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Onsite

Roles that require you to work from a specific location maintained by your company, such as a headquarters or regional office.

80 entries

Also in discipline: Community 12 Experience 41 Knowledge & Education 17 Other 27 Success 102 Support 162 Technical & Engineering 62 Trust & Safety 33 All axes →
Also in role level: Early Career 67 Entry-level 11 Executive 17 Head of / Director 81 Lead / Manager 110 Mid-level 90 Senior 70 All axes →
Also in job type: Contract 6 Full-time 434 Internship 2 Part-time 1 Travel Required 12 All axes →
Also in work arrangement: Hybrid 69 Remote 285 All axes →
Also in salary: "Competitive" comp not given 70 $0k-$50k 22 $100k-$150k 86 $150k-$200k 62 $200k-$250k 27 $250k-$300k 7 $300k+ 6 $50k-$100k 71 I DON'T EVEN THINK THEY KNOW 4 No comp given 90 All axes →
Also in location: Africa 4 Alabama 2 Alberta 3 Argentina 1 Arizona 13 Arkansas 2 Australia 5 Brazil 1 British Columbia 6 California 83 Canada 37 Chile 1 Colombia 1 Colorado 34 Connecticut 4 Costa Rica 1 Delaware 1 Ecuador 1 Egypt 1 Europe 9 Florida 24 France 1 Georgia 9 Germany 1 Idaho 2 Illinois 21 India 1 Indiana 5 Iowa 3 Ireland 8 IT IS A MYSTERY 13 Kansas 2 Kentucky 2 Lithuania 1 Louisiana 2 Maine 5 Maryland 7 Massachusetts 18 Mexico 8 Michigan 7 Middle East 3 Minnesota 3 Mississippi 3 Missouri 6 Montana 1 Nebraska 1 Nevada 3 New Hampshire 1 New Jersey 6 New Mexico 1 New York 68 North Carolina 12 North Dakota 1 Ohio 7 Oklahoma 3 Ontario 13 Oregon 10 Pennsylvania 8 Philippines 2 Poland 1 Portugal 1 Quebec 1 Rhode Island 2 Saskatchewan 1 South America 4 South Carolina 2 Sweden 1 Tennessee 6 Texas 34 United Kingdom 28 United States 356 US Central time zones 4 US Eastern time zones 9 US Western time zones 4 Utah 9 Virginia 11 Washington 18 Wisconsin 4 Worldwide 7 All axes →
Also in collection: AI & Automation 18 BPOs 2 Certification 13 Community 1 Culture 10 Data & Insights 12 Education 9 Experience 88 Jobs 4 Knowledge & Writing 30 Leadership 34 Management 10 Operations 17 Quality 4 Retention, Revenue & Churn 14 Startups 3 Success 29 Support 70 Tech 20 Tools 2 Trust & Safety 1 All axes →

