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SUPPORT HUMAN
Search
Home
Newsletter
Services
Portfolio
Bad Job Bingo
Jobs
Resources
Become a Member
More
Login
Sign Up

Klaus

AI

+22

2 Round 2 Up: That Can't Be Real

Mar 1, 2024

•

35 min read

2 Round 2 Up: That Can't Be Real

In which I fool myself into thinking I can speed-run through the latest news, more good stuff, and the most unhinged job listing I've reviewed yet.

Steph Lundberg
Steph Lundberg

Content

+2

Klaus: Why is Quality Assurance Important in Customer Service?

Feb 22, 2024

•

1 min read

Klaus: Why is Quality Assurance Important in Customer Service?

Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.

Steph Lundberg
Steph Lundberg

Content

+2

Klaus: How to Hire and Manage a Diverse Customer Service Team

Feb 22, 2024

•

1 min read

Klaus: How to Hire and Manage a Diverse Customer Service Team

A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.

Steph Lundberg
Steph Lundberg

Content

+2

Klaus: How to Calculate and Improve Customer Service ROI

Feb 22, 2024

•

1 min read

Klaus: How to Calculate and Improve Customer Service ROI

Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.

Steph Lundberg
Steph Lundberg

Zendesk

+12

14Jan24 Roundup: Dogs and Cats, Living Together

Jan 15, 2024

•

26 min read

14Jan24 Roundup: Dogs and Cats, Living Together

Enter the Support Human Roundup. I’ll be playing with format, content, and timing of the Roundup in the coming weeks to see what works, but this newsletter will almost certainly be much more longform than We Support NYC’s newsletter and include considerably more snark and commentary.

Steph Lundberg
Steph Lundberg

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