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356 entries

Green Means Go22

Eh, It's Probably Fine96

Tread Carefully110

BINGO87

Seriously, Maybe Don't40

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →

Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →

Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →

Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →

Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →

Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →

Jobs

Community & Identity Operations Specialist OpenClosed Pay is shit, especially for onsite in LA, especially for a multi-lingual role.

BINGO Not yet rated Snap BINGO Support Early Career Full-time Onsite California United States $50k-$100k Closed SnapBINGOSupportEarly CareerFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing OnsiteSnapBINGOSupportEarly CareerFull-timeOnsiteCaliforniaUnited States$50k-$100kClosed 30 Jun 24

Trust & Safety Specialist OpenClosed I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.

BINGO Not yet rated Snap BINGO Early Career Full-time Onsite New York United States $50k-$100k Closed Trust & Safety SnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & SafetySee listing OnsiteSnapBINGOEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedTrust & Safety 30 Jun 24

Program Manager, Community OpenClosed Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Mid-level Full-time Onsite New York United States $100k-$150k Closed Community TwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunitySee listing OnsiteTwitchEh, It's Probably FineMid-levelFull-timeOnsiteNew YorkUnited States$100k-$150kClosedCommunity 30 Jun 24

Senior Manager, Trust and Safety Operations (Americas) OpenClosed The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.

Eh, It's Probably Fine Not yet rated Twitch Eh, It's Probably Fine Lead / Manager Full-time United States $150k-$200k Closed Remote Trust & Safety TwitchEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteTrust & SafetySee listing RemoteTwitchEh, It's Probably FineLead / ManagerFull-timeUnited States$150k-$200kClosedRemoteTrust & Safety 30 Jun 24

Sr. Policy Manager, Trust & Safety OpenClosed I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).

Tread Carefully Not yet rated Match Group Tread Carefully Lead / Manager Full-time Hybrid New York United States $100k-$150k Closed Trust & Safety Match GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & SafetySee listing HybridMatch GroupTread CarefullyLead / ManagerFull-timeHybridNew YorkUnited States$100k-$150kClosedTrust & Safety 30 Jun 24

Trust & Safety Policy Manager OpenClosed I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.

Tread Carefully Not yet rated Tinder Tread Carefully Lead / Manager Full-time Hybrid California United States $100k-$150k Closed Trust & Safety TinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150kClosedTrust & SafetySee listing HybridTinderTread CarefullyLead / ManagerFull-timeHybridCaliforniaUnited States$100k-$150kClosedTrust & Safety 30 Jun 24

Customer Success Engineer II OpenClosed I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!

Tread Carefully Not yet rated Match Group Tread Carefully Technical & Engineering Early Career Full-time California Texas United States $50k-$100k Closed Remote Match GroupTread CarefullyTechnical & EngineeringEarly CareerFull-timeCaliforniaTexasUnited States$50k-$100kClosedRemoteSee listing RemoteMatch GroupTread CarefullyTechnical & EngineeringEarly CareerFull-timeCaliforniaTexasUnited States$50k-$100kClosedRemote 30 Jun 24

Enforcement Lead, Trust & Safety OpenClosed I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.

Eh, It's Probably Fine Not yet rated Eh, It's Probably Fine Lead / Manager Full-time California United States $250k-$300k Closed Remote Trust & Safety Anthropic Eh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$250k-$300kClosedRemoteTrust & SafetyAnthropicSee listing RemoteEh, It's Probably FineLead / ManagerFull-timeCaliforniaUnited States$250k-$300kClosedRemoteTrust & SafetyAnthropic 30 Jun 24

Helpdesk Analyst OpenClosed Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.

Eh, It's Probably Fine Not yet rated ACLU Eh, It's Probably Fine Other Mid-level Full-time Onsite California United States $50k-$100k Closed ACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosedSee listing OnsiteACLUEh, It's Probably FineOtherMid-levelFull-timeOnsiteCaliforniaUnited States$50k-$100kClosed 30 Jun 24

Enterprise Customer Experience Manager OpenClosed When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Tread Carefully Not yet rated Vimeo Tread Carefully Experience Lead / Manager Full-time Onsite New York United States $100k-$150k Closed VimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosedSee listing OnsiteVimeoTread CarefullyExperienceLead / ManagerFull-timeOnsiteNew YorkUnited States$100k-$150kClosed 30 Jun 24

Director, Trust & Safety OpenClosed They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.