Jobs

Senior Technical Support Specialist OpenClosed This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role. Tread Carefully Not yet rated WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosed WayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosedSee listing OnsiteWayspringTread CarefullyOtherSeniorFull-timeOnsiteTennesseeUnited StatesNo comp givenClosed 07 Jun 24
Lead Support Engineer OpenClosed The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency. Tread Carefully Not yet rated MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosed MavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosedSee listing OnsiteMavenirTread CarefullyTechnical & EngineeringLead / ManagerFull-timeOnsiteTexasUnited States"Competitive" comp not givenClosed 07 Jun 24
Team Lead, Customer Care OpenClosed This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read. Seriously, Maybe Don't Not yet rated CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50k CoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50kSee listing OnsiteCoreLogicSeriously, Maybe Don'tSupportLead / ManagerFull-timeOnsiteTexasMississippiNew YorkUnited StatesClosed$0k-$50k 11 Mar 24
Director, Enterprise Digital Support OpenClosed It's a call center director position at a corporate giant, so, you know. Do with that what you will. Eh, It's Probably Fine Not yet rated SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosed SpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosedSee listing OnsiteSpectrumEh, It's Probably FineSupportHead of / DirectorFull-timeOnsiteColorado$150k-$200kClosed 11 Mar 24
Senior Customer Success Manager, Enterprise Accounts OpenClosed Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see. Eh, It's Probably Fine Not yet rated ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosed ForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosedSee listing OnsiteForterEh, It's Probably FineSuccessSeniorFull-timeOnsiteColoradoUnited States$100k-$150kClosed 11 Mar 24
Director, YouTube Trust and Safety OpenClosed I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety. Tread Carefully Not yet rated YouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & Safety YouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & SafetySee listing OnsiteYouTubeTread CarefullyHead of / DirectorFull-timeOnsiteCaliforniaUnited States$250k-$300kClosedTrust & Safety 10 Mar 24
Support Operations Manager OpenClosed I'm extremely confused. Maybe they posted the wrong job description under this job title? BINGO Not yet rated OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed OwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing OnsiteOwnwellBINGOSupportMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed 29 Feb 24
Customer Success and Solutions Engineer OpenClosed I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing). Eh, It's Probably Fine Not yet rated ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosed ZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosedSee listing OnsiteZededaEh, It's Probably FineSuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesNo comp givenClosed 18 Feb 24
Application Support Specialist OpenClosed See the Director, Customer Support listing for more on why this position also hit BINGO. BINGO Not yet rated Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosed Scout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosedSee listing OnsiteScout MotorsBINGOSupportSeniorFull-timeOnsiteMichigan$50k-$100kClosed 14 Feb 24
Customer Success Manager OpenClosed It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing. Tread Carefully Not yet rated Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosed Verve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosedSee listing OnsiteVerve MotionTread CarefullySuccessMid-levelFull-timeOnsiteCaliforniaUnited StatesTravel Required"Competitive" comp not givenClosed 13 Feb 24
Enterprise Customer Success Manager OpenClosed For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully. Tread Carefully Not yet rated CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed CanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing OnsiteCanvaTread CarefullySuccessMid-levelFull-timeOnsiteTexasUnited StatesNo comp givenClosed 03 Feb 24
Senior Manager, Moderation Operations, Trust & Safety OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity. Tread Carefully Not yet rated RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & Safety RobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & SafetySee listing OnsiteRobloxTread CarefullyLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedTrust & Safety 03 Feb 24
Knowledge Management Lead, Trust & Safety Operations OpenClosed See the Product Support Manager, Payments post for important info on Roblox's lack of diversity. Tread Carefully Not yet rated RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosed RobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosedSee listing OnsiteRobloxTread CarefullyKnowledge & EducationLead / ManagerFull-timeOnsiteCaliforniaUnited States$200k-$250kClosed 03 Feb 24
Product Support Manager, Payments OpenClosed Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there. Tread Carefully Not yet rated RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosed RobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosedSee listing OnsiteRobloxTread CarefullySupportSeniorFull-timeOnsiteCaliforniaUnited States$150k-$200kClosed 03 Feb 24
