Klaus
AI
+22
Feb 29, 2024
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35 min read
2 Round 2 Up: That Can't Be Real
In which I fool myself into thinking I can speed-run through the latest news, more good stuff, and the most unhinged job listing I've reviewed yet.
Content
+2
Feb 22, 2024
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1 min read
Klaus: Why is Quality Assurance Important in Customer Service?
Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.
Content
+2
Feb 22, 2024
•
1 min read
Klaus: How to Hire and Manage a Diverse Customer Service Team
A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.
Content
+2
Feb 22, 2024
•
1 min read
Klaus: How to Calculate and Improve Customer Service ROI
Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.
Zendesk
+12
Jan 14, 2024
•
26 min read
14Jan24 Roundup: Dogs and Cats, Living Together
Enter the Support Human Roundup. I’ll be playing with format, content, and timing of the Roundup in the coming weeks to see what works, but this newsletter will almost certainly be much more longform than We Support NYC’s newsletter and include considerably more snark and commentary.