Eh, It's Probably Fine Not yet rated Vimeo Eh, It's Probably Fine Head of / Director Full-time New York United States $150k-$200k Closed Remote Trust & Safety VimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & SafetySee listing RemoteVimeoEh, It's Probably FineHead of / DirectorFull-timeNew YorkUnited States$150k-$200kClosedRemoteTrust & Safety 30 Jun 24

Customer Experience Lead OpenClosed Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!

Seriously, Maybe Don't Not yet rated Dutch Seriously, Maybe Don't Experience Lead / Manager Full-time Hybrid California United States Closed $0k-$50k DutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited StatesClosed$0k-$50kSee listing HybridDutchSeriously, Maybe Don'tExperienceLead / ManagerFull-timeHybridCaliforniaUnited StatesClosed$0k-$50k 30 Jun 24

Manager, Safety and Integrity Analysis OpenClosed Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.

Eh, It's Probably Fine Not yet rated GitHub Eh, It's Probably Fine Lead / Manager Full-time United States $200k-$250k Closed Remote Trust & Safety GitHubEh, It's Probably FineLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteTrust & SafetySee listing RemoteGitHubEh, It's Probably FineLead / ManagerFull-timeUnited States$200k-$250kClosedRemoteTrust & Safety 30 Jun 24

Quality Assurance Program Lead, Trust & Safety Operations OpenClosed So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?

Tread Carefully Not yet rated Roblox Tread Carefully Lead / Manager Full-time Onsite California United States $150k-$200k Closed Trust & Safety RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedTrust & SafetySee listing OnsiteRobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedTrust & Safety 30 Jun 24

Sr. Manager of Customer Support - SaaS Spend Management OpenClosed The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.

Tread Carefully Not yet rated FinQuery Tread Carefully Support Lead / Manager Full-time United States No comp given Closed Remote FinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemoteSee listing RemoteFinQueryTread CarefullySupportLead / ManagerFull-timeUnited StatesNo comp givenClosedRemote 08 Jun 24

Customer Support Manager (Hybrid) OpenClosed All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.

Tread Carefully Not yet rated Homebase Tread Carefully Support Lead / Manager Full-time Hybrid Colorado United States $50k-$100k Closed HomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing HybridHomebaseTread CarefullySupportLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosed 08 Jun 24

Director, Customer Support OpenClosed How good are you at plastering on a smile while a middle-aged white dude is screaming at you?

Seriously, Maybe Don't Not yet rated Reveleer Seriously, Maybe Don't Support Head of / Director Full-time United States $100k-$150k Closed Remote ReveleerSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteReveleerSeriously, Maybe Don'tSupportHead of / DirectorFull-timeUnited States$100k-$150kClosedRemote 08 Jun 24

Customer Support Specialist OpenClosed I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.

Seriously, Maybe Don't Not yet rated Reveleer Seriously, Maybe Don't Technical & Engineering Senior Full-time Onsite California Ohio United States Closed $0k-$50k ReveleerSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeOnsiteCaliforniaOhioUnited StatesClosed$0k-$50kSee listing OnsiteReveleerSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeOnsiteCaliforniaOhioUnited StatesClosed$0k-$50k 08 Jun 24

Head of Customer Experience OpenClosed The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.

