# Support Human
> Home of Bad Job Bingo. An independent publication for CX and Tech professionals — a newsletter, CX job board, free career tools, and a resource library.
Public Ghost content for AI and LLM tooling. Use `/llms-full.txt` for consolidated page and post context.
Append `.md` to any post or page URL to get the content in Markdown (for example, `/example-post.md`).

## Pages
- [About this site](https://supporthuman.cx/about.md) - Support Human is an independent publication launched in August 2026 by Steph Lundberg. If you subscribe today, you'll get full access to the website as well as email newsletters about new content when it's available. Your subscription makes this site possible, and allows Support Human to continue t…

## Posts
- [The Mark II bookmark: a phantom (menace)](https://supporthuman.cx/p/the-mark-ii-bookmark-a-phantom-menace.md) - In which I come out of a brief hiatus to do what I do best: yell about a company's bad CX.
- [Trust & Safety Summit 2027](https://supporthuman.cx/resources/trust-safety-summit-2027.md) - 22–24 Mar 2027 · London, UK · In person
- [Experience Leaders Live Show Asia, Singapore 2027](https://supporthuman.cx/resources/experience-leaders-live-show-asia-singapore-2027.md) - 6–7 Apr 2027 · Singapore · In person
- [Engagement Leaders Live Show Singapore, Asia 2027](https://supporthuman.cx/resources/engagement-leaders-live-show-singapore-asia-2027.md) - 6–7 Apr 2027 · Singapore · In person
- [Customer Contact East](https://supporthuman.cx/resources/customer-contact-east.md) - 11–14 Apr 2027 · Fort Lauderdale, FL · In person
- [Customer Strategy & Planning Connections](https://supporthuman.cx/resources/customer-strategy-planning-connections.md) - 26 Apr 2027 · Newcastle upon Tyne, UK · In person
- [Customer Experience Strategies Summit](https://supporthuman.cx/resources/customer-experience-strategies-summit.md) - 12–13 May 2027 · Toronto, ON · In person
- [CX Forum West](https://supporthuman.cx/resources/cx-forum-west.md) - 24–25 May 2027 · San Francisco, CA · In person
- [CX Forum EMEA](https://supporthuman.cx/resources/cx-forum-emea.md) - 7–8 Jun 2027 · Amsterdam, Netherlands · In person
- [CX Forum East](https://supporthuman.cx/resources/cx-forum-east.md) - 14–15 Jun 2027 · New York City, NY · In person
- [CCW Las Vegas](https://supporthuman.cx/resources/ccw-las-vegas.md) - 14–17 Jun 2027 · Las Vegas, NV · In person
- [Experience Leaders Live Show UK 2027](https://supporthuman.cx/resources/experience-leaders-live-show-uk-2027.md) - 22–23 Jun 2027 · Birmingham, UK · In person
- [Customer Operations Leaders Live Show UK 2027](https://supporthuman.cx/resources/customer-operations-leaders-live-show-uk-2027.md) - 22–23 Jun 2027 · Birmingham, UK · In person
- [Engagement Leaders Live Show UK 2027](https://supporthuman.cx/resources/engagement-leaders-live-show-uk-2027.md) - 22–23 Jun 2027 · Birmingham, UK · In person
- [Customer Experience 2027](https://supporthuman.cx/resources/customer-experience-2027.md) - 12–14 Jul 2027 · East Coast Locale · In person
- [Customer Operations Leaders Live Show Asia, Malaysia 2027](https://supporthuman.cx/resources/customer-operations-leaders-live-show-asia-malaysia-2027.md) - 17–18 Aug 2027 · Kuala Lumpur, Malaysia · In person
- [Engagement Leaders Live Show Asia 2027](https://supporthuman.cx/resources/engagement-leaders-live-show-asia-2027.md) - 17–18 Aug 2027 · Kuala Lumpur, Malaysia · In person
- [Moment 2026](https://supporthuman.cx/resources/moment-2026.md) - 6 Oct 2026 · New York, NY, USA · In person
- [Support Driven Leadership Summit 2026](https://supporthuman.cx/resources/support-driven-leadership-summit-2026-2.md) - 27–29 Oct 2026 · New York, NY · In person
- [CMX Summit 2027](https://supporthuman.cx/resources/cmx-summit-2027.md) - 29–30 Apr 2027 · 3:00 PM UTC · In person
- [TSPA APAC Summit 2026](https://supporthuman.cx/resources/tspa-apac-summit-2026.md) - 10–11 Nov 2026 · Singapore, Singapore · In person
- [CX Travel & Hospitality Exchange](https://supporthuman.cx/resources/cx-travel-hospitality-exchange.md) - 8–9 Sep 2026 · London, UK · In person
- [Sustainability shmustainability](https://supporthuman.cx/p/sustainability-shmustainability.md) - Stuff and things, things and stuff I’m struggling with some major ennui this week. I don’t know if it’s because I was miserably sick late last week/early this week (I’m old and frail now, y’all!), if I’m still trying to get my sleep schedule back into some semblance of reasonable (why does 5am even…
- [Salesforce is acquiring Fin, a move that isn't so much a bet as it is a ploy](https://supporthuman.cx/p/salesforce-is-acquiring-fin-a-move-that-isnt-so-much-a-bet-as-it-is-a-ploy.md) - Bit of a mammoth issue for you today, given I was out for a few weeks. In my defense, those few weeks involved: wrapping up a very demanding job, driving 18 hours for the family to be on vacation, starting and onboarding to a new job, attempting to drive back, an incident with a deer, a busted RV t…
- [Best of Bad Job Bingo: AI Dystopia Edition](https://supporthuman.cx/p/best-of-bad-job-bingo-ai-dystopia-edition.md) - A look back at some of the most infamous AI jobs that have gone through Bad Job Bingo.
