> ## Content Index > Fetch the complete content index at: https://supporthuman.cx/llms.txt > Use this file to discover other available public pages before exploring further. # Customer Onboarding Manager- LATAM - URL: https://supporthuman.cx/jobs/customer-onboarding-manager-latam/ - Published: 2024-09-22T22:40:00.000Z - Updated: 2026-08-08T00:06:22.000Z - Description: Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully. - Author: Steph Lundberg - Tags: SafetyCulture, Tread Carefully, Success, Mid-level, Full-time, Hybrid, Florida, United States, "Competitive" comp not given, Closed, #Import 2026-08-07 19:16, #job Location: Miami ## [SafetyCulture](https://safetyculture.com/meet-the-team/?ref=supporthuman.cx) | "Competitive" comp not given ⛔ ****This job is closed and no longer accepting applications.** I keep an archive of [Closed](https://job-board.ghost.io/tag/closed/?ref=supporthuman.cx) jobs so that you can see how past jobs of a particular company have been rated. 👻 ****This was a suspected ghost job.** Ghost jobs are jobs that have either been open for a very long time or that have been taken down and re-posted multiple times with little change. Companies do this when they don't really intend to fill a role but want to appear to be healthy, growing, and hiring to outside parties. Note that I can't say with 100% confidence that this is a ghost job, but it's pretty sus. **Steph's Notes:** The font problems are even worse in this job description than they are in the other two roles I've rated for this company so far. Otherwise, it seems like a straightforward onboarding role, but accessibility issues and lack of salary transparency puts it squarely in Tread Carefully. [Newsletter Issue](https://www.newsletter.supporthuman.cx/p/22sep24-bad-job-bingo?ref=supporthuman.cx) --- ### Original Job Description: [Customer Onboarding Manager- LATAM](https://jobs.lever.co/safetyculture-2/09694134-c069-4c7b-88a0-c4b5abb19500?ref=supporthuman.cx) SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation. Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe.As we continue to grow, an opportunity has arisen for a Customer Onboarding Manager to join our Customer Success team. As a Customer Onboarding Manager, you are the most important touchpoint for our newest customers who are about to start their SafetyCulture journey to drive safety, quality and operational outcomes. You will play a critical role in ensuring the successful deployment of SafetyCulture products with our customers. You’ll use your exceptional communication skills to work closely with the Sales and Customer Success teams to deliver projects on time, while exceeding the needs and expectations of our customers. As our teams continue to scale globally we are looking for an ambitious Customer Onboarding Manager with a passion to set others up for success. You will support key projects as we continue to build out a world class customer onboarding process and experience globally. **About you:** - Strong relationship and stakeholder management skills - Experience implementing software (SaaS experience desirable) - Ability to actively listen, understand customer pain points and take action - Ability to prioritise proactive outreach to customers and leverage playbooks and processes to drive success - A strong passion for teaching, coaching and delivering change through technology in a target driven environment - A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption - Persuasion and presentation skills, with the ability to communicate up and down an organisation underpinned by outstanding verbal and written communication skills - Native or bilingual in Spanish **How you will spend your time:** - Own and project manage the onboarding of our customers from post-sales through successful onboarding closeout and working with our LATAM markets - Drive customer adoption by using data to understand how product usage drives ongoing success - Understand and consult on product and industry best practices in order to act as a trusted advisor to our customers and inspire new use cases with SafetyCulture - Collaborate on projects to improve onboarding and customer success processes - Lead onsite training and workshops - Share customer stories and best practices through team enablement sessions - Provide insights on customer behaviours throughout their SafetyCulture onboarding **More than a job:** - Equity with high growth potential, and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies **Benefits:** - Equity with high growth potential and a competitive salary - Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office - 401k - Generous Medical Insurance plans - In-house Chef serving up daily breakfast, lunch and snacks - Wellbeing initiatives such as subsidised fitness programs, EAP services - Paid Parental Leave - Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns - We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies - Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages - Quarterly celebrations and team events - Pickle Ball Court, modern workspace and pet-friendly office We’re committed to [building inclusive teams and cultivating a sense of belonging](https://docs.google.com/presentation/d/19tYquJBagYDEPvZa3DcQYTCyaa5639HOf64QfPl-Xvw/edit?ref=supporthuman.cx#slide=id.g96242babf2%5F0%5F0k%20each%20day.) so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we’ve built an incredible culture which has seen us recognised as a Best Place to Work in [Australia](https://medium.com/@SafetyCulture/what-makes-safetyculture-the-4th-best-place-to-work-in-australia-ee510d2c81e9?ref=supporthuman.cx), the [US](https://www.bizjournals.com/kansascity/news/2020/11/13/best-places-to-work-2020-safetyculture.html?ref=supporthuman.cx) and the [UK](https://medium.com/@SafetyCulture/heres-why-our-manchester-office-is-one-of-the-best-tech-workplaces-in-the-uk-5afa4c197dce?ref=supporthuman.cx). Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you You can find out more about life at SafetyCulture via [Youtube](https://www.youtube.com/c/SafetycultureAu?ref=supporthuman.cx), [Twitter](https://twitter.com/iauditorbysc?lang=en&ref=supporthuman.cx), [Instagram](https://www.instagram.com/safetyculturelife/?hl=en&ref=supporthuman.cx) and [LinkedIn](https://www.linkedin.com/company/safetyculturehq/life/a7e2a3ba-83ce-4098-8692-8688fab6a7fb/?ref=supporthuman.cx).To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9\. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS: 888-897-7781 or [dhs.gov/e-verify](http://dhs.gov/e-verify?ref=supporthuman.cx)[Apply for this job](https://jobs.lever.co/safetyculture-2/09694134-c069-4c7b-88a0-c4b5abb19500/apply?ref=supporthuman.cx)