LearningSupport
Intelligent Swarming Insights
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
This one-day, Trainer-led workshop provides an introduction to the concepts and core principles of Intelligent Swarming.
LearningSupport
LearningSupportCertification
Intelligent Swarming Fundamentals
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
This online, self-paced course is designed to create an understanding of what Intelligent Swarming is and why it is beneficial to stakeholders.
LearningSupportCertification
LearningKnowledge & WritingSupport
Digital Transformation Fundamentals
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
LearningKnowledge & WritingSupport
LearningKnowledge & WritingSupportCertification
KCS® v6 Practices
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
KCS v6 Practices is an advanced certification to demonstrate thorough, deep, and broad understanding of Knowledge-Centered Support.
LearningKnowledge & WritingSupportCertification
LearningKnowledge & WritingSupportCertification
KCS® v6 Fundamentals
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
This interactive, self-paced training introduces the basics and benefits of Knowledge-Centered Support.
LearningKnowledge & WritingSupportCertification
LearningSupportLeadershipManagementCertification
ITIL® 4 Master Designation
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
The ITIL 4 Master is the highest level of achievement of the ITIL 4 certification scheme. ITIL 4 Master recognises that you have gained the universal and diverse knowledge developed during your ITIL training and certification journey and have mastered the full suite of the ITIL competencies.
LearningSupportLeadershipManagementCertification
LearningSupportLeadershipCertification
ITIL® 4 Strategic Leader Certifications
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
LearningSupportLeadershipCertification
LearningSupportCertification
ITIL® 4 Practice Manager Certifications
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
Our latest practice-based modules provide shorter and more flexible training with opportunity to bundle, mix and match the modules.
LearningSupportCertification
LearningSupportManagementCertification
ITIL® 4 Managing Professional Certifications
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.
LearningSupportManagementCertification
LearningSupportCertification
ITIL® 4 Foundation - IT Service Management Certification
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture.
LearningSupportCertification
LearningExperienceCertification
Certified Customer Experience Professional (CCXP)
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
The Certified Customer Experience Professional (CCXP) program provides professional recognition of individuals with high levels of knowledge of the customer experience discipline.
LearningExperienceCertification
LearningExperienceAcademic
Digital Transformation, Customer Experience
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
LearningExperienceAcademic
LearningAI & AutomationData & Insights
Data Analysis with Generative AI Workshop Series
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
Join a small group for a workshop series to learn how to use Generative AI to improve your Data Analysis skills.
LearningAI & AutomationData & Insights
LearningAI & Automation
Generative AI Basics Workshop Series
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
Join a small group for a beginner's workshop series covering the basics needed to understand and leverage Generative AI.
LearningAI & Automation
PodcastsKnowledge & Writing
The Content Strategy Experts
The content strategy experts at Scriptorium discuss how to manage, structure, organize, and distribute content.
The content strategy experts at Scriptorium discuss how to manage, structure, organize, and distribute content.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
The Cherryleaf Podcast
The Cherryleaf Podcast is a podcast on becoming a better technical and business communicator.
The Cherryleaf Podcast is a podcast on becoming a better technical and business communicator.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
The Content Strategy Podcast
A podcast for people who care about content. Join host Kristina Halvorson and guests for a show dedicated to the practice (and occasional art form) of content strategy.
A podcast for people who care about content. Join host Kristina Halvorson and guests for a show dedicated to the practice (and occasional art form) of content strategy.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
Writers of Silicon Valley
The future is words. More businesses are investing in high quality UX writers and content strategists. Apple, Uber, Shopify, Spotify, Amazon...the list goes on. "UX Writer" is now one of the hottest jobs in tech - and around the world, too.
The future is words. More businesses are investing in high quality UX writers and content strategists. Apple, Uber, Shopify, Spotify, Amazon...the list goes on. "UX Writer" is now one of the hottest jobs in tech - and around the world, too.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
I'd Rather Be Writing
Topics and issues for technical writers. Improve your technical communication role. Empower users with better documentation.
Topics and issues for technical writers. Improve your technical communication role. Empower users with better documentation.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
Let's Talk Docs
On this podcast, we’ll be sharing with you a new concept around documentation and sustainability. We’re going to talk about how you can leverage documentation, how you can leverage content to bring more people, more attention, and more funding to your products.
