Skip to content
The library CX resources, all in one place 245 resources 21 added recently Suggest a resource

Everything I'd send a CX friend.

Podcasts, blogs, newsletters, books, communities, courses, tools, conferences, and more! Years of good work by CX folks, for CX folks. We deserve nice things, and here they are. (The library is free and ungated, always).

Like the best CX, every resource in the library was made by a human being, on purpose, for other human beings.

Job BoardsSuccessRetention, Revenue & Churn Gain Grow Retain Job Board
Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.

Gain Grow Retain Job Board: Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.

This community is designed to support

Gain Grow Retain is a free, open community and job board for Customer Success leaders in B2B SaaS organizations.
Job BoardsSuccessRetention, Revenue & Churn Added 04 Jul 2024
Communities The Community Roundtable Network
The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations.

Platform: Higher Logic

Platform: Web (Higher Logic), Events
Website: The Community Roundtable
Price: $1,995 per year


The Network is the the world's most trusted private, confidential membership organization

The Network is the the world's most trusted private, confidential membership organization for people leading the online community, collaboration, and change management efforts at global organizations.
Communities Added 04 Jul 2024
LearningData & Insights Quick Learn: Storytelling with Metrics
Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


Effectively communicating the metrics is critical

Effectively communicating the metrics is critical to supporting community growth and and sharing the business impact of your online community program. In this self-paced course you will learn how to turn numbers into narrative. (Estimate learning time is 22 minutes.)
LearningData & Insights Added 04 Jul 2024
Learning Quick Learn: Picking your Platform
In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)

Format: Course

Finding the right technology for your online community program is critical for the long-term success of your initiatives.

In this self-paced course you will learn about

In this self-paced course you will learn about the importance of, and how to, pick the right platform for your community. (Estimate learning time for this course is 19 minutes.)
Learning Added 04 Jul 2024
Learning Quick Learn: Operating Engagement Levers
In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


Online engagement can be a constant

In this self-paced course you will learn how to leverage different engagement factors for increased and more effective online engagement. (Estimated learning time is 22 minutes.)
Learning Added 04 Jul 2024
Learning Quick Learn: Developing a Playbook
In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


In this self-paced course you

In this self-paced course you will learn why and how you should develop a playbook for an online community program. (Estimated learning time for this course is 20 minutes.)
Learning Added 04 Jul 2024
LearningLeadership Quick Learn: Cultivating Community Leadership
In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


In this self-paced course you

In this self-paced course you will learn about the role of community leadership programs within a community, and the different forms they can take. (Estimated learning time is 24 minutes.)
LearningLeadership Added 04 Jul 2024
Learning Quick Learn: Community Skills Framework
In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


In this self paced course you

In this self paced course you will learn about The Community Roundtable’s Community Skills Framework™ to better understand the possible responsibilities of a community manager. (Estimated learning time is 19 minutes.)
Learning Added 04 Jul 2024
Learning Quick Learn: Building a Roadmap
In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


In this self paced course you

In this self paced course you will learn why and how you should develop a community roadmap. (Estimated learning time is 21 minutes.)
Learning Added 04 Jul 2024
Learning Quick Learn: Mastering Moderation
In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $99


Effective moderation is critical to the

In this self-paced course you will learn how to curate the culture of moderation you want, and what documentation you need to support it. (Estimated learning time: 22 minutes.)
Learning Added 04 Jul 2024
LearningLeadership Social Executive Shorts
The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495


The Community Roundtable’s Social Executive

The Community Roundtable’s Social Executive Shorts is a video series designed to help executives make the most of social tools and online communities. This course material is recommended for use as part of an executive coaching program.
LearningLeadership Added 04 Jul 2024
Learning Community Program Essentials
Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495


Community Program Essentials is designed for community

Community Program Essentials is designed for community professionals looking to grow their community program management skills and focuses on creating the strategic, operational, and technical elements that enable thriving online communities.
Learning Added 04 Jul 2024
Learning Community Fundamentals
Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: $495


Explore the fundamentals of online community management through

Explore the fundamentals of online community management through this eight-session course. Perfect for those new to online community management, or anyone looking to brush up on the foundations of community.
Learning Added 04 Jul 2024
Learning Community 101 | Community Frameworks and Models
This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.