- [From the Archives: Danger, Will Robinson, Danger!](https://supporthuman.cx/p/from-the-archives-danger-will-robinson-danger.md) - CX's metaphorical Robot is sounding the alarm.
- [Robotics Technical Support Specialist](https://supporthuman.cx/jobs/robotics-technical-support-specialist.md) - I know, I know, this is *yet another* AI company, but this one has robots! And okay, their Careers page is kind of hokey, but hokey is a significant step up from some of the jobs I've rated today. It's robots, y'all. Let me have this.
- [Product Specialist - Electrical](https://supporthuman.cx/jobs/product-specialist-electrical.md) - It's fitting that this is AI for mechanical, electrical, and plumbing engineering because this company comes across like a whole drawer full of tools.
- [Customer Success Associate](https://supporthuman.cx/jobs/customer-success-associate.md) - Because AI is famous for being fair and unburdened by the biases of its creators!
- [Customer Operations](https://supporthuman.cx/jobs/customer-operations.md) - Hey, so -- remember that saxophone I mentioned earlier? It's getting louder.
- [Customer Success Representative](https://supporthuman.cx/jobs/customer-success-representative.md) - Also, oh my god the music in their offsite highlight reel. The sweeping camera work. The editing. You're not scoring the winning goal against the USSR, it's not the Miracle on Ice, it's a conference at a fucking Marriott. Can we bring it down a notch, Honeycomb?
- [Head of Customer Experience](https://supporthuman.cx/jobs/head-of-customer-experience-2.md) - You know that TikTok meme, the one where someone is doing something stupid and the saxophone just keeps getting louder? That is basically my entire career doing Bad Job Bingo on AI jobs.
- [Support Engineer (AMER)](https://supporthuman.cx/jobs/support-engineer-amer.md) - Full disclosure: I'm a happy Supabase customer, so I'm hoping they're okay. Fingers crossed!
- [Technical Support Expert](https://supporthuman.cx/jobs/technical-support-expert.md) - Have you guys ever had to explain to customers why your product deleted their entire codebase or leaked all their sensitive customer data or facilitated a murder-suicide? No? Would you like to continue *not* having to do that? If yes, then maybe don't pick this product to support.
- [I rate AI jobs while the saxophone gets louder](https://supporthuman.cx/p/i-rate-ai-jobs-while-the-saxophone-gets-louder.md) - Hello friends! Got a doozy for you this week. I know it seems like there’s a lot of AI companies out there hiring, and that’s because, well, there are a lot of AI companies out there hiring. I’ll often look at startups first for jobs to rate, and it’s just the state of things right now that most of…
- [Zendesk made a big mistake, Meta was hoisted by its own petard, and Elon is a trillionaire](https://supporthuman.cx/p/zendesk-made-a-big-mistake-meta-was-hoisted-by-its-own-petard-and-elon-is-a-trillionaire.md) - OH, HAI, HOW’S IT GOING? I hope you missed me, because I missed you. I know I’ve missed a lot of excellent writing, videos, and podcasts (not to mention news), so please don’t take this content-light issue as indicative of anything but me trying to protect my sanity and energy by not overdoing it m…
- [Customer Experience & Growth Automation Manager](https://supporthuman.cx/jobs/customer-experience-growth-automation-manager.md) - Period companies, GET YOUR SHIT TOGETHER OH MY GOD
- [Support Specialist](https://supporthuman.cx/jobs/support-specialist-2.md) - Why the fuck are you wanting your Support team to work 22 HOURS IN TWO DAYS JESUS FUCKING CHRIST
- [Senior Manager, Dedicated Product Support](https://supporthuman.cx/jobs/senior-manager-dedicated-product-support.md) - Application is on Workday. My condolences.
- [Things get a little, shall we say, hysterical](https://supporthuman.cx/p/things-get-a-little-shall-we-say-hysterical.md) - Apologies for the super short post! Catching up on 8 weeks of stuff is fuuuuunnnn. However, I do bring you a Bad Job Bingo novelty: our first all-reader-submitted, all Seriously Maybe Don’t issue. Enjoy! Get Hired I play Bad Job Bingo with every job listing that appears in the Roundup and categoriz…
- [Customer Success Manager (Remote)](https://supporthuman.cx/jobs/customer-success-manager-remote-2.md) - I'm not entirely certain Rankbreeze is a real company. There's no About Us or Careers page, just a very barebones website that features people talking about Rankbreeze at some kind of conference? It all just feels weird and fishy.
