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# Digital Transformation, Customer Experience
- URL: https://supporthuman.cx/resources/digital-transformation-customer-experience/
- Published: 2024-03-22T23:42:41.000Z
- Updated: 2026-08-08T00:05:37.000Z
- Description: Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.
- Author: Steph Lundberg
- Tags: Learning, Experience, Academic, #Import 2026-08-07 19:17, #resource

Format: Degree or Certificate

**Website:** [Daniels College of Business, University of Denver](https://daniels.du.edu/digital-leadership/graduate-certificates/?ref=supporthuman.cx)  
**Type:** 16-credit or 24-credit Graduate Certificates  
**Location:** Online  
**Price:** $1,668 per credit hour

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Our two graduate certificates in digital transformation include immersive short-format sprints in emerging technologies, analytics and the leadership skills leaders need to digitally transform their organizations.

All courses are online, and there are no required prerequisites. All certificates have the same application process and per-hour tuition rate.

## Certificates in Digital Transformation

**Specialized Graduate Certificate (16 credit hours)**

With this specialized graduate certificate, students will develop a foundation of digital transformation skills that intersect with both leadership and emerging technologies. Completing this certificate will do more than provide you with a roadmap of how to transform an organization in today’s digital environment—it will help you develop fluency in the emerging technologies of the Fourth Industrial Revolution and empower you to leverage these skills to lead stakeholders through the digital transformation process. You’ll learn all this through hands-on, real-world projects that you can apply immediately.

You’ll take three foundational courses:

- The Foundation for Digital Transformation
- Artificial Intelligence (AI)
- Either Intrapreneurship and Leading Change or Digital Transformation: Design & Execution

You’ll choose one of the following leadership courses:

- Business Model Innovation
- Talent Management
- **Customer Experience (CX)**
- Leading Digital Teams

You’ll choose 6 credits from the following emerging technology and technology super-sprint courses:

- Internet of Things (1 credit)
- Augmented/Virtual Reality (1 credit)
- Robotic Process Automation (1 credit)
- Cybersecurity (1 credit)
- Mobile Technology (1 credit)
- FinTech (1 credit)
- Other Industry Applications (1 credit)
- Blockchain (2 credits)
- Cloud/Edge Computing (2 credits)

**Graduate Certificate (24 credit hours)**

The advanced graduate certificate builds on the specialized certificate by layering on the important concept of digital ethics and privacy and provides you with additional opportunities to enhance your digital leadership capabilities. The certificate is intended to solidify your ability to create change and help lead this change with your organization.

To complete the certificate you will:

- Take Digital Ethics and Privacy
- Take one of the following digital transformation courses:
  - Intrapreneurship and Leading Change
  - Digital Transformation: Design & Execution
- Choose one of following leadership courses:
  - Business Model Innovation
  - Talent Management
  - **Customer Experience (CX)**
  - Leading Digital Teams