Format: Course

Website: The Academy (Powered by the Community Roundtable)
Type: Course with Certificate
Location: Self-paced, Online
Price: Free


This short, on-demand course gives learners a comprehensive overview

This short, on-demand course gives learners a comprehensive overview of the four frameworks and models that form the foundation of successful community programs.
Learning Added 04 Jul 2024
Job Boards The Community Roundtable Job Board
Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more.

The Community Roundtable Job Board: Our community management job board is the #1 place to find relevant community management jobs. Our community job board only features open roles that have

Our community management job board is the #1 place to find relevant community management jobs. Find roles in community operations, community strategy, community program management, and more.
Job Boards Added 04 Jul 2024
NewslettersEducation Customer Ed Weekly
Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.

Subscription: Free

Welcome to the weekly newsletter on Customer Education!

My mission is to provide customer education professionals with the latest insights, strategies, and best practices to enhance their knowledge

Join CE Weekly to receive updates on industry news, events, articles, and resources that will help you succeed in your role.
NewslettersEducation Added 04 Jul 2024
CommunitiesEducation CELab Community
After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.

Platform: Web (Circle), Events
Website: CELab
Price: Free, but invite only

Customer Education is the discipline of teaching customers how to use and find value from products. As a business

After five years of CELab, we are announcing a new way to "find the others" by creating a community dedicated to elevating the state of customer education.
CommunitiesEducation Added 04 Jul 2024
Job BoardsEducation Skilljar Customer Education & Training Job Board
Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network.

Skilljar Customer Education & Training Job Board: Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a

Whether you’re hiring for a customer education role at your company or seeking a job opportunity for yourself, we’ve compiled a list of open customer training and education jobs from across our network.
Job BoardsEducation Added 04 Jul 2024
Newsletters Community Inc.
In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.

Subscription: Free

In this newsletter, I share my learnings through deep dives into the product communities that power them.

The goal: to demystify community-led growth and help you grow

In this newsletter, I share my learnings through deep dives into the product communities that power them. The goal: to demystify community-led growth and help you grow a business with community.
Newsletters Added 26 Jun 2024
Podcasts Community Life
Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!

Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!

Website | Apple | Spotify

Here we talk with community experts about their life journeys, how they came to the community world, and see them as persons, not titles!
Podcasts Added 26 Jun 2024
CommunitiesSupportExperience ElevateCX
Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.

Platform: Slack, Events
Website: ElevateCX
Price: Free

Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships

Join ElevateCX a premier community for those passionate about CX. Discover exclusive resources and events, and build relationships with CX enthusiasts.
CommunitiesSupportExperience Added 26 Jun 2024
CommunitiesSupport Support Driven
The community dedicated to Customer Support as a career.

Platform: Slack, Events
Website: Support Driven
Price: Free

The community dedicated to Customer Support as a career.

The community dedicated to Customer Support as a career.
CommunitiesSupport Added 26 Jun 2024
CommunitiesKnowledge & Writing Write the Docs
Write the Docs is a global community of people who care about documentation.

Platform: Slack, Events
Website: Write the Docs
Price: Free

Write the Docs is a global community of people who care about documentation.

We consider everyone who

Write the Docs is a global community of people who care about documentation.
CommunitiesKnowledge & Writing Added 26 Jun 2024
CommunitiesExperienceLeadership CustomerX Pros
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.

Platform: Gradual

Platform: Web (Gradual), Events
Website: CustomerX Pros
Price: Free

The Mission of the CustomerX Pros Community

The CustomerX Pros Community was created to:

  1. elevate the CustomerX professions (Customer
Your online home for exchanging success strategies with like-minded people, accessing previous and upcoming events, chatting with community partners, and viewing valuable resources that will elevate your game.
CommunitiesExperienceLeadership Added 26 Jun 2024
PodcastsExperienceSupportCultureLeadershipStartupsTech Relatable Content by ElevateCX
A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.

A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.