Tread Carefully Not yet rated Passport Shipping Tread Carefully Experience Head of / Director Full-time United States Canada $100k-$150k Closed Remote Passport ShippingTread CarefullyExperienceHead of / DirectorFull-timeUnited StatesCanada$100k-$150kClosedRemoteSee listing RemotePassport ShippingTread CarefullyExperienceHead of / DirectorFull-timeUnited StatesCanada$100k-$150kClosedRemote 08 Jun 24

Customer Success Manager OpenClosed Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

BINGO Not yet rated Bolster BINGO Success Mid-level Full-time Hybrid California United States $50k-$100k Closed BolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosedSee listing HybridBolsterBINGOSuccessMid-levelFull-timeHybridCaliforniaUnited States$50k-$100kClosed 08 Jun 24

Vice President of Customer Success OpenClosed See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Success Executive Full-time Onsite New York United States Closed $300k+ FinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+See listing OnsiteFinoutSeriously, Maybe Don'tSuccessExecutiveFull-timeOnsiteNew YorkUnited StatesClosed$300k+ 08 Jun 24

Senior Technical Support Engineer OpenClosed This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Seriously, Maybe Don't Not yet rated Finout Seriously, Maybe Don't Technical & Engineering Senior Full-time Hybrid New York United States $100k-$150k Closed FinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing HybridFinoutSeriously, Maybe Don'tTechnical & EngineeringSeniorFull-timeHybridNew YorkUnited States$100k-$150kClosed 08 Jun 24

Support Engineer OpenClosed Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!

Green Means Go Not yet rated Coactive Green Means Go Technical & Engineering Senior Full-time Hybrid California United States $200k-$250k Closed CoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosedSee listing HybridCoactiveGreen Means GoTechnical & EngineeringSeniorFull-timeHybridCaliforniaUnited States$200k-$250kClosed 08 Jun 24

Director, Client Success OpenClosed The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.

Tread Carefully Not yet rated Atropos Health Tread Carefully Success Head of / Director Full-time United States $150k-$200k Closed Remote Atropos HealthTread CarefullySuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteAtropos HealthTread CarefullySuccessHead of / DirectorFull-timeUnited States$150k-$200kClosedRemote 08 Jun 24

Customer Success Manager OpenClosed Seems great. Job description includes a lot of personality and both the JD and the Careers page are informative while showing a lot of positive culture signals.

Green Means Go Not yet rated Lumos Green Means Go Success Early Career Full-time United States Canada Mexico South America $150k-$200k Closed Remote LumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$150k-$200kClosedRemoteSee listing RemoteLumosGreen Means GoSuccessEarly CareerFull-timeUnited StatesCanadaMexicoSouth America$150k-$200kClosedRemote 07 Jun 24

Member Engagement Specialist, CES OpenClosed I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).

Tread Carefully Not yet rated Wayspring Tread Carefully Success Full-time Indiana United States No comp given Closed Remote WayspringTread CarefullySuccessFull-timeIndianaUnited StatesNo comp givenClosedRemoteSee listing RemoteWayspringTread CarefullySuccessFull-timeIndianaUnited StatesNo comp givenClosedRemote 07 Jun 24

Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.

Tread Carefully Not yet rated Wayspring Tread Carefully Other Senior Full-time Onsite Tennessee United States No comp given Closed WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing OnsiteWayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosed 07 Jun 24

Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.

Tread Carefully Not yet rated Mavenir Tread Carefully Technical & Engineering Lead / Manager Full-time Onsite Texas United States "Competitive" comp not given Closed MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing OnsiteMavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosed 07 Jun 24

Community Lead OpenClosed I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Seriously, Maybe Don't Not yet rated Seriously, Maybe Don't Lead / Manager Full-time New York Massachusetts United States $100k-$150k Closed Remote Community Suno Seriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySunoSee listing RemoteSeriously, Maybe Don'tLead / ManagerFull-timeNew YorkMassachusettsUnited States$100k-$150kClosedRemoteCommunitySuno 02 Jun 24

Vet Clinic Implementation Manager OpenClosed Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.

Tread Carefully Not yet rated Vetcove Tread Carefully Success Lead / Manager Full-time United States No comp given Closed Ghost Job?Remote VetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?RemoteSee listing RemoteVetcoveTread CarefullySuccessLead / ManagerFull-timeUnited StatesNo comp givenClosedGhost Job?Remote 01 Jun 24

Knowledgebase & Training Associate, CX OpenClosed So...AI wrote this job description, and no one proofread / edited it? Cool.