On this podcast, we’ll be sharing with you a new concept around documentation and sustainability. We’re going to talk about how you can leverage documentation, how you can leverage content to bring more people, more attention, and more funding to your products.
PodcastsKnowledge & Writing
PodcastsKnowledge & Writing
Knowledgebase Ninjas
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
PodcastsKnowledge & Writing
PodcastsKnowledge & WritingTech
API The Docs Podcast
Our guests talk about their insights and experience as documentarians. We bring advice from behind open and closed developer portals, ideas on what new learnings you can aim for, and recent experiments from the field of API documentation.
Our guests talk about their insights and experience as documentarians. We bring advice from behind open and closed developer portals, ideas on what new learnings you can aim for, and recent experiments from the field of API documentation.
PodcastsKnowledge & WritingTech
PodcastsSupport
The Calling
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world.
The Calling is your guide to leading modern contact centres. On the show, we share innovative strategies, expert insights, and success stories from industry leaders across the world.
PodcastsSupport
PodcastsSupport
First Contact: Stories of the Call Center
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
PodcastsSupport
PodcastsSupport
CallTalk™ Radio
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
CallTalk is the first on-line radio show specifically about Call Centers. BenchmarkPortal brings this show to listeners with no vendor sponsorship so the content is completely neutral.
PodcastsSupport
PodcastsCultureLeadershipSupport
The Contact Center Coach
Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices.
Hosted by contact center veteran, Michael J. Tamer, this podcast covers topics such as building a positive culture, engaging your team, developing strong leadership skills, onboarding and training new hires, and improving your own self-help practices.
PodcastsCultureLeadershipSupport
PodcastsQualitySupport
Quality Perks - Call Center & Coffee Chats
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions.
Quality Perks is a special series hosted by Karyn Dupree and Neal Eggers, presented by BPA Quality. This unique program invites top leaders and experts from the contact center industry to engage in insightful discussions.
PodcastsQualitySupport
PodcastsSupport
Advice from a Call Center Geek!
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center.
Advice from a Call Center Geek is a weekly podcast with a focus on all things call center and contact center.
PodcastsSupport
PodcastsSupport
Customer Service Culture
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service.
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service.
PodcastsSupport
PodcastsCultureLeadershipExperience
Be Customer Led
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external.
PodcastsCultureLeadershipExperience
PodcastsSupport
Awful Service Podcast
Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories.
Awful Service is a Comedy Podcast that takes a look beyond the Bar Top. If you know someone in Customer Service, you know they have good stories.
PodcastsSupport
PodcastsExperience
Amazing Business Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts.
PodcastsExperience
Podcasts
Build Your Digital Community
The Build Your Digital Community podcast is focused on helping entrepreneurs and small businesses grow their communities, increase their impact and bring in their ideal client using their digital community.
The Build Your Digital Community podcast is focused on helping entrepreneurs and small businesses grow their communities, increase their impact and bring in their ideal client using their digital community.
Podcasts
PodcastsKnowledge & Writing
The Not-Boring Tech Writer
In each episode of this podcast we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and skills you can use in your life as a Not-Boring Tech Writer.
In each episode of this podcast we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and skills you can use in your life as a Not-Boring Tech Writer.
PodcastsKnowledge & Writing
PodcastsKnowledge & WritingTech
WORD UP!
The show is for founders and early-stage startups to help them understand the role that technical writing plays in their company's success. We explore the nerdy nature and culture of technical writers and how to find, build, and grow your technical writing team.
The show is for founders and early-stage startups to help them understand the role that technical writing plays in their company's success. We explore the nerdy nature and culture of technical writers and how to find, build, and grow your technical writing team.
PodcastsKnowledge & WritingTech
PodcastsKnowledge & WritingTech
The Manuscript
In The Manuscript, we're passionate about writing and technology. Every couple of weeks we talk to people making a difference in Technical Writing, Instructional Design, UX Writing, Content Strategy and anywhere else there’s someone thinking about content in digital products and the tech industry.
In The Manuscript, we're passionate about writing and technology. Every couple of weeks we talk to people making a difference in Technical Writing, Instructional Design, UX Writing, Content Strategy and anywhere else there’s someone thinking about content in digital products and the tech industry.
