What is the Support Human Roundup?
Long answer: It's a weekly roundup of news, celebrations of CX folksā careers, and other noteworthy bits and happenings from around the customer experience world (with some commentary from yours truly thrown in).
Short answer: I'm still figuring it out! This is a work in progress, and it will likely evolve as I figure out what works and what doesn't.
Yes, please. Send submissions to: [email protected].
Pretty much anything related to the Customer Experience profession/field: news, blog posts, podcasts, videos, books, funny or interesting social media posts, and so on.
I'll also take the above from adjacent areas like Tech, labor, hospitality ā basically anything you think I or other CX humans might be interested in.
When you submit, let me know if you'd like me to credit you ā I'm always happy to!
Yes, and I encourage you to! This is a blog (and a roundup) written by CX humans for CX humans, and especially considering the current job market, I want to boost you and your work however I can.
Some ideas for content that you can submit for the roundup: blog posts, articles, podcast episodes (that you are host of or were a guest on), video interviews, viral or very relevant social media posts, books you wrote, etc. This is a non-exhaustive list, though ā don't be afraid to submit other stuff, as long as it's relevant to our topic!
You can submit content that you created for free or were paid to create, however:
At least 90% of the content must be helpful or informative. In other words, it's okay if there's a CTA for trying a product or service or if there's advertising, as long as it's a relative fraction of the content.
The content must have been created by you and not by AI. Yes, I will check, and yes, I can tell.
The content cannot be behind a paywall and cannot require contact info to access. The Support Human Roundup is not a source for lead generation, not matter how life-changing your new ebook is.
The content must be publicly attributed to you. I must be able to easily verify that you are the creator of the content.
Iāve separated the Roundup and Bad Job Bingo into two separate newsletters, but yes, you can! However, please be aware that I play Bad Job Bingo with every job opening listed in the newsletter and that I rate / categorize the jobs accordingly.
When you submit a job for the newsletter, youāre agreeing to the condition that itāll be subject to a game of Bad Job Bingo, the outcome of which may or may not please you. I reserve the right to make jokes, rant, or otherwise write words that reflect my reaction to and professional assessment of a job description, and I will not remove a job from the Roundup because you donāt like or agree with said assessment.
I mean, I can't stop you, but I won't use it. The Support Human Roundup is not a source for lead generation, not matter how ground-breaking your AI product is.
I'm flattered you're interested, Hypothetical Marketer / Partnerships Manager! But no. Companies are not people,[1] but if you as the individual reading this would like to support my work, you can subscribe or buy me a coffee.
If you'd like to buy the Support Human Roundup, on the other hand, let's talk. Bids start at $1,000,000.
I know, so rude. But I reserve the right to use or not use anything submitted for the Roundup at my sole discretion and without explanation.