Website | Vimeo | Amazon Music

A semi-frequent, casual podcast of CX stories, led by a rotating gaggle of ElevateCX Community leaders. No edits, all glory.
PodcastsExperienceSupportCultureLeadershipStartups Added 22 Jun 2024
PodcastsSupportExperienceLeadership The Supportive Podcast
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of

Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
PodcastsSupportExperienceLeadership Added 22 Jun 2024
PodcastsSupportExperienceCultureLeadership Epochal Support
Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational.

Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a

Welcome to Epochal Growth, where we celebrate the incredible people shaping the future of customer experience and leadership. Join us as we celebrate innovators approaching communication and connection in a way that is transformational.
PodcastsSupportExperienceCultureLeadership Added 22 Jun 2024
PodcastsCultureManagementOperationsSupport Ticket Volume
Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.

Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Host and InvGate Product Specialist Matt Beran chats with different IT leaders about Service Management, ITAM, ITIL, experience, ESM,

Ticket Volume is a bi-weekly ITSM podcast powered by InvGate. Our main goal is to connect and build a community of Service Management professionals with new ideas and perspectives to improve IT experiences, manage better teams, and create more value.
PodcastsCultureManagementOperationsSupport Added 22 Jun 2024
BlogsSupportOperationsLeadershipManagement Support Leadership and Other Random Thoughts
Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.

Title: Support Leadership and Other Random Thoughts
Publisher: Miles Goldstein, Individual


Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in

Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
BlogsSupportOperationsLeadershipManagement Added 03 Apr 2024
BlogsExperienceData & InsightsAI & AutomationVendor published Customer Experience Insights by Idiomatic
Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.

Title: Customer Experience Insights by Idiomatic
Publisher: Idiomatic, Business
Subscription: Free


Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic

Tips and guides about customer analytics, AI and customer intelligence, as well as news, updates and stories about Idiomatic and the customer experience industry.
BlogsExperienceData & InsightsAI & AutomationVendor published Added 03 Apr 2024
NewslettersSupport The Supportive
The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.

Subscription: Free

The Supportive Weekly. It’s not boring.

The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives,

The email newsletter for people who want to deliver exceptional customer service experiences. Every edition is full of fresh perspectives, practical advice, and pointers to the best customer service content.
NewslettersSupport Added 03 Apr 2024
BlogsSupportSuccessExperienceCultureLeadershipManagementVendor published The Help Scout Blog
Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.

Title: Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
Publisher: Help Scout, Business
Subscription: Free


Get tips and

Get tips and advice on delivering exceptional customer service, engaging and delighting your customers, and building a customer-centric company.
BlogsSupportSuccessExperienceCultureLeadership Added 03 Apr 2024
BlogsSupportVendor publishedTech Yetto Blog
Writing about building Yetto and the craft of Support.

Title: Yetto Blog
Publisher: Yetto, Business


Blog

Writing about building Yetto and the craft of Support.

About the team

We care about the craft of customer support and the lives

Writing about building Yetto and the craft of Support.
BlogsSupportVendor publishedTech Added 03 Apr 2024
BlogsKnowledge & WritingSupportCultureVendor published The Owlery
The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.

Title: The Owlery
Publisher: KnowledgeOwl, Business


Created by KnowledgeOwl, The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a

The Owlery offers useful posts for all documentarians about writing documentation, editing, and publishing workflows, tips and guides for building a great support foundation, and advice for developing a thoughtful company culture.
BlogsKnowledge & WritingSupportCultureVendor published Added 03 Apr 2024
BlogsExperience House of CX
Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.

Title: House of CX
Publisher: Felisha Wirtshafter, Individual


My name is Felisha, a Customer Experience leader who stumbled into the world of CX over a decade ago.

Since then, I'

Here at the House Of CX, we'll explore ways to create surprisingly delightful interactions that leave your customers with a smile.
BlogsExperience Added 03 Apr 2024
BlogsSupportExperienceLeadershipTech Craig Stoss in CX
Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

Title: Craig Stoss in CX
Publisher: Craig Stoss, Individual


Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.

Craig Stoss is Exploring Leadership, Technology, Customer Support, and Customer Experience topics through articles, podcasts, and other content.
BlogsSupportExperienceLeadershipTech Added 03 Apr 2024
BlogsSupportCulture The Customer Support Chronicles
In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.