- [beehiiv’s Tyler Denk Reminds Us That Tech Is Just Assholes All the Way Down](https://supporthuman.cx/p/beehiivs-tyler-denk-reminds-us-that-tech-is-just-assholes-all-the-way-down.md) - Water is wet! News at 11.
- [From the Archives: We're All Trying to Find the Guy Who Did This](https://supporthuman.cx/p/from-the-archives-we-re-all-trying-to-find-the-guy-who-did-this.md) - A venture capitalist demonstrates exactly zero judgment on LinkedIn, and I try not to lose my goddamn mind.
- [Best of Bad Job Bingo: Fun Edition](https://supporthuman.cx/p/best-of-bad-job-bingo-fun-edition.md) - It actually is possible to have too much fun.
- [No new issue this week](https://supporthuman.cx/p/no-new-issue-this-week.md) - So many germs, so little time.
- [Customer Success Manager](https://supporthuman.cx/jobs/customer-success-manager-19.md) - Someone's health is not a product. That they're treating it like one is a big, big problem.
- [Customer Experience Associate](https://supporthuman.cx/jobs/customer-experience-associate-3.md) - Not for those looking to create forgettable CX and do the shittiest work they've ever done!
- [Commercial Manager (Construction)](https://supporthuman.cx/jobs/commercial-manager-construction.md) - Dudes out here founding companies instead of going to therapy.
- [Customer Operations Manager](https://supporthuman.cx/jobs/customer-operations-manager.md) - It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!
- [Customer Experience Manager](https://supporthuman.cx/jobs/customer-experience-manager-4.md) - Friends, the way I laughed. Funny uh-oh, not funny ha-ha. Run! Run away from this egotistical, self-deceiving micromanager!
- [Everything is just really effing weird this week, y'all](https://supporthuman.cx/p/everything-is-just-really-effing-weird-this-week-yall.md) - I’m going to change my catchphrase: I read through all the fucking AI company websites so you don’t have to. The theme of this short issue is: weird. Everything is just really fucking weird. So much so that that got added as a new entry to the Bad Job Bingo card. Get Hired I play Bad Job Bingo with…
- [Maybe it's all just an elaborate April Fool's joke?](https://supporthuman.cx/p/maybe-its-all-just-an-elaborate-april-fools-joke.md) - News from Around Supportlandia Hey friends! Happy to be back on schedule this week. I’m still trying to catch up on this and work and life, though, so I’ve got a content-heavy issue for you. But hey, I’m not being a perfectionist about it, so I think that’s growth! Speaking of catching up, I’m sure…
- [Moving house and cleaning house](https://supporthuman.cx/p/moving-house-and-cleaning-house.md) - News from Around Supportlandia I feel like I always pick the worst times to take a week off because a ton happens whenever I’m away. Rather than try to cover it all and miss good stuff, I’m just going to declare news bankruptcy and instead boost all the awesome content y’all made while I was out. C…
- [Taking the weekend off](https://supporthuman.cx/p/taking-the-weekend-off.md) - No long hiatus, I promise.
- [Director, Customer Operations](https://supporthuman.cx/jobs/director-customer-operations.md) - Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.
- [Community Manager](https://supporthuman.cx/jobs/community-manager-2.md) - I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.
- [Director, Critical Accounts Support](https://supporthuman.cx/jobs/director-critical-accounts-support.md) - Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.
- [Director of Product Support (Healthcare Technology)](https://supporthuman.cx/jobs/director-of-product-support-healthcare-technology.md) - Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.
- [Something's in the water (or the AI)](https://supporthuman.cx/p/somethings-in-the-water-or-the-ai.md) - Yes, I know it’s the 17th. But I’m too tired to change all those links on the jobs. Forgive me for that and the lateness! Get Hired I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do in the game. Howe…
- [Director of Customer Operations (Data Center)](https://supporthuman.cx/jobs/director-of-customer-operations-data-center.md) - Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.
- [Head of Global Support](https://supporthuman.cx/jobs/head-of-global-support-2.md) - Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.
- [Director, Customer Support](https://supporthuman.cx/jobs/director-customer-support-4.md) - Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.
- [Customer Loyalty Advocate](https://supporthuman.cx/jobs/customer-loyalty-advocate.md) - Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?
- [Zendesk's buying, Intercom's raising, Meta's cutting, Bluesky's growing, and Digg is dying. It's fine. Everything's fine](https://supporthuman.cx/p/zendesks-buying-intercoms-raising-metas-cutting-blueskys-growing-and-digg-is-dying-its-fine-everythings-fine.md) - News from Around Supportlandia Go Bot or Go Home Big news in big CX companies making big bets on AI.1 On Tuesday, Zendesk announced a definitive agreement to acquire Forethought — an agentic AI company that has been building since 2018, back when the idea of AI handling customer service autonomousl…
- [Bad Time Zoo](https://supporthuman.cx/p/bad-time-zoo.md) - In which I'm very honest about my feelings.
- [Associate Manager, Customer Experience](https://supporthuman.cx/jobs/associate-manager-customer-experience.md) - Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).
- [Senior Support Supervisor](https://supporthuman.cx/jobs/senior-support-supervisor.md) - My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.
- [Senior Manager, Personalized Support (Technical Account Management)](https://supporthuman.cx/jobs/senior-manager-personalized-support-technical-account-management.md) - I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.
