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SUPPORT HUMAN
Search
Home
Newsletter
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More
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Oliver Buchannon
Steph Lundberg

Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.

Bad Job Bingo

+1

06Apr25 Bad Job Bingo

Apr 7, 2025

•

13 min read

06Apr25 Bad Job Bingo

In which there's a new, very special, rating.

Steph Lundberg
Steph Lundberg

Bad Job Bingo

+6

30Mar25 Bad Job Bingo

Mar 31, 2025

•

20 min read

30Mar25 Bad Job Bingo

On free speech and economic engines.

Steph Lundberg
Steph Lundberg
23Mar25 Bad Job Bingo

Mar 24, 2025

•

17 min read

23Mar25 Bad Job Bingo

Work, monkey, work.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: A Practical Approach to AI Transparency

Mar 11, 2025

•

3 min read

Help Scout: A Practical Approach to AI Transparency

What I’ve just described is AI transparency, and it’s not an understatement to say it’s the most important concept you’ll ever hear about when evaluating and using AI in your business.

Steph Lundberg
Steph Lundberg

Newsletter

You Have, In Your Hands, A Fire Extinguisher

Nov 5, 2024

•

5 min read

You Have, In Your Hands, A Fire Extinguisher

Our house is on fire and everyone we love is inside it and your actions tomorrow will decide whether it burns to the ground.

Steph Lundberg
Steph Lundberg

Bad Job Bingo

+1

20Oct24 Bad Job Bingo

Oct 20, 2024

•

14 min read

20Oct24 Bad Job Bingo

Blah blah woof woof capitalism.

Steph Lundberg
Steph Lundberg

Bad Job Bingo Shitposting Board of Directors

+2

6Oct24 Bad Job Bingo

Oct 7, 2024

•

15 min read

6Oct24 Bad Job Bingo

These companies are really just phoning it in.

Steph Lundberg
Steph Lundberg

Faile's Razor

+10

The Hollow Man

Oct 5, 2024

•

21 min read

The Hollow Man

Thanks to Matt Mullenweg, this is the way WordPress ends: not with a bang but a whimper.

Steph Lundberg
Steph Lundberg

Bad Job Bingo

+1

22Sep24 Bad Job Bingo

Sep 23, 2024

•

22 min read

22Sep24 Bad Job Bingo

In which we’re practicing the art of taking cover from the storm.

Steph Lundberg
Steph Lundberg

I am a serious professional

+6

15Sep24 Bad Job Bingo

Sep 16, 2024

•

15 min read

15Sep24 Bad Job Bingo

In which it's all about the Benjamins, and we have our highest expletive-to-jobs ratio ever. Plus: we get our first audience-rated job.

Steph Lundberg
Steph Lundberg

I feel like I'm justified

+8

8Sep24 Bad Job Bingo

Sep 9, 2024

•

25 min read

8Sep24 Bad Job Bingo

In which we quickly go off the rails.

Steph Lundberg
Steph Lundberg

Be grateful there weren't any Hindenburg jokes in this

+5

The Cursed Edit

Sep 5, 2024

•

2 min read

The Cursed Edit

AND THEN. LIKE A MIRACLE, IT BECAME THE BLESSED EDIT.

Steph Lundberg
Steph Lundberg

in which I am both benevolent and wrathful

+3

1Sep24 Bad Job Bingo

Sep 2, 2024

•

20 min read

1Sep24 Bad Job Bingo

Bit of a rollercoaster, this one.

Steph Lundberg
Steph Lundberg

I am a serious professional

+3

Happy National Power Rangers Day!

Aug 28, 2024

•

6 min read

Happy National Power Rangers Day!

It's morphin' time.

Steph Lundberg
Steph Lundberg

hey I appreciate the entertainment value of a bad job as much as the next girl

+7

25Aug24 Bad Job Bingo

Aug 26, 2024

•

21 min read

25Aug24 Bad Job Bingo

Come out of the water. It's nicer up here.

Steph Lundberg
Steph Lundberg

no bears dogs or gazelles were harmed in the making of this issue

+6

Exit, Pursued By A Bear

Aug 19, 2024

•

35 min read

Exit, Pursued By A Bear

We’re in a theater and this is all a play.

Steph Lundberg
Steph Lundberg

Content

+2

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Aug 8, 2024

•

2 min read

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

Aug 1, 2024

•

2 min read

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.

Steph Lundberg
Steph Lundberg

Ben Horowitz

+17

23Jul24 Roundup: You Can Do Business With Hitler

Jul 23, 2024

•

35 min read

23Jul24 Roundup: You Can Do Business With Hitler

What’s striking is what they’re declaring out loud, and how it’s like a long-arriving, barely-decayed message from the past: You can do business with Trump.

Steph Lundberg
Steph Lundberg

AI

+14

30Jun24 Roundup: The Music vs. The Machines

Jul 2, 2024

•

27 min read

30Jun24 Roundup: The Music vs. The Machines

These aren't small groups of fans trading fanfiction and fanart about their favorite ships and characters – these are endlessly ravenous robots whose appetites for intellectual property have the potential to destroy the livelihoods of artists from across the spectrum of creative life.

Steph Lundberg
Steph Lundberg

AI

+13

23Jun24 Roundup: Tech Has An Accountability Problem

Jun 22, 2024

•

34 min read

23Jun24 Roundup: Tech Has An Accountability Problem

Am I surprised that, as far as I can tell, there have been absolutely no public consequences for Matt Mullenweg's public misbehavior? No, not really. And I’m not mad. I’m just disappointed.

Steph Lundberg
Steph Lundberg

no love is wasted

+2

17Apr24 Roundup(ish): No Love, However Brief, is Wasted

Apr 18, 2024

•

8 min read

17Apr24 Roundup(ish): No Love, However Brief, is Wasted

It’s Friday as I write this, and I’ve been doing what I often do when I’m trying to process difficult feelings, which is scrolling mindlessly through Tumblr.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

Mar 19, 2024

•

1 min read

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

We believe it’s time to shift the customer service paradigm again: from “The customer is always right” to “The customer always deserves to be helped.”

Steph Lundberg
Steph Lundberg

David Heinemeier Hansson

+3

14Mar24 Roundup: Speaking of Precious, DHH

Mar 14, 2024

•

9 min read

14Mar24 Roundup: Speaking of Precious, DHH

These are the agonal gasps of a man who knows his thoughts and opinions, which were once respected and sought after in the Tech space as revolutionary, are not only no longer relevant but also downright basic.

Steph Lundberg
Steph Lundberg

AP News

+9

12Mar24 Roundup: I Can Haz Cheeseburger?

Mar 13, 2024

•

46 min read

12Mar24 Roundup: I Can Haz Cheeseburger?

In which the main story is about cheeseburgers -- but also it's really not. Plus, a Bad Job Bingo section so long you'd think it was an advertisement for the Brief.

Steph Lundberg
Steph Lundberg
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