Title: The Customer Support Chronicles
Publisher: Steve Tondé, Individual
Subscription: Free


In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more

In this journal, I aim to document the challenges, triumphs, and insights gained along the way. But more importantly, I see it as an opportunity to engage with this wonderful community and seek your valuable feedback and insights.
BlogsSupportCulture Added 02 Apr 2024
BlogsExperienceSupportStartupsTech Customers, Etc.
This newsletter is about customers. It's about other things, too, but it's mostly about customers.

Title: Customers, Etc.
Publisher: Ben McCormack, Individual
Subscription: Free


Hi, I’m Ben McCormack. I’ve been in the tech space over a decade, built support teams at Trello

This newsletter is about customers. It's about other things, too, but it's mostly about customers.
BlogsExperienceSupportStartupsTech Added 02 Apr 2024
NewslettersSupportBPOs BPO Bullhorn
Curated BPO Content, Without The Bull.

Subscription: Free

Curated BPO Content, Without The Bull.

Join hundreds of BPO professionals getting bite-sized links to worthwhile content, every Thursday in the BPO Bullhorn.

  • News, events, and community
Curated BPO Content, Without The Bull.
NewslettersSupportBPOs Added 25 Mar 2024
PodcastsExperience The Juice with Jess
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.

Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’

Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience.
PodcastsExperience Added 25 Mar 2024
PodcastsExperienceCultureSupport Caffeinated CX
Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!

Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state! Whether you're a seasoned professional or

Introducing Caffeinated CX, the podcast that explores the world of customer experience, company culture, and contact centers, all in a hyper-caffeinated state!
PodcastsExperienceCultureSupport Added 25 Mar 2024
NewslettersJobs Professional Helpers
Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations!

Welcome to Professional Helpers - a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in

Professional Helpers is a weekly listing of jobs scoured from the corners of the interwebs, presented to you every Monday afternoon. You’ll find open roles in customer experience and success, trust & safety, community management, and other things that fit under user operations!
NewslettersJobs Added 24 Mar 2024
Newsletters Everything in Moderation*
Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.

Subscription: Free and Paid

Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.

Your global guide to the

Everything in Moderation is a weekly newsletter about content moderation and the policies, products, platforms and people shaping its future.
Newsletters Added 24 Mar 2024
NewslettersJobsTech Funded and Hiring
A biweekly newsletter of funded startups and the jobs they're hiring for.

Subscription: Free

A biweekly newsletter of funded startups and the jobs they're hiring for.

A biweekly newsletter of funded startups and the jobs they're hiring for.
NewslettersJobsTech Added 24 Mar 2024
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & WritingOperationsQualitySuccessSupportTech Professional Helpers
Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.

Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost. Let’s

Professional Helpers seeks to connect job-seeking helpers with open roles in their preferred fields and guide growing companies needing a CX boost.
Job BoardsAI & AutomationData & InsightsEducationExperienceKnowledge & Writing Added 24 Mar 2024
Job BoardsTech Otta
Only relevant roles. At the most exciting startups. Discover your top recommendations now.

When we started Otta, the realities of job search were quite bleak. Recruitment was stuck in the dark ages, the big players had failed to innovate, and job seekers

Only relevant roles. At the most exciting startups. Discover your top recommendations now.
Job BoardsTech Added 24 Mar 2024
Job BoardsSupportSuccessKnowledge & WritingTech Support Driven Jobs Board
Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.

Support Driven Jobs Board: Searching for your next Customer Support role?

Whether you are just starting your career in Customer Support or looking to take the next step in your

Support Driven Jobs Board: Searching for your next Customer Support role? Whether you are just starting your career in Customer Support or looking to take the next step in your career, we're here for you.
Job BoardsSupportSuccessKnowledge & WritingTech Added 24 Mar 2024

What's new

All changelogs →

Found something that belongs here?

Send it over — including your own work and your company's. Tell me if you'd like credit for the find; I like naming the people who notice good things. New additions show up in the changelog as I go.

Suggest a resource