> ## Content Index
> Fetch the complete content index at: https://supporthuman.cx/llms.txt
> Use this file to discover other available public pages before exploring further.

# Customer Experience University
- URL: https://supporthuman.cx/resources/customer-experience-university/
- Published: 2024-03-21T00:54:25.000Z
- Updated: 2026-08-07T22:16:11.000Z
- Description: This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers.
- Author: Steph Lundberg
- Tags: Podcasts, Experience, #Import 2026-08-07 19:17, #resource

Joseph Michelli is an organizational consultant, professional speaker and New York Times #1, Wall Street Journal, USA Today and Businessweek Magazine bestselling business author. 

He has consulted with and written books about leadership and customer experience at brands like Starbucks, Mercedes-Benz, The Ritz-Carlton Hotel Company, Zappos, and the Pike Place Fish Market. This podcast offers practical leadership tips gained from great businesses - large and small. It will spark you and your company to drive engagement loyalty and advocacy among your people and customers.

[**Website**](https://www.josephmichelli.com/podcast/?ref=supporthuman.cx) **|** [**Apple**](https://podcasts.apple.com/us/podcast/customer-experience-university-winning-loyalty-engagement/id186584231?ref=supporthuman.cx) **|** [**Spotify**](https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo?ref=supporthuman.cx) **|** [**PodBean**](https://drjosephm.podbean.com/?ref=supporthuman.cx)