PodcastsKnowledge & WritingTech
PodcastsKnowledge & Writing
The ISTC Podcast
The Institute of Scientific and Technical Communicators (ISTC) produces a monthly podcast with interviews and news from the UK and around the world.
The Institute of Scientific and Technical Communicators (ISTC) produces a monthly podcast with interviews and news from the UK and around the world.
PodcastsKnowledge & Writing
PodcastsKnowledge & WritingTech
10-Minute Tech Comm
10-minute interviews with technical communication practitioners, scholars, and innovators. Hosted by Dr. Ryan Weber at the University of Alabama in Huntsville.
10-minute interviews with technical communication practitioners, scholars, and innovators. Hosted by Dr. Ryan Weber at the University of Alabama in Huntsville.
PodcastsKnowledge & WritingTech
PodcastsKnowledge & WritingTech
Inside Tech Comm with Zohra Mutabanna
Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon.
Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon.
PodcastsKnowledge & WritingTech
PodcastsKnowledge & Writing
Writers in Tech
A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub.
A podcast where content strategist, UX writers, and content designers share their well-kept industry secrets. This show is brought you by the UX Writing Hub.
PodcastsKnowledge & Writing
PodcastsSupportEducation
Support Night School
The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work.
The purpose of Support Night School podcast was to introduce people to the world of customer support in the tech industry. Our goal was to reach people who have translatable skills (or those who are willing to work to gain those skills) in order to secure stable and fulfilling tech support work.
PodcastsSupportEducation
Podcasts
An Incomplete History of Online Communities
Welcome to "An Incomplete History of Online Communities" the podcast series that delves into the fascinating history of online communities. We explore the evolution of virtual spaces where people connect, share, and create.
Welcome to "An Incomplete History of Online Communities" the podcast series that delves into the fascinating history of online communities. We explore the evolution of virtual spaces where people connect, share, and create.
Podcasts
Podcasts
Keep Connected
Keep Connected is a podcast about the power of community hosted by me, David Siegel, CEO of Meetup.
Keep Connected is a podcast about the power of community hosted by me, David Siegel, CEO of Meetup.
Podcasts
Podcasts
Membership Geeks
Join Mike Morrison - one half of the Membership Geeks - for advice, tips and insight on planning, running and growing a successful membership website plus interviews with existing membership owners and industry experts.
Join Mike Morrison - one half of the Membership Geeks - for advice, tips and insight on planning, running and growing a successful membership website plus interviews with existing membership owners and industry experts.
Podcasts
Podcasts
The Community Strategy Podcast
The Community Strategy Podcast (CSP) offers interviews with online community leaders who share their community-building journey. Discover proven strategies to help you save thousands of hours of your valuable time building an online community.
The Community Strategy Podcast (CSP) offers interviews with online community leaders who share their community-building journey. Discover proven strategies to help you save thousands of hours of your valuable time building an online community.
Podcasts
Podcasts
Community Pulse
Community Pulse is the spot for Developer Relations and Community professionals who are looking for information on building technical communities.
Community Pulse is the spot for Developer Relations and Community professionals who are looking for information on building technical communities.
Podcasts
Podcasts
The Community Experience
The Community Experience was designed to explore all things community and to help community facilitators design online communities that thrive, whether yours is a niche community based on fandom, or tied to a personal brand or business.
The Community Experience was designed to explore all things community and to help community facilitators design online communities that thrive, whether yours is a niche community based on fandom, or tied to a personal brand or business.
Podcasts
Podcasts
Create Community
On this podcast, host Marsha Druker (Founder of Fuckup Nights Toronto) chats with fellow community builders to define what “community” truly means and how it evolves with changing times.
On this podcast, host Marsha Druker (Founder of Fuckup Nights Toronto) chats with fellow community builders to define what “community” truly means and how it evolves with changing times.
Podcasts
Podcasts
Peers Over Beers
B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals.
B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals.
Podcasts
Podcasts
Building Communities for Startups
Are you looking to launch a community for your next venture? We designed this 10-episode series to help you understand the steps you need to take. In this series, we bring you insights from ten experienced community professionals who build successful communities and share exactly how they did it.
Are you looking to launch a community for your next venture? We designed this 10-episode series to help you understand the steps you need to take. In this series, we bring you insights from ten experienced community professionals who build successful communities and share exactly how they did it.
Podcasts
