Content
+2
Aug 1, 2025
•
1 min read
Peak Support: AI Regulation & Legislation - The Complete Guide (eBook)
A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance, protect customer data, and create a secure, efficient environment.
Content
+2
Aug 8, 2024
•
2 min read
Tettra: How To De-Escalate An Angry Customer (Expert Guide)
Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.
Ben Horowitz
+17
Jul 23, 2024
•
35 min read
23Jul24 Roundup: You Can Do Business With Hitler
What’s striking is what they’re declaring out loud, and how it’s like a long-arriving, barely-decayed message from the past: You can do business with Trump.
AI
+14
Jul 1, 2024
•
27 min read
30Jun24 Roundup: The Music vs. The Machines
These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life.
AI
+13
Jun 22, 2024
•
34 min read
23Jun24 Roundup: Tech Has An Accountability Problem
Am I surprised that, as far as I can tell, there have been absolutely no public consequences for Matt Mullenweg's public misbehavior? No, not really. And I’m not mad. I’m just disappointed.
