> ## Content Index
> Fetch the complete content index at: https://supporthuman.cx/llms.txt
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# Support Leadership and Other Random Thoughts
- URL: https://supporthuman.cx/resources/support-leadership-and-other-random-thoughts/
- Published: 2024-04-03T23:51:39.000Z
- Updated: 2026-08-07T22:13:36.000Z
- Description: Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies.
- Author: Steph Lundberg
- Tags: Blogs, Support, Operations, Leadership, Management, #Import 2026-08-07 19:17, #resource

**Title:** [Support Leadership and Other Random Thoughts](https://www.linkedin.com/in/milesgoldstein/recent-activity/all/?ref=supporthuman.cx)  
**Publisher:** Miles Goldstein, Individual

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Thoughts from Miles Goldstein, a proven leader who has built and managed global Support, Services, and Engineering organizations in enterprise software companies. Experience includes sustaining engineering, QA / testing, documentation, application operations, and all aspects of software technical support, including rapid repair (tier 3), back-end diagnostics (tier 2), front-line support (tier 1), major account management, escalation support, and crisis management.