BINGO Not yet rated Caraway Home BINGO Knowledge & Education Entry-level Full-time United States "Competitive" comp not given Closed Remote Caraway HomeBINGOKnowledge & EducationEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteCaraway HomeBINGOKnowledge & EducationEntry-levelFull-timeUnited States"Competitive" comp not givenClosedRemote 17 Mar 24

Client Support Lead OpenClosed Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)

BINGO Not yet rated Mindbloom BINGO Support Lead / Manager Full-time United States $100k-$150k Closed Remote MindbloomBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteMindbloomBINGOSupportLead / ManagerFull-timeUnited States$100k-$150kClosedRemote 11 Mar 24

Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.

Seriously, Maybe Don't Not yet rated CoreLogic Seriously, Maybe Don't Support Lead / Manager Full-time Onsite Texas Mississippi New York United States Closed $0k-$50k CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing OnsiteCoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50k 11 Mar 24

Support Operations Manager OpenClosed Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.

Seriously, Maybe Don't Not yet rated Apollo.io Seriously, Maybe Don't Support Lead / Manager Full-time United States "Competitive" comp not given Closed Remote Apollo.ioSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteApollo.ioSeriously, Maybe Don'tSupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote 11 Mar 24

Global Senior Director of Technical Customer Support OpenClosed If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Technical & Engineering Head of / Director Full-time Hybrid New York United States $200k-$250k Closed ForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing HybridForterEh, It's Probably FineTechnical & EngineeringHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed 11 Mar 24

Senior Customer Success Manager, Enterprise Accounts OpenClosed Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.

Eh, It's Probably Fine Not yet rated Forter Eh, It's Probably Fine Success Senior Full-time Onsite Colorado United States $100k-$150k Closed ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosedSee listing OnsiteForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosed 11 Mar 24

Participant Support Specialist OpenClosed I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.

Tread Carefully Not yet rated Guideline Tread Carefully Support Early Career Full-time Colorado Washington United States $50k-$100k Closed Remote GuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemoteSee listing RemoteGuidelineTread CarefullySupportEarly CareerFull-timeColoradoWashingtonUnited States$50k-$100kClosedRemote 11 Mar 24

Customer Success Training Specialist OpenClosed Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Knowledge & Education Mid-level Full-time California Colorado Florida Maine Maryland Massachusetts North Carolina New York Texas Washington United States Closed Remote $50k-$100k GuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100kSee listing RemoteGuidelineEh, It's Probably FineKnowledge & EducationMid-levelFull-timeCaliforniaColoradoFloridaMaineMarylandMassachusettsNorth CarolinaNew YorkTexasWashingtonUnited StatesClosedRemote$50k-$100k 11 Mar 24

Customer Onboarding Specialist OpenClosed OY WITH THE POODLES ALREADY.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Mid-level Full-time Colorado Florida Maine Maryland Massachusetts North Carolina Texas Washington United States $50k-$100k Closed Remote GuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemoteSee listing RemoteGuidelineEh, It's Probably FineSuccessMid-levelFull-timeColoradoFloridaMaineMarylandMassachusettsNorth CarolinaTexasWashingtonUnited States$50k-$100kClosedRemote 11 Mar 24

Manager, Customer Success (East Coast) OpenClosed Other than the casual ableism, this is a straightforward management role with a good compensation package.

Eh, It's Probably Fine Not yet rated Guideline Eh, It's Probably Fine Success Lead / Manager Full-time Florida Maine Maryland Massachusetts New York North Carolina Texas United States $100k-$150k Closed Remote GuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemoteSee listing RemoteGuidelineEh, It's Probably FineSuccessLead / ManagerFull-timeFloridaMaineMarylandMassachusettsNew YorkNorth CarolinaTexasUnited States$100k-$150kClosedRemote 11 Mar 24

VP of Customer Success OpenClosed Maybe they should have had Siena review this job listing before they posted it.

