Content
Content
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Aug 1, 2025
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1 min read
Peak Support: AI Regulation & Legislation - The Complete Guide (eBook)
A detailed guide to understand why AI regulation and legislation should be a core priority in your contact center’s operations to ensure compliance, protect customer data, and create a secure, efficient environment.
Content
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Aug 8, 2024
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2 min read
Tettra: How To De-Escalate An Angry Customer (Expert Guide)
Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.
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Feb 29, 2024
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1 min read
Webinar: Constructing Customer Delight: The Blueprint Begins with a Knowledge Base
In a joint webinar hosted by Support Driven and KnowledgeOwl, we shared practical tips for strengthening the foundation of your knowledge base.
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Feb 22, 2024
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1 min read
Klaus: Why is Quality Assurance Important in Customer Service?
Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.
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Feb 22, 2024
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1 min read
Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.
Content
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Feb 22, 2024
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1 min read
Tettra: Internal vs External Knowledge Bases (And Why You Need Both)
Internal and external knowledge bases: What’s the difference? And do you need both for your company support team?
Content
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Feb 22, 2024
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1 min read
SwiftEQ: How ChatGPT handles common customer support scenarios
Explore the practical use of ChatGPT in handling typical customer support scenarios.
Content
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Feb 22, 2024
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1 min read
Missive: 8 Soft Skills Proven to Improve Customer Service
Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them.
Content
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Feb 22, 2024
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1 min read
SwiftEQ: How to measure your support team's capacity (and manage it well)
Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance.
Content
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Feb 22, 2024
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1 min read
Missive: How to Set Customer Service Goals for Success
Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills.
Content
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Feb 22, 2024
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1 min read
SwiftEQ: Expert tips and tools to keep your Customer Support team updated
Discover expert strategies for maintaining effective communication and information flow within support teams.
Content
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Feb 22, 2024
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1 min read
KnowledgeOwl: The Top 25 Knowledge Base Software Solutions for 2024
How to find the best knowledge base software solution for your needs. Includes a guide on how to approach your search, a template rubric for comparing solutions, and a list of knowledge base tools.
Content
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Feb 22, 2024
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1 min read
SwiftEQ: 46 ChatGPT prompts to help you write better Customer Support documentation
Discover how ChatGPT can transform your help center’s efficiency with 46 prompts to help you write better documentation.
Content
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Feb 22, 2024
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1 min read
Nicereply: 18 Negative Feedback Examples (+ Guide on How to Give It Right)
Discover effective negative feedback examples and master the art of constructive criticism with our guide. Improve your feedback skills now!
Content
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Feb 22, 2024
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1 min read
Peak Support: Training Remote Customer Support Agents
How do you create effective, engaging training for customer support agents when they’re working from home, spread out across countries and sometimes even continents?
Content
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Feb 22, 2024
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1 min read
Klaus: How to Calculate and Improve Customer Service ROI
Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.
