> ## Content Index
> Fetch the complete content index at: https://supporthuman.cx/llms.txt
> Use this file to discover other available public pages before exploring further.

# Digital Transformation Fundamentals
- URL: https://supporthuman.cx/resources/digital-transformation-fundamentals/
- Published: 2024-03-23T01:01:21.000Z
- Updated: 2026-08-08T00:05:34.000Z
- Description: The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?
- Author: Steph Lundberg
- Tags: Learning, Knowledge & Writing, Support, #Import 2026-08-07 19:17, #resource

Format: Course

**Website:** [Digital Transformation Fundamentals, Consortium for Service Innovation](https://www.serviceinnovation.org/kcs/kcs-training/?ref=supporthuman.cx#started:~:text=a%20KCS%20implementation.-,Digital%20Transformation%20Fundamentals,-The%20online%2C%20self)  
**Type:** Course Only (no professional certification upon completion)  
**Location:** Self-paced, Online  
**Price:** $95 for course

---

The online, self-paced Digital Transformation Fundamentals course sets the context for the knowledge journey. What do we mean by digital transformation and why is it important?

**Topics**:

- Digital Transformation characteristics and examples
- Customer expectations and the customer value erosion model
- Opportunities for the Service Organization and the Service Agent to take advantage of Digital Transformation
- KM Best Practices that support Digital Transformation

$95 (USD). 45 minutes to complete. Must be completed within 12 weeks of purchase.