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing RemoteTeachableEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote 15 Jan 24
Head of Product Support OpenClosed This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that. Eh, It's Probably Fine Not yet rated WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote WingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteSee listing RemoteWingspanEh, It's Probably FineSupportHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemote 15 Jan 24
Support Customer Experience Product Manager OpenClosed Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosed Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing OnsiteCisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosed 15 Jan 24
Senior Manager, BI Customer Experience OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed 15 Jan 24
Customer Service Team Leader OpenClosed This job is on Otta but isn’t listed on the company's website. But considering the Careers page is super bare-bones, that doesn’t necessarily mean anything. BINGO Not yet rated Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemote Trust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemoteSee listing RemoteTrust WalletBINGOSupportLead / ManagerFull-timeUnited StatesCanadaUnited KingdomEurope"Competitive" comp not givenClosedRemote 15 Jan 24
Integration Support Engineering Specialist OpenClosed $53k for a non-entry level, very technical role is laughable. The duties of the role and the title are also misaligned. And yes, again with the “not typical for offers to be made at or near the top of the [salary] range.” BINGO Not yet rated MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemote MeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteMeridianlinkBINGOTechnical & EngineeringMid-levelFull-timeUnited States$50k-$100kClosedRemote 15 Jan 24
Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry. BINGO Not yet rated ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing OnsiteRemoteID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote 15 Jan 24
Customer Advocate, Social Media OpenClosed I would expect a position that mentions owning the customer experience so often, that interfaces regularly with senior leadership, and that requires at least 4-5 years experience to have a more senior title. Tread Carefully Not yet rated MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote MoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteMoneyLionTread CarefullySupportMid-levelFull-timeUnited States"Competitive" comp not givenClosedRemote 15 Jan 24
Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC. Tread Carefully Not yet rated MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing OnsiteMoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed 15 Jan 24
Product Support Manager OpenClosed Tread Carefully Not yet rated ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemote ShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemoteSee listing RemoteShippoTread CarefullySupportLead / ManagerFull-timeMexicoNo comp givenClosedRemote 15 Jan 24
Head of KYC OpenClosed Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosed MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosedSee listing MercuryEh, It's Probably FineOtherHead of / DirectorFull-timeUnited StatesCanada$250k-$300kClosed 15 Jan 24
Senior Manager, Enterprise Support OpenClosed Eh, It's Probably Fine Not yet rated MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote MotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteMotiveEh, It's Probably FineSupportLead / ManagerFull-timeUnited States$150k-$200kClosedRemote 15 Jan 24
Vice President of Customer Experience OpenClosed Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support. Tread Carefully Not yet rated KustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemote KustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteKustomerTread CarefullyExperienceExecutiveFull-timeNew YorkUnited States"Competitive" comp not givenClosedRemote 15 Jan 24
Senior VP of Support OpenClosed This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role. Tread Carefully Not yet rated MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote MeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteMeridianlinkTread CarefullySupportExecutiveFull-timeUnited States$200k-$250kClosedRemote 15 Jan 24
Director of Escalations (Support) OpenClosed Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote Cisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemoteSee listing RemoteCisco MerakiEh, It's Probably FineSupportHead of / DirectorFull-timeUnited States$200k-$250kClosedRemote 15 Jan 24
Product Support Specialist OpenClosed Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me. Tread Carefully Not yet rated ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemote ShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemoteSee listing RemoteShippoTread CarefullySupportEarly CareerFull-timeMexicoNo comp givenClosedRemote 15 Jan 24
Support Team Lead OpenClosed The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine. Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote MercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemoteSee listing RemoteMercuryEh, It's Probably FineSupportLead / ManagerFull-timeCaliforniaNew YorkOregonUnited States$100k-$150kClosedRemote 15 Jan 24
Chat Support Associate OpenClosed Tread Carefully Not yet rated VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?Remote VetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?RemoteSee listing RemoteVetcoveTread CarefullySupportEntry-levelFull-timeUnited States"Competitive" comp not givenClosedGhost Job?Remote 15 Jan 24
Vice President of Customer Service OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing OnsiteAMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed 15 Jan 24
Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me. Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing RemoteCisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote 15 Jan 24
Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role. BINGO Not yet rated VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemote VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteVeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemote 15 Jan 24
Manager, Customer Support OpenClosed I will be forever outraged / amused by companies that say their comp is competitive, don’t provide said comp, and then have the audacity to say they’re looking for someone who wants to hold a role for the long-term. BINGO Not yet rated VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote VeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteVeroBINGOSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote 15 Jan 24
Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed 15 Jan 24
Director, Technical Support OpenClosed Points in favor: up-front about the challenges facing the team. Points against: C-Suite is all men. No mention of benefits or comp, asks for salary expectations in application. Tread Carefully Not yet rated Duetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemote Duetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemoteSee listing RemoteDuetto ResearchTread CarefullyTechnical & EngineeringHead of / DirectorFull-timeUS Eastern time zonesUnited StatesNo comp givenClosedRemote 15 Jan 24
Technical Support Engineer OpenClosed This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low? Tread Carefully Not yet rated QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemote QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemoteSee listing RemoteQualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemote 15 Jan 24
Head of Growth and Customer Experience OpenClosed Tread Carefully Not yet rated VetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemote VetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteVetcoveTread CarefullyExperienceHead of / DirectorFull-timeUnited States"Competitive" comp not givenClosedRemote 15 Jan 24
Product Support Specialist OpenClosed Benefits section lists no actual benefits, but don’t worry! You’ll get potential! You’ll make a name for yourself! You’ll get exposure! YOU’LL HAVE SO MUCH FUN DOESN’T THIS SOUND FUN Seriously, Maybe Don't Not yet rated MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote MutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing RemoteMutinySeriously, Maybe Don'tSupportMid-levelFull-timeUnited StatesCanada$100k-$150kClosedRemote 15 Jan 24
Onboarding Lead OpenClosed Eh, It's Probably Fine Not yet rated MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemote MercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemoteSee listing RemoteMercuryEh, It's Probably FineSuccessLead / ManagerFull-timeUnited StatesUS Western time zones$100k-$150kClosedRemote 15 Jan 24
Enterprise Customer Success Manager OpenClosed BINGO Not yet rated VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemote VeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteVeroBINGOSuccessMid-levelFull-timeUnited States$150k-$200kClosedRemote 15 Jan 24
Head of Platform and Community OpenClosed This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.” BINGO Not yet rated PollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunity PollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunitySee listing RemotePollenBINGOHead of / DirectorFull-timeNew YorkUnited States$100k-$150kClosedRemoteCommunity 15 Jan 24
Senior Customer Success Manager OpenClosed Yes, it’s a FinTech company. I know, I’m as surprised as you. Green Means Go Not yet rated Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemote Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing RemoteNova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemote 15 Jan 24
Director of Customer Success OpenClosed The benefits for this role/company are some of the best I’ve seen. Green Means Go Not yet rated ConvertKitGreen Means GoSuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote ConvertKitGreen Means GoSuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteConvertKitGreen Means GoSuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote 15 Jan 24

Resources

Portfolio

Issues