Gain Grow Retain Job Board
Gain Grow Retain Job Board: Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
This community is designed to support
Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are. (The library is free and ungated, always).
Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.
Not yet, anyway — the library grows all the time. Drop one condition and see what shows up.
Gain Grow Retain Job Board
Gain Grow Retain Job Board: Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
This community is designed to support
The Community Roundtable Network
Platform: Higher Logic
Platform: Web (Higher Logic), Events
Website: The Community Roundtable
Price: $1,995 per year
The Network is the the world's most trusted private, confidential membership organization
Quick Learn: Storytelling with Metrics
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
Effectively communicating the metrics is critical
Quick Learn: Picking your Platform
Format: Course
Finding the right technology for your online community program is critical for the long-term success of your initiatives.
In this self-paced course you will learn about
Quick Learn: Operating Engagement Levers
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
Online engagement can be a constant
Quick Learn: Developing a Playbook
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
In this self-paced course you
Quick Learn: Cultivating Community Leadership
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
In this self-paced course you
Quick Learn: Community Skills Framework
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
In this self paced course you
Quick Learn: Building a Roadmap
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
In this self paced course you
Quick Learn: Mastering Moderation
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99
Effective moderation is critical to the
Social Executive Shorts
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495
The Community Roundtable’s Social Executive
Community Program Essentials
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495
Community Program Essentials is designed for community
Community Fundamentals
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495
Explore the fundamentals of online community management through
Community 101 | Community Frameworks and Models
Format: Course
Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: Free
This short, on-demand course gives learners a comprehensive overview
The Community Roundtable Job Board
The Community Roundtable Job Board: Our community management job board is the #1 place to find relevant community management jobs. Our community job board only features open roles that have
Customer Ed Weekly
Subscription: Free
Welcome to the weekly newsletter on Customer Education!
My mission is to provide customer education professionals with the latest insights, strategies, and best practices to enhance their knowledge
CELab Community
Platform: Web (Circle), Events
Website: CELab
Price: Free, but invite only
Customer Education is the discipline of teaching customers how to use and find value from products. As a business
Skilljar Customer Education & Training Job Board
Skilljar Customer Education & Training Job Board: Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a
Community Inc.
Subscription: Free
In this newsletter, I share my learnings through deep dives into the product communities that power them.
The goal: to demystify community-led growth and help you grow
Community Life
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
ElevateCX
Platform: Slack, Events
Website: ElevateCX
Price: Free
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships
Support Driven
Platform: Slack, Events
Website: Support Driven
Price: Free
The community dedicated to Customer Support as a career.
Write the Docs
Platform: Slack, Events
Website: Write the Docs
Price: Free
Write the Docs is a global community of people who care about documentation.
We consider everyone who
CustomerX Pros
Platform: Gradual
Platform: Web (Gradual), Events
Website: CustomerX Pros
Price: Free
The CustomerX Pros Community was created to:
Relatable Content by ElevateCX
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
Website | Vimeo | Amazon Music
The Supportive Podcast
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of
Epochal Support
Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a
Ticket Volume
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Host and InvGate Product Specialist Matt Beran chats with different IT leaders about Service Management, ITAM, ITIL, experience, ESM,
Support Leadership and Other Random Thoughts
Title: Support Leadership and Other Random Thoughts
Publisher: Miles Goldstein, Individual
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in
Customer Experience Insights by Idiomatic
Title: Customer Experience Insights by Idiomatic
Publisher: Idiomatic, Business
Subscription: Free
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic
The LaunchBrightly Blog
Title: / blog 😊
Publisher: LaunchBrightly, Business
Subscription: Free
Talking about Screenshots with Customer Support Teams
The Supportive
Subscription: Free
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives,
The Help Scout Blog
Title: Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Publisher: Help Scout, Business
Subscription: Free
Get tips and
Yetto Blog
Title: Yetto Blog
Publisher: Yetto, Business
Writing about building Yetto and the craft of Support.
We care about the craft of customer support and the lives
The Owlery
Title: The Owlery
Publisher: KnowledgeOwl, Business
Created by KnowledgeOwl, The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a
House of CX
Title: House of CX
Publisher: Felisha Wirtshafter, Individual
My name is Felisha, a Customer Experience leader who stumbled into the world of CX over a decade ago.
Since then, I'
Craig Stoss in CX
Title: Craig Stoss in CX
Publisher: Craig Stoss, Individual
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
The Customer Support Chronicles
Title: The Customer Support Chronicles
Publisher: Steve Tondé, Individual
Subscription: Free
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more
Customers, Etc.
Title: Customers, Etc.
Publisher: Ben McCormack, Individual
Subscription: Free
Hi, I’m Ben McCormack. I’ve been in the tech space over a decade, built support teams at Trello
BPO Bullhorn
Subscription: Free
Curated BPO Content, Without The Bull.
Join hundreds of BPO professionals getting bite-sized links to worthwhile content, every Thursday in the BPO Bullhorn.
The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’
Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! Whether you're a seasoned professional or
Welcome to Professional Helpers - a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in
Support Human Roundup
Subscription: Free and Paid
News, analysis, snark, and Bad Job Bingo for CX and Tech workers, delivered weekly.
Everything in Moderation*
Subscription: Free and Paid
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Your global guide to the
Funded and Hiring
Subscription: Free
A biweekly newsletter of funded startups and the jobs they're hiring for.
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Let’s
Support Human Jobs
Support Human Jobs: home of Bad Job Bingo-rated jobs. I read bad jobs so you don't have to.
Otta
When we started Otta, the realities of job search were quite bleak. Recruitment was stuck in the dark ages, the big players had failed to innovate, and job seekers
Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role?
Whether you are just starting your career in Customer Support or looking to take the next step in your
Send it over — including your own work and your company's. Tell me if you'd like credit for the find; I like naming the people who notice good things. New additions show up in the changelog as I go.