Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.

This piece was written for Klaus, and it seems to have disappeared after Klaus became a part of Zendesk. Check out the full-text PDF instead!

Klaus - Why is Quality Assurance Important in Customer Service.pdf

Klaus - Why is Quality Assurance Important in Customer Service.pdf

8.30 MBPDF File

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