- [Founding Ops](https://supporthuman.cx/jobs/founding-ops.md) - I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this.
- [Technical Support Operations Manager](https://supporthuman.cx/jobs/technical-support-operations-manager.md) - I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.
- [A migraine-inducing issue](https://supporthuman.cx/p/a-migraine-inducing-issue.md) - Welcome to the first game of Bad Job Bingo that legit gave me a migraine, and it wasn’t even one of the terrible ones. Sorry for the short issue, but I need to wrap this up fast. I hope you enjoy! (I would normally update the job board at the same time as the newsletter, but unfortunately, that’s g…
- [Community Experience Specialist](https://supporthuman.cx/jobs/community-experience-specialist.md) - ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.
- [The price is wrong](https://supporthuman.cx/p/the-price-is-wrong.md) - News from Around Supportlandia The Price is Wrong Everyone who has spent the last two years being told that AI would slash customer service costs into oblivion might want to sit down for this one. Gartner is now projecting that AI customer service will actually exceed the cost of human agents by 20…
- [Customer Support Manager - Flex](https://supporthuman.cx/jobs/customer-support-manager-flex.md) - You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.
- [Technical Support Team Lead](https://supporthuman.cx/jobs/technical-support-team-lead.md) - Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.
- [Global Operations Director, Safety and Support](https://supporthuman.cx/jobs/global-operations-director-safety-and-support.md) - I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore we have unrealistic expectations for this role and have no idea how to meaningfully support it."
- [I'm just a crazy woman on the internet](https://supporthuman.cx/p/im-just-a-crazy-woman-on-the-internet.md) - A short issue today because a long weekend is turning into a long week, and I desperately need some sleep. But this was a fun little outlet! Hope y’all enjoy. Get Hired I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I…
- [Cry havoc and all that](https://supporthuman.cx/p/cry-havoc-and-all-that.md) - News from Around Supportlandia Batten down the hatches VentureBeat’s Louis Columbus reported that AI attackers had compromised 700 organizations through approved CX platforms like Salesloft. The whole piece is worth reading, as Columbus identifies six common blindspots in the use or management of C…
- [Senior Manager, CX Strategy & Operations](https://supporthuman.cx/jobs/senior-manager-cx-strategy-operations.md) - We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
- [Community Enablement Lead](https://supporthuman.cx/jobs/community-enablement-lead.md) - This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!
- [Customer Success Manager, Fintech/BNPL](https://supporthuman.cx/jobs/customer-success-manager-fintech-bnpl.md) - I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!
- [Manager, Customer Success Management](https://supporthuman.cx/jobs/manager-customer-success-management.md) - Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
- [Product Support, Bridge](https://supporthuman.cx/jobs/product-support-bridge.md) - This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.
- [Product Support Specialist, Money Management](https://supporthuman.cx/jobs/product-support-specialist-money-management.md) - The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.
- [Customer Support Specialist](https://supporthuman.cx/jobs/customer-support-specialist-7.md) - Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS
- [Customer Support Specialist](https://supporthuman.cx/jobs/customer-support-specialist-6.md) - It's not the fall that kills you. It's the shitty pay at the bottom.
- [SVP, Global Customer Service and Operations](https://supporthuman.cx/jobs/svp-global-customer-service-and-operations.md) - Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
- [Customer Support Specialist](https://supporthuman.cx/jobs/customer-support-specialist-5.md) - Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."
- [Watch me commit to the bit until the bit commits me](https://supporthuman.cx/p/watch-me-commit-to-the-bit-until-the-bit-commits-me.md) - So, look. There was a theme. The theme became a bit. Then the bit got wacky, and I totally lost it at the end, and here we are. I’m sorry? Get Hired I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them according to how well (or poorly, if I hit Bingo) they do…
- [Customer Support Specialist (Product Expert)](https://supporthuman.cx/jobs/customer-support-specialist-product-expert.md) - I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*
- [Support Engineer](https://supporthuman.cx/jobs/support-engineer-11.md) - Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO.
- [Senior Manager, Enterprise & Strategic Support](https://supporthuman.cx/jobs/senior-manager-enterprise-strategic-support.md) - The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.
- [Customer Support Specialist](https://supporthuman.cx/jobs/customer-support-specialist-4.md) - This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.
- [VP, Customer Support & Revenue Cycle Management](https://supporthuman.cx/jobs/vp-customer-support-revenue-cycle-management.md) - Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
- [Senior Support Operations Analyst](https://supporthuman.cx/jobs/senior-support-operations-analyst.md) - The rest of the JD is fine, and the pay is great, but there are enough worrying cultural signals and other red flags that I feel compelled to put this in Tread Carefully.
- [Senior Support & Enablement Operations Analyst](https://supporthuman.cx/jobs/senior-support-enablement-operations-analyst.md) - The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Probably Fine.
- [Product Support Analyst, EDI & API](https://supporthuman.cx/jobs/product-support-analyst-edi-api.md) - Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably be able to hire someone at that comp, but. I'm not impressed. Tread Carefully.
- [Director, Customer Support](https://supporthuman.cx/jobs/director-customer-support-3.md) - Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.
