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Senior

Roles labeled as Senior or requiring 5 to 10 years of CX experience.

70 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Onsite 80 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO. BINGO Not yet rated Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosed Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing OnsiteScout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosed 14 Feb 24
Patient Service Representative OpenClosed I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience." BINGO Not yet rated Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemote Midi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemoteSee listing RemoteMidi HealthBINGOSupportSeniorFull-timeUnited StatesClosed$0k-$50kRemote 05 Feb 24
Senior Associate, Onboarding Operations OpenClosed Tread Carefully Not yet rated AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemote AirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemoteSee listing RemoteAirwallexTread CarefullySuccessSeniorFull-timeUnited States"Competitive" comp not givenClosedRemote 05 Feb 24
Senior Support Specialist, Payroll OpenClosed 10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL. BINGO Not yet rated Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemote Restaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteRestaurant365BINGOSupportSeniorFull-timeUnited States$50k-$100kClosedRemote 05 Feb 24
Policy Design Manager, Child Safety and Emotional and Psychological Harm OpenClosed Yes, it's AI. I'm as surprised as you. Green Means Go Not yet rated Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropic Green Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropicSee listing HybridGreen Means GoSeniorFull-timeHybridCaliforniaNew YorkUnited States$200k-$250kClosedTrust & SafetyAnthropic 03 Feb 24
Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there. Tread Carefully Not yet rated RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosed RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing OnsiteRobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosed 03 Feb 24
Senior Risk Analyst, Trust and Safety OpenClosed Looooooool at this remote-baiting. Just say hybrid, my dudes. Eh, It's Probably Fine Not yet rated ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & Safety ThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & SafetySee listing HybridThumbtackEh, It's Probably FineSeniorFull-timeHybridUnited StatesCanadaPhilippines$150k-$200kClosedTrust & Safety 01 Feb 24
Senior Client Success Manager OpenClosed That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take. Tread Carefully Not yet rated Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemote Hinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteHinge HealthTread CarefullySuccessSeniorFull-timeUnited States$100k-$150kClosedRemote 28 Jan 24
Technical Support Engineer OpenClosed I think maybe I drank a really bad batch of coffee because nothing makes sense anymore. BINGO Not yet rated TorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemote TorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemoteSee listing RemoteTorqBINGOTechnical & EngineeringSeniorFull-timeCosta RicaNo comp givenClosedRemote 28 Jan 24
Senior Customer Success Manager OpenClosed Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay! BINGO Not yet rated run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemote run:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemoteSee listing Remoterun:aiBINGOSuccessSeniorFull-timeUnited StatesNo comp givenClosedRemote 20 Jan 24
Principal, Customer Strategy OpenClosed Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process). Eh, It's Probably Fine Not yet rated LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemote LeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemoteSee listing RemoteLeagueEh, It's Probably FineOtherSeniorFull-timeUnited States$150k-$200kClosedRemote 20 Jan 24
Principal Customer Service Advisor - OPIS OpenClosed This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment." BINGO Not yet rated Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemote Dow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemoteSee listing RemoteDow JonesBINGOSupportSeniorFull-timeUnited States$100k-$150kClosedRemote 20 Jan 24
Principal Customer Success Manager OpenClosed There's an identical role open for San Francisco on Checkr's Jobs page. Eh, It's Probably Fine Not yet rated CheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosed CheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosedSee listing HybridCheckrEh, It's Probably FineSuccessSeniorFull-timeHybridColoradoUnited States$150k-$200kClosed 18 Jan 24
Migration Expert (Contractor) OpenClosed Compensation is per project depending on complexity, so no comp is not a red flag. Eh, It's Probably Fine Not yet rated ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemote ConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemoteSee listing RemoteConvertKitEh, It's Probably FineTechnical & EngineeringSeniorPart-timeContractUnited StatesEuropeNo comp givenClosedRemote 15 Jan 24
Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC. Tread Carefully Not yet rated MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing OnsiteMoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed 15 Jan 24
Customer Escalations Engineer - Switching OpenClosed Given the very different work locations, the lack of a comp range isn’t a red flag to me. Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote Cisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemoteSee listing RemoteCisco MerakiEh, It's Probably FineSupportSeniorFull-timeUnited KingdomPolandNo comp givenClosedRemote 15 Jan 24
Implementation Specialist OpenClosed Neither the title nor the compensation is aligned with the duties of this role. BINGO Not yet rated VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemote VeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemoteSee listing RemoteVeroBINGOKnowledge & EducationSeniorFull-timeUnited States$50k-$100kClosedRemote 15 Jan 24
Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed 15 Jan 24
Technical Support Engineer OpenClosed This role requires at least 5 years experience, is highly technical, and is described as “designed to deliver a higher level of partnership with the customer and is not a traditional ticket-by-ticket technical support role.” So why is the pay so low? Tread Carefully Not yet rated QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemote QualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemoteSee listing RemoteQualiaTread CarefullyTechnical & EngineeringSeniorFull-timeColoradoUnited States$50k-$100kClosedRemote 15 Jan 24
Senior Customer Success Manager OpenClosed Yes, it’s a FinTech company. I know, I’m as surprised as you. Green Means Go Not yet rated Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemote Nova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemoteSee listing RemoteNova CreditGreen Means GoSuccessSeniorFull-timeUS Eastern time zonesUnited StatesTravel Required$100k-$150kClosedRemote 15 Jan 24

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