Learning
Quick Learn: Operating Engagement Levers
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
Learning
Learning
Quick Learn: Developing a Playbook
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
Learning
LearningLeadership
Quick Learn: Cultivating Community Leadership
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
LearningLeadership
Learning
Quick Learn: Community Skills Framework
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
Learning
Learning
Quick Learn: Building a Roadmap
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
Learning
Learning
Quick Learn: Mastering Moderation
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
Learning
LearningLeadership
Social Executive Shorts
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
LearningLeadership
Learning
Community Program Essentials
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Learning
Learning
Community Fundamentals
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Learning
Learning
Community 101 | Community Frameworks and Models
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
Learning
NewslettersEducation
Customer Ed Bi-Weekly
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
NewslettersEducation
CommunitiesEducation
CELab Community
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
CommunitiesEducation
Newsletters
Community Inc.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
Newsletters
Podcasts
Community Life
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
Podcasts
CommunitiesSupportExperience
ElevateCX
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
CommunitiesSupportExperience
CommunitiesSupport
Support Driven
The community dedicated to Customer Support as a career.
The community dedicated to Customer Support as a career.
CommunitiesSupport
CommunitiesKnowledge & Writing
Write the Docs
Write the Docs is a global community of people who care about documentation.
Write the Docs is a global community of people who care about documentation.
CommunitiesKnowledge & Writing
CommunitiesExperienceLeadership
CustomerX Pros
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
CommunitiesExperienceLeadership
PodcastsExperienceSupportCultureLeadershipStartupsTech
Relatable Content by ElevateCX
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
PodcastsExperienceSupportCultureLeadershipStartups
PodcastsSupportExperienceLeadership
The Supportive Podcast
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
PodcastsSupportExperienceLeadership
PodcastsCultureManagementOperationsSupport
Ticket Volume
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
PodcastsCultureManagementOperationsSupport
BlogsSupportOperationsLeadershipManagement
Support Leadership and Other Random Thoughts
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
BlogsSupportOperationsLeadershipManagement
BlogsExperienceData & InsightsAI & AutomationVendor published
Siena Blog
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
BlogsExperienceData & InsightsAI & AutomationVendor published
BlogsKnowledge & WritingSupportToolsVendor published
The LaunchBrightly Blog
Talking about Screenshots with Customer Support Teams
Talking about Screenshots with Customer Support Teams
BlogsKnowledge & WritingSupportToolsVendor published
NewslettersSupportVendor published
The Supportive
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
NewslettersSupportVendor published
BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published
The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
BlogsSupportSuccessExperienceCultureLeadership
BlogsKnowledge & WritingSupportCultureVendor published
The Owlery
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
BlogsKnowledge & WritingSupportCultureVendor published
BlogsExperience
House of CX
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
BlogsExperience
BlogsSupportExperienceLeadershipTech
Craig Stoss in CX
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
BlogsSupportExperienceLeadershipTech
BlogsSupportCulture
The Customer Support Chronicles
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
BlogsSupportCulture
BlogsExperienceSupportStartupsTech
Customers, Etc.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.
BlogsExperienceSupportStartupsTech
PodcastsExperience
The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.
PodcastsExperience
PodcastsExperienceCultureSupport
Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
PodcastsExperienceCultureSupport
NewslettersJobs
The CX Job Drop
Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations!
Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations!
NewslettersJobs
NewslettersSupportSuccessExperienceKnowledge & WritingEducationJobsTech
Support Human
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
NewslettersSupportSuccessExperienceKnowledge & WritingEducation
Newsletters
Everything in Moderation*
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Newsletters
NewslettersJobsTech
Funded and Hiring
A biweekly newsletter of funded startups and the jobs they're hiring for.
A biweekly newsletter of funded startups and the jobs they're hiring for.
NewslettersJobsTech
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech
Support Human Jobs
I read bad jobs so you don't have to.
I read bad jobs so you don't have to.
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & Writing
Job BoardsTech
Welcome to the Jungle
Only relevant roles. At the most exciting startups. Discover your top recommendations now.
Only relevant roles. At the most exciting startups. Discover your top recommendations now.
Job BoardsTech
Job BoardsSupportSuccessKnowledge & WritingTech
Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
Job BoardsSupportSuccessKnowledge & WritingTech
Job BoardsTech
We Work Remotely
The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs.
The largest remote work community in the world. With over 6M visitors, WWR is the #1 destination to find and list incredible remote jobs.
Job BoardsTech
NewslettersKnowledge & WritingJobs
Write the Docs Newsletter
Jobs for people who care about documentation.
Jobs for people who care about documentation.
NewslettersKnowledge & WritingJobs
ExperienceOperationsLeadershipManagementBooks
CXOXO: Building a Support Team Your Customers Will Love
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
CXOXO: Building a Support Team Your Customers Will Love is the ultimate guide to creating your customer experience strategy from the ground up.
ExperienceOperationsLeadershipManagementBooks
LearningVendor published
The Trust & Safety Academy
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
Tailored as a guiding compass, this immersive course caters to both seasoned Trust & Safety professionals and those just stepping into the industry, promising unparalleled expertise.
LearningVendor published
LearningCertification
The Community-Led Event Program Playbook
This course is for community teams and professionals who are building a distributed events program into their community strategy.
This course is for community teams and professionals who are building a distributed events program into their community strategy.
LearningCertification
LearningCertification
The Community MBA
The crash course in creating a community strategy with measurable business outcomes.
The crash course in creating a community strategy with measurable business outcomes.
LearningCertification
Newsletters
CMX Weekly
We review the top community industry news, trends,
jobs and resources every week, so you’re always in the know.
We review the top community industry news, trends,
jobs and resources every week, so you’re always in the know.
Newsletters
Communities
CMX Hub
CMX is the world's most passionate network of community professionals. Get the best tools, resources and ideas in your inbox every week.
CMX is the world's most passionate network of community professionals. Get the best tools, resources and ideas in your inbox every week.
Communities
SupportOperationsLeadershipManagementBooks
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
In The Customer Support Handbook, leaders in customer support bring their stories of brand failures, triumphs and best practices for support on the web. Finally, all you need to create your own amazing support team in one handy-dandy manual.
SupportOperationsLeadershipManagementBooks
LearningKnowledge & WritingSupportManagement
Managing in a Digital Economy
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
KCS is often a bigger change for managers than it is for knowledge workers. This self-paced, online course talks about what’s different when we are leading in a knowledge-centered environment.
LearningKnowledge & WritingSupportManagement