- [VP, Customer Operations](https://supporthuman.cx/jobs/vp-customer-operations.md) - Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?
- [Global Support Manager](https://supporthuman.cx/jobs/global-support-manager.md) - Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.
- [A little late night foray into Careers page hell](https://supporthuman.cx/p/a-little-late-night-foray-into-careers-page-hell.md) - Had a busy weekend / Monday (all good stuff, just time-consuming), so Bad Job Bingo’s a little late tonight. Brace yourself for swearing at the end. I was trudging through the Careers page hell. Get Hired I play Bad Job Bingo with every job listing that appears in the Roundup and categorize them ac…
- [Half-assed is better than no-assed? Also: companies are in AI wonderland](https://supporthuman.cx/p/half-assed-is-better-than-no-assed-also-companies-are-in-ai-wonderland.md) - I’m sure y’all probably know (or have guessed) that I’m a perfectionist. Not just that, but the worst kind of perfectionist: the kind to whom a half-assed effort (or even a rough first draft) is actually physically painful, to the point that my brain would rather do nothing than something that’s no…
- [This'll be as big as Bad Bunny's halftime show, right? Right?](https://supporthuman.cx/p/thisll-be-as-big-as-bad-bunnys-halftime-show-right-right.md) - So I’m declaring content bankruptcy again this week (so sorry!), but only because Support Human Resources got a fairly big update: it now has an Events directory! I started putting together the Upcoming Events section for this issue and realized there was just too much going on to try to send it al…
- [Trust & Safety Operations Analyst](https://supporthuman.cx/jobs/trust-safety-operations-analyst.md) - Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.
- [Content Moderator](https://supporthuman.cx/jobs/content-moderator.md) - The pay is okay – $25 per hour for what appears to be a remote, entry-level role is good. And having started myself in CX as a contract content moderator, I can say it's a good way to get your foot in the door in Trust & Safety or CX.
- [Open Source Community Manager](https://supporthuman.cx/jobs/open-source-community-manager.md) - Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.
- [Manager, Customer Service (Canada)](https://supporthuman.cx/jobs/manager-customer-service-canada.md) - Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.
- [Technical Writer III](https://supporthuman.cx/jobs/technical-writer-iii.md) - Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.
- [Senior Technical Support Engineer - Shifted Workweek](https://supporthuman.cx/jobs/senior-technical-support-engineer-shifted-workweek.md) - Well, this was fine until I got to the last bit of the required qualifications and basically all of the preferred quals section. For a senior technical role like this, $83,500-$100,000 is poor compensation. Throwing this in Tread Carefully.
- [Manager, Technical Support - Shifted Work Week](https://supporthuman.cx/jobs/manager-technical-support-shifted-work-week.md) - The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is great at $115,000 - $143,000.
- [Director, Customer Service and Operations](https://supporthuman.cx/jobs/director-customer-service-and-operations.md) - I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?
- [Customer Service Team Lead](https://supporthuman.cx/jobs/customer-service-team-lead.md) - A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out.
- [Social Media and Community Lead](https://supporthuman.cx/jobs/social-media-and-community-lead.md) - The new JD is much shorter (I've pasted it below, above the old one), but it has many of the same problems as the original. It should still be a more senior title, it still doesn't list any actual benefits, and there's still no salary transparency. In BINGO it remains!
- [In which I yell about capitalism. Again](https://supporthuman.cx/p/in-which-i-yell-about-capitalism-again.md) - Hey, so…hi. Been a while. I swear I was planning to be back last summer but then I broke my ankle (again), then a week later I broke my shoulder, discovered a large (benign) tumor in that shoulder and arm, had several weeks of physical therapy, then surgery to remove said tumor from my arm and make…
- [Changelog 02.03.26](https://supporthuman.cx/p/changelog-02-03-26.md) - A shorter update for you, but I was so excited to be back to updating the site that I wanted to send it out as soon as possible. Today's issue brings you 15 new resources in blogs, learning, newsletters, and podcasts, and 2 removed resources from blogs and learning.
- [It's happening! Everyone stay calm](https://supporthuman.cx/p/its-happening-everyone-stay-calm.md) - Oh my god, it’s happening We’re back, baby! I’ll go into what spurred this latest break later (spoiler: that’s both a hint and a pun), but for now, let me say I’ve missed you all and doing the Support Human Roundup specifically. Thank you as always for hanging in there while I was away, and for sti…
- [Daily List](https://supporthuman.cx/resources/daily-list.md) - Get a short, clear tip each weekday to help you scale, automate, and lead a calmer support team.
- [Tech People](https://supporthuman.cx/resources/tech-people.md) - At the heart of any success story are the People who made it happen. Diversity, creativity, and innovation, when nurtured in people, can lead to an unbeatable formula. This series of interviews share the experiences of some truly inspirational leaders on their journey to customer success.
- [Unf*cking Your CX Podcast](https://supporthuman.cx/resources/unf-cking-your-cx-podcast.md) - Welcome to Unf*cking Your CX, the podcast that’s calling out the biggest problems in customer experience—and giving you the no-BS strategies to fix them.
- [Marginal Support](https://supporthuman.cx/resources/marginal-support.md) - Support isn't just a job, it's a mindset.
