How to Calculate and Improve Customer Service ROI
This piece was written for Klaus, and it disappeared after Klaus became a part of Zendesk — the full text lives on as a PDF, exactly as published.
The rest of it lives at KlausMetrics & capacityPDFthe source.
The whole thing lives here, exactly as published.
https://supporthuman.cx/content/files/2026/08/klaus-roi.pdf
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