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SUPPORT HUMAN
Search
Home
Newsletter
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Jobs
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Become a Member
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Login
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Content

Help Scout

+2

Help Scout: A Practical Approach to AI Transparency

Mar 11, 2025

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3 min read

Help Scout: A Practical Approach to AI Transparency

What I’ve just described is AI transparency, and it’s not an understatement to say it’s the most important concept you’ll ever hear about when evaluating and using AI in your business.

Steph Lundberg
Steph Lundberg

Content

+2

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Aug 8, 2024

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2 min read

Tettra: How To De-Escalate An Angry Customer (Expert Guide)

Time spent de-escalating a customer is also time spent getting to know them, understanding their needs, and finding common ground.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

Aug 1, 2024

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2 min read

Help Scout: Why Great Customer Service Isn’t Just Important, It's a Necessity

If you’re a small business owner, a CFO, or an ecommerce ops manager, the importance of customer service to your business may not seem quite so clear. It’s natural that you’d have questions. Luckily, I’ve got answers, and I think it’s time for business leaders to take another look.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

Mar 19, 2024

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1 min read

Help Scout: A New Paradigm: Rethinking 'The Customer Is Always Right'

We believe it’s time to shift the customer service paradigm again: from “The customer is always right” to “The customer always deserves to be helped.”

Steph Lundberg
Steph Lundberg

Content

+2

Webinar: Constructing Customer Delight: The Blueprint Begins with a Knowledge Base

Feb 29, 2024

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1 min read

Webinar: Constructing Customer Delight: The Blueprint Begins with a Knowledge Base

In a joint webinar hosted by Support Driven and KnowledgeOwl, we shared practical tips for strengthening the foundation of your knowledge base.

Steph Lundberg
Steph Lundberg

Content

+2

Klaus: Why is Quality Assurance Important in Customer Service?

Feb 22, 2024

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1 min read

Klaus: Why is Quality Assurance Important in Customer Service?

Here’s why companies invest in customer service quality assurance (with examples and results of their QA programs) — and why you should, too.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help

Feb 22, 2024

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1 min read

Help Scout: Benefits of AI in Customer Service: 4 Ways AI Can Help

Generative AI can be an incredibly powerful tool when implemented and used correctly. Here are four benefits of using AI in your customer service experience, as well as advice on how to do so responsibly.

Steph Lundberg
Steph Lundberg

Content

+2

Klaus: How to Hire and Manage a Diverse Customer Service Team

Feb 22, 2024

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1 min read

Klaus: How to Hire and Manage a Diverse Customer Service Team

A diverse customer service team can strongly impact your company’s competitiveness and bottom line. Here’s why, and how to build one.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle

Feb 22, 2024

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1 min read

Help Scout: The Ultimate Guide to Understanding and Managing Your Customer Lifecycle

Learn how to manage each stage of the customer lifecycle so that customers will not only stick around long-term, they’ll also become advocates for your company.

Steph Lundberg
Steph Lundberg

Content

+2

Tettra: Internal vs External Knowledge Bases (And Why You Need Both)

Feb 22, 2024

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1 min read

Tettra: Internal vs External Knowledge Bases (And Why You Need Both)

Internal and external knowledge bases: What’s the difference? And do you need both for your company support team?

Steph Lundberg
Steph Lundberg

Content

+2

SwiftEQ: How ChatGPT handles common customer support scenarios

Feb 22, 2024

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1 min read

SwiftEQ: How ChatGPT handles common customer support scenarios

Explore the practical use of ChatGPT in handling typical customer support scenarios.

Steph Lundberg
Steph Lundberg

Content

+2

Missive: 8 Soft Skills Proven to Improve Customer Service

Feb 22, 2024

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1 min read

Missive: 8 Soft Skills Proven to Improve Customer Service

Understand the importance of soft skills in customer service. Learn why it’s important to invest time and effort into mastering them.

Steph Lundberg
Steph Lundberg

Content

+2

SwiftEQ: How to measure your support team's capacity (and manage it well)

Feb 22, 2024

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1 min read

SwiftEQ: How to measure your support team's capacity (and manage it well)

Discover how to effectively measure and manage your support team’s capacity to prevent burnout and ensure optimal performance.

Steph Lundberg
Steph Lundberg

Content

+2

Missive: How to Set Customer Service Goals for Success

Feb 22, 2024

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1 min read

Missive: How to Set Customer Service Goals for Success

Learn how to set customer service goals for success. Tips for managers and customer service agents who want to improve their customer service skills.

Steph Lundberg
Steph Lundberg

Content

+2

SwiftEQ: Expert tips and tools to keep your Customer Support team updated

Feb 22, 2024

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1 min read

SwiftEQ: Expert tips and tools to keep your Customer Support team updated

Discover expert strategies for maintaining effective communication and information flow within support teams.

Steph Lundberg
Steph Lundberg

Content

+2

KnowledgeOwl: The Top 25 Knowledge Base Software Solutions for 2024

Feb 22, 2024

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1 min read

KnowledgeOwl: The Top 25 Knowledge Base Software Solutions for 2024

How to find the best knowledge base software solution for your needs. Includes a guide on how to approach your search, a template rubric for comparing solutions, and a list of knowledge base tools.

Steph Lundberg
Steph Lundberg

Content

+2

SwiftEQ: 46 ChatGPT prompts to help you write better Customer Support documentation

Feb 22, 2024

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1 min read

SwiftEQ: 46 ChatGPT prompts to help you write better Customer Support documentation

Discover how ChatGPT can transform your help center’s efficiency with 46 prompts to help you write better documentation.

Steph Lundberg
Steph Lundberg

Content

+2

Nicereply: 18 Negative Feedback Examples (+ Guide on How to Give It Right)

Feb 22, 2024

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1 min read

Nicereply: 18 Negative Feedback Examples (+ Guide on How to Give It Right)

Discover effective negative feedback examples and master the art of constructive criticism with our guide. Improve your feedback skills now!

Steph Lundberg
Steph Lundberg

Content

+2

Peak Support: Training Remote Customer Support Agents

Feb 22, 2024

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1 min read

Peak Support: Training Remote Customer Support Agents

How do you create effective, engaging training for customer support agents when they’re working from home, spread out across countries and sometimes even continents?

Content

+2

Klaus: How to Calculate and Improve Customer Service ROI

Feb 22, 2024

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1 min read

Klaus: How to Calculate and Improve Customer Service ROI

Trying to demonstrate the impact of customer support on profits? Go through the numbers and calculate your customer service ROI. Here’s how.

Steph Lundberg
Steph Lundberg

Content

+2

SwiftEQ: How to Structure a Help Center for a Better Customer Experience

Feb 22, 2024

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1 min read

SwiftEQ: How to Structure a Help Center for a Better Customer Experience

In today’s online-centric world, providing a way for your customers to find information and solve problems themselves is vital.

Steph Lundberg
Steph Lundberg

Help Scout

+2

Help Scout: 101 Best Live Chat Response Examples for Customer Service

Jan 16, 2024

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2 min read

Help Scout: 101 Best Live Chat Response Examples for Customer Service

Let’s talk about how your support team can get canned live chat responses right — with dozens of examples to illustrate.

Steph Lundberg
Steph Lundberg

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