- [CX Collective Blog](https://supporthuman.cx/resources/cx-collective-blog.md) - CX Collective was built by an operator, not a theorist. We’ve led the teams, fixed the mess, and scaled support functions under real pressure. That’s why we don’t offer cookie-cutter frameworks—we build CX systems that are clear, strategic, and built to grow with you.
- [BPO AI Certification](https://supporthuman.cx/resources/bpo-ai-certification.md) - Master the tools that elevate teams, streamline support, and make CX feel effortless. Walk away with the skills to lead smarter, faster, and more human support.
- [The KODIF Blog](https://supporthuman.cx/resources/the-kodif-blog.md) - Stay ahead of the curve with insights on AI, automation, and customer experience innovation.
- [My Favourite CX](https://supporthuman.cx/resources/my-favourite-cx.md) - Sharing some positivity from the world of Customer Experience, tune in to hear tales of wonderful experiences from a wide ranges of voices interviewed by Chris Holt.
- [SunshineCX Blog](https://supporthuman.cx/resources/sunshinecx-blog.md) - CX strategies and support systems that scale with you—bright, bold, and human.
- [Inside CX](https://supporthuman.cx/resources/inside-cx.md) - The newsletter written BY customer experience professionals, FOR customer experience professionals.
- [One CX Podcast](https://supporthuman.cx/resources/one-cx-podcast.md) - Interviews with B2B SaaS founders and CX leaders sharing real-world tactics to craft better experiences, stronger relationships, and faster growth.
- [The CX Files](https://supporthuman.cx/resources/the-cx-files.md) - We investigate the world of customer experience with industry leaders who've seen it, done it, and overcome it. Listen to learn (surprising) secrets about advancing the craft of CX.
- [Happy to Help](https://supporthuman.cx/resources/happy-to-help.md) - Happy to Help is a podcast about all things customer support. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
- [AI Regulation & Legislation: The Complete Guide](https://supporthuman.cx/portfolio/ai-regulation-and-legislation-the-complete-guide.md) - Staying abreast of these developments is crucial for businesses. By understanding what’s happening legislatively, you can ensure your contact center is implementing AI in a manner that keeps your business safe and compliant.
- [Changelog 04.07.25](https://supporthuman.cx/p/changelog-04-07-25.md) - Oh, hi! It's been over a year since I last sent the changelog. Oops. Today's issue brings you 51 new resources in blogs, communities, job boards, learning, newsletters, and podcasts.
- [Customer-Facing Project Manager](https://supporthuman.cx/jobs/customer-facing-project-manager.md) - The biggest problems are 1) they fall into the "it's a benefit to work here!" trap, and 2) they claim a competitive compensation package without actually sharing what the comp is. The latter, of course, means that this is a Tread Carefully job.
- [Community Lead](https://supporthuman.cx/jobs/community-lead-2.md) - It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE?
- [Director of Technical Solutions](https://supporthuman.cx/jobs/director-of-technical-solutions.md) - I'm putting this in BINGO purely for how insufferable this company sounds.
- [Lead Technical Support Engineer](https://supporthuman.cx/jobs/lead-technical-support-engineer.md) - Honestly, this job description is pretty forgettable. It's not terrible, but it's not good either; candidates get very little information about the structure of the team they'd be leading, and the only hint at culture we get is a single bullet about the office being pet-friendly.
- [Customer Onboarding Specialist](https://supporthuman.cx/jobs/customer-onboarding-specialist-3.md) - Y'all, I've said what the actual fuck so many times with this JD it's lost all meaning. I don't even know what to say, except that I don't think our existing ratings quite cover this one, so I had to create a special one: Possibly Psychotic.
- [In which there's a new, very special, rating](https://supporthuman.cx/p/in-which-theres-a-new-very-special-rating.md) - Another light issue for you this week, but I do at least bring you a special rating. No, it’s not an April Fool’s joke. I wish it was! Heads up: Next weekend is one of my kiddos’ birthday and the start of Passover, so there will be no new issue. Get Hired I play Bad Job Bingo with every job listing…
- [Customer Experience Associate](https://supporthuman.cx/jobs/customer-experience-associate-2.md) - Yeah, no. Tread Carefully.
- [Director of Customer Education](https://supporthuman.cx/jobs/director-of-customer-education.md) - I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.
- [Customer Success Manager](https://supporthuman.cx/jobs/customer-success-manager-18.md) - Overall, this is a solid Eh, It's Probably Fine. Aside from a few flags (and asking for salary expectations on the application), it seems like a decent remote role with good benefits.
- [Technical Support Analyst](https://supporthuman.cx/jobs/technical-support-analyst.md) - "High stakes" in a job like this means the product doesn't work, or only works enough to be dangerous. You're there as a human shield between the customer and the product, and I promise it isn't even as fun as it sounds.
- [Customer Success Manager](https://supporthuman.cx/jobs/customer-success-manager-17.md) - I think the AI is confused about what Customer Success does.