Customer Success Manager OpenClosed Strangely wide salary range; based on the Qualifications section, this is not an entry-level role. Eh, It's Probably Fine Not yet rated MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosed MongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosedSee listing OnsiteMongoDBEh, It's Probably FineSuccessMid-levelFull-timeOnsiteTexasUnited States$50k-$100kClosed 03 Feb 24
Manager, Trust and Safety OpenClosed My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products. Seriously, Maybe Don't Not yet rated ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & Safety ScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & SafetySee listing OnsiteScaleSeriously, Maybe Don'tLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$150k-$200kClosedTrust & Safety 01 Feb 24
Threat Investigator, Child Safety OpenClosed Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role. Tread Carefully Not yet rated Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMeta Tread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMetaSee listing OnsiteTread CarefullyMid-levelFull-timeOnsiteCaliforniaWashingtonUnited States$100k-$150kClosedTrust & SafetyMeta 01 Feb 24
Customer Experience Associate OpenClosed This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there. BINGO Not yet rated Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosed Bilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosedSee listing OnsiteBilt RewardsBINGOExperienceEarly CareerFull-timeOnsiteNew YorkUnited States$50k-$100kClosed 28 Jan 24
Quality Assurance CX Specialist OpenClosed Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC. Seriously, Maybe Don't Not yet rated Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosed Bilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosedSee listing OnsiteBilt RewardsSeriously, Maybe Don'tOtherMid-levelFull-timeOnsiteNew York$50k-$100kClosed 28 Jan 24
Patient Access Programs Operations Specialist OpenClosed What is with all the "Poorly-edited job description requires attention to detail" winners lately? BINGO Not yet rated SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed 28 Jan 24
Patient Access Programs Operations Analyst OpenClosed After the first two poorly-edited job descriptions, it's just funny now. BINGO Not yet rated SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed SmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherEarly CareerFull-timeOnsiteTexasUtahUnited StatesNo comp givenClosed 28 Jan 24
Patient Access Programs Supervisor OpenClosed BINGO Not yet rated SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosed SmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosedSee listing OnsiteSmithRxBINGOOtherLead / ManagerFull-timeOnsiteTexasUnited StatesNo comp givenClosed 28 Jan 24
Senior Manager, Customer Strategy OpenClosed Eh, It's Probably Fine Not yet rated LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed LeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing OnsiteLeagueEh, It's Probably FineOtherLead / ManagerFull-timeOnsiteIllinoisUnited States$100k-$150kClosed 20 Jan 24
Director of Customer Success OpenClosed I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this. BINGO Not yet rated MosaicBINGOSuccessHead of / DirectorFull-timeOnsiteNew York"Competitive" comp not givenClosed MosaicBINGOSuccessHead of / DirectorFull-timeOnsiteNew York"Competitive" comp not givenClosedSee listing OnsiteMosaicBINGOSuccessHead of / DirectorFull-timeOnsiteNew York"Competitive" comp not givenClosed 20 Jan 24
Support Customer Experience Product Manager OpenClosed Eh, It's Probably Fine Not yet rated Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosed Cisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosedSee listing OnsiteCisco MerakiEh, It's Probably FineExperienceFull-timeOnsiteIllinoisUnited States$100k-$150kClosed 15 Jan 24
Senior Manager, BI Customer Experience OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed GoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceLead / ManagerFull-timeOnsiteCaliforniaWashingtonNew York$150k-$200kClosed 15 Jan 24
Multiple Positions OpenClosed Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry. BINGO Not yet rated ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote ID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?RemoteSee listing OnsiteRemoteID.meBINGOSuccessSupportTechnical & EngineeringEntry-levelEarly CareerMid-levelLead / ManagerFull-timeOnsiteCaliforniaFloridaVirginiaUnited StatesClosedGhost Job?Remote 15 Jan 24
Senior Manager, BPO Strategy & Operations OpenClosed Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC. Tread Carefully Not yet rated MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed MoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosedSee listing OnsiteMoneyLionTread CarefullyOtherSeniorFull-timeOnsiteNew York$100k-$150kClosed 15 Jan 24
Vice President of Customer Service OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed AMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosedSee listing OnsiteAMC NetworksEh, It's Probably FineSupportExecutiveFull-timeOnsiteNew YorkUnited States$150k-$200kClosed 15 Jan 24
Senior CX Strategy and Operations Manager OpenClosed Job application is through Workday. My condolences. Eh, It's Probably Fine Not yet rated GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed GoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosedSee listing OnsiteGoodRxEh, It's Probably FineExperienceSeniorFull-timeOnsiteCaliforniaWashingtonNew YorkUnited States$100k-$150kClosed 15 Jan 24

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