Tread Carefully Not yet rated Siena Tread Carefully Success Executive Full-time New York California North Carolina Pennsylvania United States Ontario Canada United Kingdom Ireland "Competitive" comp not given Closed Remote SienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessExecutiveFull-timeNew YorkCaliforniaNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemote 11 Mar 24

Director of Customer Success OpenClosed But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Tread Carefully Not yet rated Siena Tread Carefully Success Head of / Director Full-time New York California Massachusetts Texas North Carolina Pennsylvania United States Ontario Canada United Kingdom Ireland "Competitive" comp not given Closed Remote SienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessHead of / DirectorFull-timeNew YorkCaliforniaMassachusettsTexasNorth CarolinaPennsylvaniaUnited StatesOntarioCanadaUnited KingdomIreland"Competitive" comp not givenClosedRemote 11 Mar 24

Customer Success Manager OpenClosed Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Tread Carefully Not yet rated Siena Tread Carefully Success Mid-level Full-time Texas Massachusetts North Carolina Florida New York California United States Ontario Canada "Competitive" comp not given Closed Remote SienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemoteSee listing RemoteSienaTread CarefullySuccessMid-levelFull-timeTexasMassachusettsNorth CarolinaFloridaNew YorkCaliforniaUnited StatesOntarioCanada"Competitive" comp not givenClosedRemote 11 Mar 24

Manager, Owner and Partner Support OpenClosed The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

BINGO Not yet rated ChargePoint BINGO Support Lead / Manager Full-time United States $50k-$100k Closed Remote ChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteChargePointBINGOSupportLead / ManagerFull-timeUnited States$50k-$100kClosedRemote 11 Mar 24

Psych Support Operations Manager OpenClosed The duties of the role and title are badly misaligned – this should be a Director-level role.

Tread Carefully Not yet rated Rula Tread Carefully Support Lead / Manager Full-time United States "Competitive" comp not given Closed Remote RulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteRulaTread CarefullySupportLead / ManagerFull-timeUnited States"Competitive" comp not givenClosedRemote 11 Mar 24

Senior Manager, Strategic Customer Success OpenClosed So...this role is a Senior Manager, Strategic Customer Success managing Senior Customer Success Managers collaborating with Account Managers, Managing Directors and Customer Success Managers. Who's on first?

Tread Carefully Not yet rated monday.com Tread Carefully Success Lead / Manager Full-time Hybrid New York United States $150k-$200k Closed monday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosedSee listing Hybridmonday.comTread CarefullySuccessLead / ManagerFull-timeHybridNew YorkUnited States$150k-$200kClosed 10 Mar 24

Enterprise Customer Success Manager OpenClosed For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.

Tread Carefully Not yet rated monday.com Tread Carefully Success Mid-level Full-time Hybrid New York United States $100k-$150k Closed monday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosedSee listing Hybridmonday.comTread CarefullySuccessMid-levelFull-timeHybridNew YorkUnited States$100k-$150kClosed 10 Mar 24

Director of Customer Success, Mid Market OpenClosed Ehhhhh. Look. Most people want to do the very best they can, and yes, overachieve. But I am immediately suspicious of any company that wants to codify an employee doing more than what they're being paid for.

Tread Carefully Not yet rated monday.com Tread Carefully Success Head of / Director Full-time Hybrid New York United States $200k-$250k Closed monday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosedSee listing Hybridmonday.comTread CarefullySuccessHead of / DirectorFull-timeHybridNew YorkUnited States$200k-$250kClosed 10 Mar 24

Customer Experience Team Lead OpenClosed Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Lead / Manager Full-time Hybrid Colorado United States $50k-$100k Closed monday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing Hybridmonday.comTread CarefullyExperienceLead / ManagerFull-timeHybridColoradoUnited States$50k-$100kClosed 10 Mar 24

Customer Experience Advocate OpenClosed That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.

Tread Carefully Not yet rated monday.com Tread Carefully Experience Early Career Full-time Hybrid Colorado United States $50k-$100k Closed monday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosedSee listing Hybridmonday.comTread CarefullyExperienceEarly CareerFull-timeHybridColoradoUnited States$50k-$100kClosed 10 Mar 24

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