- [On free speech and economic engines](https://supporthuman.cx/p/on-free-speech-and-economic-engines.md) - On free speech and economic engines We’re doing things a little bit differently today. We’ll still have a few regular BJB jobs under their original ratings, but first…we’re going to talk about one job. That job? Substack’s Head of Standards & Enforcement (formerly Trust & Safety). If ever there was…
- [Support Operations Lead](https://supporthuman.cx/jobs/support-operations-lead.md) - Blacklane's Careers page is pretty bare-bones, with very little actual useful information, not unlike this job description!
- [Support Engineer](https://supporthuman.cx/jobs/support-engineer-10.md) - Look, I'm being kind by only putting this in BINGO.
- [Bilingual Client Engagement Senior Specialist](https://supporthuman.cx/jobs/bilingual-client-engagement-senior-specialist.md) - Look, this company sounds weird, the role sounds weird, and the fact that they can't tell you what the pay is is weird. We've got a weird club sandwich of a job listing here, is what I'm saying.
- [Director of Customer Support](https://supporthuman.cx/jobs/director-of-customer-support-3.md) - This sounds like a really interesting role with an earnest company, with some neat travel opportunities thrown in. However, since I'm still unsure of what I think about the recruitment video and there's no salary transparency, I'm going to put this in a very tentative Tread Carefully.
- [Head of Global Support](https://supporthuman.cx/jobs/head-of-global-support.md) - I'm sorry, the fuck? You want this role to build out its own completely separate product development function to fix a product so seemingly broken that even the Engineering, Product, and Design teams don't want to deal with it anymore? ARE YOU KIDDING ME
- [Work, monkey, work](https://supporthuman.cx/p/work-monkey-work.md) - Oh, hi! Did you miss me? If you’re on LinkedIn, you’ve seen this already, but: It’s been some rough forever, erm, months since November, and I’ve been licking my wounds and trying to treat an ongoing case of burnout. I’d actually intended to publish an issue of the newsletter on its one year annive…
- [Customer Success Manager (Technical)](https://supporthuman.cx/jobs/customer-success-manager-technical.md) - Welp, a red flag right up front. What a way to dive back into Bad Job Bingo!
- [A Practical Approach to AI Transparency](https://supporthuman.cx/portfolio/a-practical-approach-to-ai-transparency.md) - Whenever I start consulting for a new company, invariably one of their first questions is, “How can we implement AI to benefit our team and our customers?” My answer to that question is always (with much understanding and humor), “Very carefully.”
- [You Have, In Your Hands, A Fire Extinguisher](https://supporthuman.cx/p/you-have-in-your-hands-a-fire-extinguisher.md) - Our house is on fire and everyone we love is inside it and your actions tomorrow will decide whether it burns to the ground.
- [Senior Customer Success Manager](https://supporthuman.cx/jobs/senior-customer-success-manager-9.md) - No compensation, no mentions of benefits anywhere, no idea if it's onsite or remote, and the location is just "Usa, New York Office." Honestly, I'm not even convinced this is a real company. I'm gonna say Seriously, Maybe Don't.
- [Senior Customer Success Manager](https://supporthuman.cx/jobs/senior-customer-success-manager-8.md) - Overall, it's a pretty straightforward Success position with decent pay. They don't mention benefits, which I'd address in the interview process, but otherwise it's a solid Eh, It's Probably Fine.
- [Client Experience Associate](https://supporthuman.cx/jobs/client-experience-associate.md) - Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?).
- [Member Services Associate](https://supporthuman.cx/jobs/member-services-associate.md) - I am immediately suspicious of companies that in one breath brag about how great a workplace they are and then, in the next, make it clear that they are only being transparent about salary because they are legally required to in NY, CO, or CA. Honestly, it's fucking laughable.
- [Customer Success Manager, Mid-Market](https://supporthuman.cx/jobs/customer-success-manager-mid-market.md) - Still just vibes, still a BINGO.
- [Customer Onboarding Specialist](https://supporthuman.cx/jobs/customer-onboarding-specialist-2.md) - Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.
- [Customer Success Operations Manager](https://supporthuman.cx/jobs/customer-success-operations-manager-2.md) - Ding ding ding, we have a (BINGO) winner.
- [Cloud Support Engineer](https://supporthuman.cx/jobs/cloud-support-engineer.md) - I am deeply unimpressed with CoreWeave's showing here. Tread Carefully.
- [Blah blah woof woof capitalism](https://supporthuman.cx/p/blah-blah-woof-woof-capitalism.md) - Another light one for you this week, with an extra side of grouchiness. As you might've noticed, I took a break last week. I mentioned it was the High Holy Days, and it's always a busy time of year. And I didn't just take a break from the newsletter, I took a prolonged break from LinkedIn as well,…
- [Global Head of Partner Support, Google Cloud](https://supporthuman.cx/jobs/global-head-of-partner-support-google-cloud.md) - This whole JD is a sloppy mess, but hey, at least the pay's good?
- [Support Specialist](https://supporthuman.cx/jobs/support-specialist.md) - Otherwise, it seems like an interesting role, but I'm disappointed there's no salary transparency and that they ask for desired salary in the application. I thought you were better than that, BetterCloud!
- [Senior Customer Success Manager](https://supporthuman.cx/jobs/senior-customer-success-manager-7.md) - Aside from the higher experience requirement, it's not at all clear what makes this role more senior than the other Success role. It's not *that* worrisome, but I'd ask about it in interviews.
