Steph Lundberg

Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

I am a serious professional

Feb 23, 2026

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18 min read

23Feb26 Bad Job Bingo

Watch me commit to the bit until the bit commits me.

Steph Lundberg

Feb 20, 2026

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12 min read

20Feb26 Roundup

Half-assed is better than no-assed? Also: companies are in AI wonderland.

Steph Lundberg

Bad Job Bingo

Feb 16, 2026

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22 min read

16Feb26 Bad Job Bingo

A little late night foray into Careers page hell.

Steph Lundberg

I am a serious professional

Feb 13, 2026

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12 min read

13Feb26 Roundup

This'll be as big as Bad Bunny's halftime show, right? Right?

Steph Lundberg

Bad Job Bingo Shitposting Board of Directors

Feb 9, 2026

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20 min read

09Feb26 Bad Job Bingo

In which I yell about capitalism. Again.

Steph Lundberg

AO3

Feb 6, 2026

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14 min read

06Feb26 Roundup

It's happening! Everyone stay calm.

Steph Lundberg

Content

Peak Support: AI Regulation & Legislation - The Complete Guide (eBook)

Aug 1, 2025

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1 min read

Peak Support: AI Regulation & Legislation - The Complete Guide (eBook)

A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance, protect customer data, and create a secure, efficient environment.

Steph Lundberg

Bad Job Bingo

Apr 6, 2025

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13 min read

06Apr25 Bad Job Bingo

In which there's a new, very special, rating.

Steph Lundberg

Bad Job Bingo

Mar 30, 2025

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20 min read

30Mar25 Bad Job Bingo

On free speech and economic engines.

Steph Lundberg

Bad Job Bingo

Mar 23, 2025

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17 min read

23Mar25 Bad Job Bingo

Work, monkey, work.

Steph Lundberg

Help Scout

Mar 11, 2025

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3 min read

Help Scout: A Practical Approach to AI Transparency

What I’ve just described is AI transparency, and it’s not an understatement to say it’s the most important concept you’ll ever hear about when evaluating and using AI in your business.

Steph Lundberg

Newsletter

You Have, In Your Hands, A Fire Extinguisher

Nov 4, 2024

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5 min read

You Have, In Your Hands, A Fire Extinguisher

Our house is on fire and everyone we love is inside it and your actions tomorrow will decide whether it burns to the ground.

Steph Lundberg

Bad Job Bingo

Oct 20, 2024

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14 min read

20Oct24 Bad Job Bingo

Blah blah woof woof capitalism.

Steph Lundberg

Bad Job Bingo Shitposting Board of Directors

Oct 6, 2024

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15 min read

6Oct24 Bad Job Bingo

These companies are really just phoning it in.

Steph Lundberg

Faile's Razor

+10

Oct 4, 2024

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21 min read

The Hollow Man

Thanks to Matt Mullenweg, this is the way WordPress ends: not with a bang but a whimper.

Steph Lundberg

Bad Job Bingo

Sep 22, 2024

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22 min read

22Sep24 Bad Job Bingo

In which we’re practicing the art of taking cover from the storm.

Steph Lundberg

I am a serious professional

Sep 15, 2024

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15 min read

15Sep24 Bad Job Bingo

In which it's all about the Benjamins, and we have our highest expletive-to-jobs ratio ever. Plus: we get our first audience-rated job.

Steph Lundberg

I feel like I'm justified

Sep 8, 2024

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25 min read

8Sep24 Bad Job Bingo

In which we quickly go off the rails.

Steph Lundberg

Be grateful there weren't any Hindenburg jokes in this

Sep 4, 2024

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2 min read

The Cursed Edit

AND THEN. LIKE A MIRACLE, IT BECAME THE BLESSED EDIT.

Steph Lundberg

in which I am both benevolent and wrathful

Sep 1, 2024

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20 min read

1Sep24 Bad Job Bingo

Bit of a rollercoaster, this one.

Steph Lundberg

I am a serious professional

Aug 28, 2024

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6 min read

Happy National Power Rangers Day!

It's morphin' time.

Steph Lundberg

hey I appreciate the entertainment value of a bad job as much as the next girl

Aug 25, 2024

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21 min read

25Aug24 Bad Job Bingo

Come out of the water. It's nicer up here.

Steph Lundberg

no bears dogs or gazelles were harmed in the making of this issue

Aug 18, 2024

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35 min read

Exit, Pursued By A Bear

We’re in a theater and this is all a play.

Steph Lundberg

Content

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Aug 8, 2024

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2 min read

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.

Steph Lundberg

Help Scout

Aug 1, 2024

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2 min read

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.

Steph Lundberg