- [Customer Success Manager](https://supporthuman.cx/jobs/customer-success-manager-16.md) - So this role isn't for candidates who'd describe themselves as sloth-like ditherers fond of throwing up impediments? Phew, really dodged a bullet by making that clear.
- [Staff Customer Support Team Manager](https://supporthuman.cx/jobs/staff-customer-support-team-manager.md) - For roles in companies like these, upsides for some can be downsides for others: they're often really old-school working environments that tend to favor stability over rapid innovation. You skip a lot of the startup bullshit, but obviously, Business Granddaddies come with their own kind of bullshit.
- [Senior Customer Service Technician](https://supporthuman.cx/jobs/senior-customer-service-technician.md) - That whole paragraph – the whole JD, actually – is like a parody of itself. It's a dull, meaningless, satirical mess.
- [Client Success Manager](https://supporthuman.cx/jobs/client-success-manager-3.md) - The belly laugh I just gave at a company that constantly repeats itself and can barely put together a sentence requiring "flawless detail orientation." Pretty sure it's the only thing keeping me from slipping into a boredom-induced coma.
- [Customer Service and Rebate Processing Specialist](https://supporthuman.cx/jobs/customer-service-and-rebate-processing-specialist.md) - My god, this job description is boring. I legit just nodded off.
- [Head of Technical Support](https://supporthuman.cx/jobs/head-of-technical-support.md) - Friends. You're in sales. You know pretty words like "competitive," "generous," and "comprehensive" mean nothing unless there's data to back them up. What are the numbers? Tell me the numbers!
- [Senior Customer Support Representative](https://supporthuman.cx/jobs/senior-customer-support-representative.md) - The red flag/green flag guy is now levitating, surrounded by an impossibly bright red glow cloud.
- [Customer Support Representative](https://supporthuman.cx/jobs/customer-support-representative-2.md) - I want you to imagine that red flag/green flag guy from Instagram just running back and forth across a field with a sea of red waving majestically behind him.
- [These companies are really just phoning it in](https://supporthuman.cx/p/these-companies-are-really-just-phoning-it-in.md) - Hi friends! Sorry to have missed Bad Job Bingo last week. ElevateCX Denver was absolutely wonderful, but I peopled hard and caught myself a cold (which I’m still trying to get over, annoyingly), so I needed some downtime. I’ve got a light issue for you this week — between this bug and Matt Mullenwe…
- [The Hollow Man](https://supporthuman.cx/p/the-hollow-man.md) - Thanks to Matt Mullenweg, this is the way WordPress ends: not with a bang but a whimper.
- [Customer Operations Lead](https://supporthuman.cx/jobs/customer-operations-lead.md) - This role will already be leading the whole Support function, that it's not already at least a manager-level role is, frankly, absurd.
- [Client Success Manager](https://supporthuman.cx/jobs/client-success-manager-2.md) - Well, this took a turn. Between this casual ableism, the lack of salary transparency despite competitive claims, and their ask for compensation expectations on the application, the JD practically puts itself in Tread Carefully.
- [Onboarding Manager](https://supporthuman.cx/jobs/onboarding-manager.md) - Seems like a pretty straightforward onboarding role, with the usual startup suspects ("fun" team, fast-paced environment, adapt to change/challenges, let's do the time warp again). Nothing too concerning, and the pay is good for an early-career gig.
- [Customer Support Specialist](https://supporthuman.cx/jobs/customer-support-specialist-3.md) - Overall, though, this job seems pretty straightforward, the benefits are fine, and the pay is good for a fairly entry-level remote role. Nice to see a solid Eh, It's Probably Fine for this week's issue.
- [Sr Director, Customer Experience](https://supporthuman.cx/jobs/sr-director-customer-experience.md) - It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."
- [Customer Success Manager](https://supporthuman.cx/jobs/customer-success-manager-15.md) - And by "ability to work under pressure" they mean okay with slowly being crushed under the weight of expectations, inexperience, and your 300-500 accounts until you're a tiny, person-shaped material denser than osmium.
- [Technical Support Specialist - Tier 1](https://supporthuman.cx/jobs/technical-support-specialist-tier-1.md) - All of this is just a red flag. No information about what supports the Teir 1 team receives, which makes me think they shouldn't expect to receive any, which is just bad news.
- [Director Of Customer Success](https://supporthuman.cx/jobs/director-of-customer-success-7.md) - Okay, so look. This could just be me. I am highly suspicious and cynical, I fully own that. But everything in this job description just comes across as slightly off. Just, like, this side of reasonable.
- [Manager, Customer Success](https://supporthuman.cx/jobs/manager-customer-success.md) - There are two different job titles in this job description, Manager, Customer Success and Customer Success Manager. Which one refers to this role specifically? Your guess is as good as mine.
- [Customer Onboarding Manager/ Customer Success Manager- LATAM](https://supporthuman.cx/jobs/customer-onboarding-manager-customer-success-manager-latam.md) - I swear I entered the role title exactly as it's displayed on the job listing. I'm not sure what's going on with this role, but the title in the actual job description is Customer Onboarding Manager, so...I dunno, man, I'm just the rater.

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